Good location

Stayed in February 2025

The one big problem I had, was that unlike every other capsule hotel I have stayed in, the capsule beds lacked any kind of ventilation fan—so your capsule gets hot from your breath and additionally so if you have the light on. Honestly, they need to install a simple ventilation fan in each capsule where the back wall meets the ceiling, to get rid of the extra heat, and draw cooler air in from the hall. This was my one big complaint about the place--and it could so EASILY be fixed! I was there in March/April, so I worry how hot(ter) it might get in the brutal summer months (I ended up buying a 700-yen USB-powered fan from Daiso and I would run that in my capsule in order to get it cool enough to sleep comfortably.) A note to travelers with mobility issues: the hotel is on the third floor, accessed by climbing up 39 steep-ish steps. There is no elevator.

The capsule hotel is in a great location, on a high street with plenty of fancy shops. There is a subway station a couple of minutes walk away, as well as a big super-grocery store and plenty of places to get food. The two men who run the place were incredibly helpful and friendly. I asked if the hotel had a luggage scale, and one of them offered to bring his personal one from home--very kind and appreciated!

Stayed in March 2025

One small issue: It would be nice to have better/larger shelves and/or more hooks in the showers. The shelves that are there are very small and unstable, meaning most of your clothes that you bring in has to go on the floor (of a wet shared space). I ended up getting an additional large towel (200 yen, one time fee) just to put on the floor just for this reason.

Overall, the BNB+ was quite nice and a good value. The location is amazing, right in the middle of the Motomachi shopping district - close to two stations: Motomachi-Chukagai on the Minato Mirai Line as well as Ishkawacho on the JR Negishi Line, making it easy to get wherever you want to go. The staff is very helpful and friendly, and at least one the staff speaks very good English. I thought I left my wallet in the lobby when I checked in, and the staff was incredibly helpful in trying to figure out what happened - going so far as to review the security video with me. They were also very responsive/timely in responding to messages through Booking.com as well. I got the feeling that they take security seriously. The lounge is nice with VERY large windows looking out on the main street, and microwave, hot/cold water dispenser, and other amenities. Of course, the toilets are amazing - with two unisex and two for women, and there are two showers (with very good water pressure). I thought two showers for 30 beds wouldn't be enough, but I was there for four booked up days and never had to wait. There's a balcony for smoking and very small kitchenette in the back with a sink and single burner. Overall, I would definitely recommend this place to anyone on a budget and would stay here again myself without hesitation.

Stayed in March 2025

The towels I used was a little dirty, I’m sorry.

The bed was so comfortabel that I could sleep well.

Stayed in November 2024

It was dirty, and the showers/toilets area smelled like smoke the whole time. The toilets in it’s own were clean however the showers where gross, hair and mold everywhere. The bed was clean to but the mattress was so tin it hurt when laying down i barely slept in the 2 nights i stayed there. Also felt like there was a person actually living there while i normally wouldn’t mind as in todays society the person was quite loud en rummaging trough all the stuff the person brought very very early in the morning

The location was fine very closeby chinatown and the metro station

Stayed in October 2024

Shower bit moldy

Stayed in June 2024

None

Location and Cleanliness and The Staff

Stayed in May 2024

The cleanliness is not exceptional there was hair in my bed when I arrived, dust around the bed and stains on the wall.

Good location and the fact that you can register on your own

Stayed in March 2024

The facility was too warm. Wish that the lights in the hallway could be lowered at night. If wall at the living room was extended up to ceiling, guests could better talk and socialize. We are encouraged to be very quiet as the sound in the common living room travels into the sleeping area because the wall is not complete. I don't understand why the facial recognition camera was there for entry. We use a 4 digit code for entry, why did we put our face to the camera. Where is that fill kept, and for what reason?

No breakfast included here.

Stayed in February 2024

You need to check in over an ipad that cannot explain you certain thing, we missed some human contact over there

Stayed in November 2023

The lockers are little small.

The neighborhood is pretty good. I went a ONSEN near here.

Stayed in October 2023

The check-in was too complicated and only one tablet so the you always need to wait if a new guest just arrived and checking in

Stayed in September 2023

Blanket was bits smelly Not so clean toilet n shower room Check in process is bits complicated

Location Quiet

Stayed in September 2023

Room, toilet, shower room was not so clean and blanket was little stinky Sink is far away from living room

Bed room is larger than I expected Location is very nice

Stayed in September 2023

Very hot in the living room and the capsule in summer.

Staff very helpful, quick responses too.

Stayed in June 2023

Pretty hot when I was there (May 28), both living room and dormitory. Not sure if it's caused by energy saving.

Stayed in May 2023

The check-in requires a lot of steps: typing in your name, email (make sure to not mistype) etc, then taking a picture of your face, a scan of your passport (have it ready!) and then you have to scan a QR code (don't forget to open in in the browser, they won't show you the code again). Also, there's no elevator so you have to carry your luggage two pair of stairs. Sometimes the wifi is not so good. The "kitchen" is impossible to use. No pot/tablewear/...

I liked the view from the shared living room. There's a bar-like counter with a big window facing the shopping street below. The bed was comfy and the bathroom very nice. I really liked the entrance room.

Stayed in March 2023

It is located on the third floor with no elevator, this makes it inconvenient for traveller's who have heavy luggage. Cannot check in before the indicated check in time of 4 which makes it inconvenient for any traveller who arrives before this time. Amenities can be costly if you need them (200yen for 1 q-tip, unless I missunderstood)

The capsule hotel is confidently located. Walking distance from many restaurants, a Don Don, the harbor and China town. It is also very easy to get to multiple public transit lines. Facilities are clean and the check in process is easier than it seems.

Stayed in January 2023

The hostel is located on level 3 with no lift, be careful as the stairs are steep. The check-in was a little confusing, supposedly contactless, but it requires face recognition (photograph to be taken at the door), and then an entry code will be sent to the email used. Which then is a little strange that they require the scanning of a person's face every time we wanted to unlock the door to enter or even leave? It's not a big deal and we get that it must be for security reasons but it made getting in and out take a while. One of our lockers was used when we checked in, and the staff had retired for the night so we couldn't ask him if the key was missing or unavailable, he only opened the door to the sleeping area and asked if we knew our bed numbers before leaving quickly. So we put our bags in our sleep capsules with us, but if you have a larger bag or cabin-sized luggage, it's a little tight. There are only 2 showers. It's a mixed dorm with many capsules, but only 3 sinks, and sharing can get tricky.

Location is excellent and the bunks were quiet for the most part. There's also a refrigerator and microwave in the lounge area with a small space for meals, and an electric kettle. Soap, shampoo and conditioner were provided in the shower, as were hair dryers. There's a nice view from the lounge area and the nearest 7eleven is less than 5 minutes away. We only stayed the 1 night so it was sufficient. Amenities like towels and roomwear have to be paid for at the reception, self-help style, which results in less waste.

Stayed in January 2023

1st- It was not clean when I was there. We stayed for four days and the toilets seemed like they were never cleaned at all. The same trash was there for 3 days, so I guess nobody cleaned the toilets. 2nd- The partition between the common room and sleeping room was open on the top which means everyone will hear what’s happening on the other side. It was New Year’s eve and were having a little fun, not too loud, but people came and ask us to keep it Silent. 3rd- This is a suggestion: Put a washing machine. Since the neighborhood is so posh and rich people live around the area, coin laundry are not as accessible.

The location was great! it was close to everything. the surroundings was almost perfect neighborhood! ☺️

Stayed in January 2023

confusing instructions.

clean

Stayed in November 2022

The check-in and check-out process could be a little easier, and there weren't larger lockers that could fit carry-on suitcases. The reception staff were also a little noisy in the morning (we could hear the staff door slamming), but it did not disturb us too much.

Very central location, with easy access to the train station and Chinatown. It's a safe area that I would feel comfortable walking around in on my own. There are also many food options nearby, and the facility itself was clean!

Stayed in September 2022

Everything was good. The cabins can get hot at night.

Very quiet and comfortable place to stay. Has all the amenities you will need and close to everything in Yokohama. The streets are beautiful. All clean

Stayed in August 2025

Above, but I'd say it was 98% score!

Beds and public spaces are clean, the washbasin and toilets were a little bit dirty with some remaining of the guests so I didn't use a shower room. Hopefully, showers and washrooms should be divided for sex. However, overall, it was a great place to work on a public space and sleep at night thanks to clean places, quiet environment and guests' manner.

Stayed in March 2025