Reviews of Henn na Hotel Premier Kyoto Eki Hachijoguchimae 4 stars
601-8004 Kyoto, Kyoto, Minami-ku Higashikujo Higashi Sannoucho 15, Japan
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewGreat hotel which was close to the shops and train station
Thank you for staying at our hotel and sharing your review with us. We are very glad to know that you are satisfied with our location. We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.
Thank you for staying at our hotel and sharing your review with us. We are very glad to know that you are satisfied with our location. We will continue to strive for improvement and are looking forward to we… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAutomated dinosaur check-in was actually extremely efficient! Superb superb location, spacious rooms, reasonable cost, helpful staff
Pillows were slightly too soft for my own liking
Thank you for staying at Henn na Hotel Premier Kyoto Station Hachijo Exit. We are very pleased that you were satisfied with the location from the station, the guest room, and the staff's service, and that you enjoyed the dinosaurs. We hope to see you again when you visit Kyoto.
Thank you for staying at Henn na Hotel Premier Kyoto Station Hachijo Exit. We are very pleased that you were satisfied with the location from the station, the guest room, and the staff's service, and that you enjoyed the dinosaurs. We… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location, clean room, the room was bigger than I expected.
No bottle of water.
Thank you for staying at our hotel and sharing your review with us. We are glad that a spacious room as well as our convenient location were positive aspects to your visit. We are sorry, but we do not provide bottles of water in the rooms. Please use the water server in the common area of the hotel. We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.
Thank you for staying at our hotel and sharing your review with us. We are glad that a spacious room as well as our convenient location were positive aspects to your visit. We are sorry, but we do not provide bottles of water in the roo… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location was so convenient, so close to the Kyoto Station
Thank you very much for choosing to stay at our hotel and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the unique experience of being greeted by our two dinosaur figures at the reception. It brings us great joy that this little touch helped make your stay more memorable. We always strive to create fun and special moments for our guests, and we’re glad it added to your experience. We are also pleased to know that you found our location so convenient, with Kyoto Station being nearby. Our aim is to offer a comfortable and accessible stay for all our guests, and your feedback reassures us that we are on the right track. We would be honored to welcome you back on your next visit to Kyoto. Thank you once again for your kind words, and we look forward to hosting you again soon.
Thank you very much for choosing to stay at our hotel and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the unique experience of being greeted by our two dinosaur figures at the reception. … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewSuper close to Kyoto Station, so we were able to take breaks in between each site :) Facilities were very clean!
Thank you so much for staying with us and for sharing your kind feedback. We are thrilled to hear that our convenient location near Kyoto Station allowed you to take refreshing breaks between your visits to the local attractions. It’s always our goal to provide a comfortable and accessible experience for our guests, and we're glad it contributed positively to your stay. We also appreciate your kind words regarding the cleanliness of our facilities. Our team takes great pride in maintaining a clean and welcoming environment, and your feedback serves as a great motivation for us to continue striving for excellence. We would be delighted to welcome you back during your next visit to Kyoto. Thank you again for choosing our hotel, and we look forward to hosting you again soon.
Thank you so much for staying with us and for sharing your kind feedback. We are thrilled to hear that our convenient location near Kyoto Station allowed you to take refreshing breaks between your visits to the local attractions. It’s alwa… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewThe location is great, just a 5-minute walk to Kyoto Station. There is an attached Irish-style bar/pub called The Stones accessible from the lobby that was super convenient. Close to so many restaurants & shopping opportunities! Human staff is just a phone call away if you need something (like an extra room key). The lobby is spacious and there are clean restrooms available. The triple room was spacious enough and we each had our own bed.
The lobby can get quite crowded and check-in can be a little confusing. Wish there were more vending machine options and more laundry machines. The breakfast was not very good. No luggage forwarding support.
Thank you very much for staying at Henn na Hotel Premier Kyoto Ekihachijoguchi Mae. We are glad to hear that you enjoyed our convenient location and facilities, and that your room was comfortable. We also appreciate your feedback regarding check-in, breakfast, and equipment, which we will keep in mind for future improvements. We hope to welcome you again on your next visit to Kyoto.
Thank you very much for staying at Henn na Hotel Premier Kyoto Ekihachijoguchi Mae. We are glad to hear that you enjoyed our convenient location and facilities, and that your room was comfortable. We also appreciate your feedback regarding … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation is good. Room is small, yet clean.
Hotel policy to let all things to be automated is fustrating. Breakfast is in very small room (nighttime there is bar), selection of food is scant. Hotel is plain. Not enough washing machines (2 for hotel with 100 rooms), no vending machines.
Thank you very much for choosing to stay at our hotel. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are pleased to hear that you were satisfied with our convenient location and the cleanliness of your room. At the same time, we deeply apologize for any inconvenience or frustration caused by our automated systems. Our hotel has adopted features such as unmanned check-in and cashless payment to provide a more efficient and seamless stay experience. However, we understand that these systems may not always be intuitive, and we will review our guidance and support to better accommodate our guests' needs. We also appreciate your comments regarding the size of the breakfast area, the food selection, and our facilities such as the laundry machines and vending machines. As you pointed out, the number of laundry machines is limited, and we understand this can be inconvenient during busy hours. We are currently exploring options, including providing information on nearby laundry facilities. Regarding the vending machines, we do have them located on the 7th floor, but we sincerely apologize if this was not clearly communicated during your stay. We will improve our signage and check-in guidance to ensure better clarity for all our guests. Please rest assured that we take your feedback seriously and will use it to further improve our services. We hope to have the opportunity to welcome you again in the future.
Thank you very much for choosing to stay at our hotel. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are pleased to hear that you were satisfied with our convenient location and the cleanlines… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewWe sincerely thank you for choosing our hotel and for sharing your positive experience. We are very happy that you enjoyed our reception. Our staff always strives to provide quality service, and your words motivate us to do even better. We hope to welcome you back in the future. In the meantime, thank you again for your stay and for your review.
We sincerely thank you for choosing our hotel and for sharing your positive experience. We are very happy that you enjoyed our reception. Our staff always strives to provide quality service, and your words motivate us to do even better. We … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewClose to the station. Small but workable room size for Japan
Thank you for staying at Henn na Hotel Premier Kyoto Ekihachijoguchi Mae. We’re glad you enjoyed our convenient location and found the room size comfortable for your stay in Japan. We look forward to welcoming you again.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation which is very closed to bus station, train station and shopping center as well.
nothing
Thank you for choosing to stay with us. We truly appreciate you taking the time to share your feedback about your stay. We are delighted to hear that you were pleased with the location of our hotel. Being conveniently situated near the bus terminal, train station, and shopping center, we are glad it contributed to making your trip more comfortable. We will continue to strive to provide a convenient and comfortable stay for our guests, and we sincerely look forward to welcoming you back in the future. Thank you again for your kind words, and we hope to see you again soon.
Thank you for choosing to stay with us. We truly appreciate you taking the time to share your feedback about your stay. We are delighted to hear that you were pleased with the location of our hotel. Being conveniently situated near the bus… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEasily accessible, great amenities
Thank you very much for staying at Henn na Hotel Premier Kyoto Ekihachijoguchi Mae. We are pleased to hear you enjoyed our convenient access and well-equipped facilities. We look forward to welcoming you again.
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLoved the amenities and animatronic dinosaurs!
The location was not close to where we were spending our day.
Thank you very much for staying at Henn na Hotel Premier Kyotoeki Hachijoguchimae. We are very pleased to see that you had a pleasant stay at our hotel. We hope that you will choose our hotel again next time you visit Kyoto.