Internet photos are not current as the public areas are a little rundown, dated and used for storage. The microwave didn't work but staff kindly heated the food in their own kitchen. Additional cost to guests for onsens. Need a car to get to food store or restaurants.

Staff friendly but needed google translator to communicate. Room clean, newly updated with comfortable futon and toilet and wash basin within the room. Enclosed area in the room with table and chairs was lovely for meals overlooking the trees. Three onsens were enjoyable and included toiletries and hairdryer. Free parking.

Stayed in May 2025

Very good instructions from our hosts, both to get there and about using the onsens, etc. Lovely onsens and comfortable, quiet Japanese-style rooms in green surroundings. Snack food can be bought on site and some food delivery seemed to be possible.

Stayed in May 2025

Likes: the private onsen, the Fuji and district views. Dislikes: no food provisions at the ryokan - all food must be brought in.

Stayed in April 2025

No

The environment is very relaxing. The room is clean. I like the onsen so much, and we have a good sleep after enjoy the onsen.

Stayed in November 2024

From outside it didn't look good. Little cold in room.

Room was big an comfy, onsen is very nice to relax

Stayed in October 2024

Well, the hotel is far from everything (good and bad), the hotel is very clean and tide and the stuff are great but it has seen better days and feels a little old. Also you need tp think in advance about buying food in the 7/11 or going to a restaurant because of the distance of the hotel, they do offer an option of buying beer, sake, snacks and instant ramen cups

The onsens are relly nice, so is the size of the rooms. You can walkt o the lake around 20 min walk.

Stayed in October 2024

The Ryokan is remote from shops and restaurants, which is not a problem with good preparation.

Beautiful location, surrounded by lovely countryside and convenient for buses. On site onsen, view of Mount Fuji (on a good day!)

Stayed in September 2024

Information for the arrival was missing. They didn't mention the closest bus stop is number 256. The staff was barely present, helpful but not proactive.

The onsen are very nice. The location is surrounded by tree which is great. You can see mont fuji from the entrance (when the weather is good enough). There is a ping pong table available.

Stayed in August 2024

All a bit cluttered, we got 2 robs for 4 persons.

The onsen baths were great, were happy that we could use it in private, the location beautiful.

Stayed in May 2024

Very limited meal options. None on site. Only one close retaurant.

Japanese style, onsen. Easy access with bus, but a little hard to find the first time.

Stayed in April 2024

A bit dark at night. Quite far from the station. Needs car but the bus station is only 3-4 minutes away too so it’s up to you

Big onsens, nice forest view. We can stay with our dogs. The staffs were wonderful and friendly.

Stayed in April 2024

Very friendly owners, who cooked us a dinner as takeaway restaurant was closed - went an extra mile to help. Beautiful and peaceful surroundings, view on mount Fuji straight out of the door. Very close (15-20 min) walk to information centre and cruise ship ride and the lake. Mountain views out of the room. Private and free onsen that is easy to book.

Stayed in April 2024

Getting there is quite challenging It would be nice if they would provide bottled water to the room

Spacious room Comfortable futons Hot spring

Stayed in April 2024

The recreation room needs to be organized and the property needs to be cleaned up.

The hot spring was very nice. The water is excellent.

Stayed in March 2024

Location was a bit more rural and finding food was a challenge, especially on weekdays! (Many shops closed on Wednesday and maybe Thursday too) Not much food to buy in the ryokan. Slippers "system" could be better. It's the most "shared" thing there. I would've liked personal slippers (maybe with room number) that get cleaned after all guests. We had a 10-year-old and the yukata/kimono/slippers did not fit him. Only teen / adult sized.

A clean, new bidet in each room. A small sink in each room to fill water, wash hands and face. Shared bath/onsen, but private. Outdoor onsen is popular but the 2 indoor ones are just as nice and don't require reservation. Because there are only 8 or 9 roomful of people, 3 baths were more than plenty. It was never busy when we needed it. Staff were pleasant. View from the room was nice with large windows. Very peaceful. Close to bus stop that's 5 minutes away from Togendai station, which has the pirate ship (sightseeing cruise) and ropeway (gondola).

Stayed in March 2024

To get there do not follow google as it leads to a steep offroad but follow the road and you’ll get there

The owner is an amazing lady who did everything to male our stay comfortable and pleasant. The ryokan is simple but clean and comfortable and the in-house onsen is a bliss.

Stayed in March 2024

Two main points: it's a bit run down, and it's somewhat out of the way. Bit of advice--don't be fooled by Google Maps. The shorter path coming from the north involves a punishing flight of stairs. Rather, go in from the road to the South.

Very quiet and peaceful. There were three Onsen bathrooms, one of which can/should be booked in advance. The staff is friendly--went out of the way to help us. Basic English isn't a problem. While out of the way, the restaurants in the area do deliver here. The rooms are big enough to host 3 people (we are a family of 5, so, 2 rooms). Entirely enjoyed our stay there.

Stayed in December 2023

If the hot spring pool could undergo some decoration and have some clutter removed, it would be even more perfect.

The facilities of the Chujuyu Hakone are truly of high quality and reasonably priced.

Stayed in December 2023

Being 195cm, it’s no surprise that most places weren’t built for my height, so be aware of that in general.

It felt secluded and just far enough away that we could see the stars and relax. The written and pictorial instructions for the onsen were extremely helpful as it was my first time!

Stayed in November 2023

Some common areas need some TLC and an update. The area is quiet, so better come by car, as restaurants and supermarkets are not within walking distance (but the manager kindly offered instant ramen and/or to call restaurants, some of which even offer a pick-up service!). When Google tells you that the ryokan is accessible in 4 minutes from the nearest bus stop, it omits that this route leads you to rather steep stairs which can get somewhat slippery in wet conditions, so beware and better use the roads when walking to the ryokan, it only takes approx. 10 minutes.

Very friendly staff! The manager is well known for his piano playing skills and he plays beautifully. The rooms are spacious and equipped with all the essentials for a ryokan stay, including kimonos, tea set etc. The area is quiet, perfect for a relaxing stay. Two bus stops (#256/#258, the latter is closer despite what Google tells you) with direct bus connection (T bus line) to Odawara and Togendai stations are within walking distance.

Stayed in November 2023

Could be cleaner

Onsen, location close to togendai station

Stayed in October 2023

No breakfast facility. No restaurants or 7eleven nearby. Please come to the location well-fed and with snacks. You otherwise need to hop on a bus or in a taxi to go off-site for that. Location in a small challenge to find, but you know that already, clearly documented in the comments. But not impossible. There are two bus-stops on either side from which you can arrive at. We arrived at night, very dark, super quiet, but the winding roads leading up to the hotel are well lit. Area is super quiet. Google maps saved the day.

The private onsen was amazing. There were not a lot of guests the week we were there, so we reserved the private onsen for multiple timeslots. The room too was great, very traditional Ryokan, spacios, clean. Has everything you need. Above all, the staff-combo of mother and son were great!

Stayed in September 2023

The facilities looked like they could use a few upgrades. I think in its prime it was an awesome place. Not convenient for food or stores.

The room was clean and comfortable. The hosts were great and friendly. Nice for a traditional Ryokan. Enjoyed the onsen.

Stayed in August 2023

Nothing, I thought the property was great as a traditional well priced ryokan

We thoroughly enjoyed our 2 nights at Chojuyu. We used the transfer luggage at the station to send the luggage to the ryokan so we could spend more time exploring. The ryokan is on stop Palace Hotel Mae , I wish I knew this beforehand as it was a short walk from the bus stop. We found the place at night via a local bus and 16 min walk through back alleyways. The hotel is traditional, comfortable and clean. The female owner was extremely helpful answering all my questions via Google translate. Our room had 4 futons and dining table and chairs. Which we used to eat dinner and drink tea each night. The outside bath was a wonderful experience, we loved all our baths. Overall it was a wonderful Japanese experience and highly recommend staying here while on Hakone

Stayed in September 2023