Excellent, larger hotel room. Everything was great - the room was on the basic side in comparison to other places we stayed, but it was clean and large. The staff were excellent. location great.

Stayed in June 2025

N/A

Friendly staff, tastefully decorated interiors, great room facilities.

Stayed in June 2025

Everything .. just a fabulous stay .. staff was outstanding

Stayed in June 2025

The bed isn't the most comfortable if you don't like a hard mattress.

The room was sparkling clean and fresh, the hotel was very quiet and calm. Metro entrance right infront of the hotel with access to multiple lines.

Stayed in May 2025

Bed was a bit too hard. They had an assortment of pillows.

Service and hotel were great. They were very accomodating.

Stayed in May 2025

Would have liked a more ‘informal’ breakfast option.

Family of four with two rooms. Staff was excellent, facilities felt new and well maintained, location next to a metro station was good. Easy walk to shops and restaurants in Akasaka.

Stayed in May 2025

Wonderful Japanese hospitality. Boutique hotel with fabulous service and large comfortable rooms.

Stayed in April 2025

The staff were courteous and friendly, and the hotel was immaculate.

Stayed in April 2025

It raises the bar of hotels service. The Katano experience is truly a gem.

Stayed in March 2025

Neighborhood is convenient but quiet. Gym in hotel is small and no sauna or steam room.

Intimate-sized property with large, well-designed rooms in a convenient central Tokyo location.

Stayed in February 2025

No restaurants in the area

Close to subway station Close to 7-11 Great staff

Stayed in February 2025

Initial room was towards the street and therefore too noisy for the price. On request I got a room to the backyard at a ok price uptick.

Room and location directly at a subway station.

Stayed in January 2025

Find the bed a little bit too stiff , could be softer.

Location Is convenient.

Stayed in January 2025

A little bit out of center but not a problem with underground… just a 10 minute walk

Modern feel in old style building

Stayed in December 2024

None

Good service, good property. Everything is just perfect. I'll definitely recommend to any traveller in Tokyo!

Stayed in January 2025

Location was ok. My room view was just average. Gym super small and the mirror there made me dizzy.

The staff, above all. 10/10. The clean and well presented room and facilities. Clear instruction about the facilities and amenities.

Stayed in January 2025

Breakfast was disappointing, glad we did not sign up for the plan. Nothing wrong just minuscule and not worth it.

Excellent location, and helped us change rooms. Loved the on-site laundry service. Even arranged shipment of our luggage.

Stayed in November 2024

The bed was just too hard for our taste!

The staff was so helpful, friendly and accommodating.

Stayed in January 2025

Because space is a premium in Japan, the price is quite steep if you are used to western style rooms. This isn't to say it is not worth it, but it will be quite shocking. The location is very accessible and easy to find, but it is within a quiet district, so it is a reasonable walk to any nightlife.

If you are used to travelling to Japan and the incredibly tiny hotel rooms, this is like a breath of fresh air. Spacious, plenty of amenities, complimentary bar fridge and a gorgeous hotel room. Western Travel with Japanese cleanliness and service!

Stayed in December 2024

One tip is taking a Japanese wriitten address of the Kitano with you when you go out as some taxi drivers took a bit to translate it from English

Everything at the Kitano was great, it felt like a 5 star hotel. we had the corner deluxe room and was ideal for us, very spacious and everything was perfect. The location was close to a metro station and cafe right next door. A 10 minute walk downhill to restaurants etc. we felt really spoilt staying at the Kitano, would definitely stay again!

Stayed in November 2024

The property was well maintained. The room was really comfortable. Definitely will be my go-to hotel in Tokyo!

Stayed in November 2024

The beds were pretty hard and the pillows were thin. But, that's Japan.

We were there for a week so it was great to have such an enormous room with TWO closets, a bathtub, plenty of room to spread out. The amenity kits were the best stocked kits I've ever seen. The staff was polite and helpful, whether it was getting us a taxi or helping send our luggage via TA-Q-BIN. There was a metro stop right in front of the hotel which was nice since it was not the most lively area. But, that meant it was quiet.

Stayed in November 2024

The temperature in the room was too hot We could not get the thermostat below 20 That is too hot to sleep in

The staff were terrific Loved the rooftop bar The room was very comfortable

Stayed in November 2024

Other that the fact that the hotel was super clean and the room very spacious, for us it was very important that the metro station was 2’ from the hotel. Overall it was an excellent experience with very well educated and available staff.

Stayed in November 2024