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  5. Reviews of The Nell Ueno Okachimachi

Reviews of The Nell Ueno Okachimachi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

110-0015 Tokyo-to, Taito-ku Higashi-Ueno 2-15-9, Japan

#1055 of 1,485 hotels in Tokyo

Guests' Choice

Review Score

Based on 62 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    8.2

  • Free Wifi

    8.7

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Showing 1 - 25

  • Reviewed: June 15, 2025

    8.0
    Clean and well-managed capsule hotel, but it's still a capsule hotel
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night

    The toilet was arranged in a way for maximum space efficiency, but for anybody who is taller than 165cm, it's very cramped.

    Ability to check-in late, complete facilities including toilets and baths, helpful staff and general cleanliness.

    Stayed in May 2025

  • Reviewed: June 9, 2025

    9.0
    Good and polite staff, very clean, nice ones, beds were comfortable.
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 3 nights
    • Submitted from a mobile device

    In order for taking a shower you need to go to the common bath, if you are not comfortable with public nudity it’s not your place.

    It’s in a very good spot, it’s very organized, the onset is nice and clean and the beds are comfortable.

    Stayed in June 2025

  • Reviewed: May 7, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 5 nights
    • Submitted from a mobile device

    If you are over 185 cm the capsules are too small to sleep straight.

    Amazing location, clean beds and bath was so nice after a long day of walking.

    Stayed in April 2025

  • Reviewed: May 4, 2025

    8.0
    Great experience, a must do in Japan, even if it wasn't the best nights sleep!
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night

    The mattress wasn't the thickest!

    A must do for the experience in Japan. It was really clean, easy access, and access to the shower room, locker area and footwear lockers.

    Stayed in April 2025

  • Reviewed: May 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night

    someone was always at the front desk who could handle everything, even in the middle of the night. the toilets and restrooms were cleaned regularly and meticulously.

    Stayed in April 2025

  • Reviewed: April 7, 2025

    8.0
    It has a friendly & helpful staff, clean, quiet & close to the train station, has all the basics.
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 3 nights
    • Submitted from a mobile device

    staff, location, capsule has a bit more head room than the typical, has all the basics you would need, it is constantly being kept clean, a good value for the money

    Stayed in April 2025

  • Reviewed: February 17, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night

    Bed was very gard. Thin matress on a wooden floor. If your OK with that, it's a good value place to stay.

    Location was great, easy to get to from the train station. Close to the street market.

    Stayed in February 2025

  • Reviewed: November 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 7 nights
    • Submitted from a mobile device

    I didn't liked that the Check-in hour was 14:00, i got there early after leaving my other hotel at 9:00, they didn't allowed me to wait inside the hotel so i needed to look for a place to spend three hours until the check-in.

    Almost everything was perfect: the price was great, the capsule herself was very clean and cosy compare other capsule hotel i had been in. The lobby was a very nice and peacful place, and a great place to eat my night meals. But my favorite thing in the hotel was The onsen, very peacful and clean bath which was a great way to finished the day. I hope to return there one day in my next trip.

    Stayed in November 2024

  • Reviewed: November 3, 2024

    8.0
    in general it is a good experience
    • Business trip
    • Group
    • Capsule Room for Male
    • Stayed 1 night

    1. the shared shower area

    1. The Staff (Especially the lady in the reception. 2. Wifi. 3. Cleaness

    Stayed in October 2024

  • Reviewed: November 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted from a mobile device

    Im a relatively small man with my 173cm and i didnt fit much inside that capsule. And it was sooooo hot in there.

    That spa after long day was amazing.

    Stayed in November 2024

  • Reviewed: June 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted from a mobile device

    Capsules are a bit old and ventilation in mine didn’t work.

    Great value for your money and great location!!

    Stayed in June 2024

  • Reviewed: April 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Capsule Room for Male
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff Is very nice

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted from a mobile device

    The Small TV

    Free coffee, tea and WIFI.

    Stayed in April 2024

  • Reviewed: March 30, 2024

    7.0
    Good stay
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted from a mobile device

    No Wi-Fi instruction in your bunk. It would have been better if it’s advised on check in or provide an instruction in your bunk. Useless big tv in your bunk that is not going unless you ask for access at reception.

    Temperature was just right and comfortable compared to other Capsule hotels which are sometimes very hot.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Another value for money stay for a singleton
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 2 nights

    Nothing.

    2nd stay at this capsule hotel, this time my capsule room was on the 4th floor, which was very pleasant and cool. The 1st stay was on the 3rd floor, and the capsule room was too hot and I was sweating the whole night. The air-conditioner was switched on to hot-air mode and for some reason, the hotel could not turn it down.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Value for money stay
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night

    3rd floor capsule room is very hot because the hotel did not turn down the warm air heater from the air-conditioning. 4th floor was very pleasant.

    Location is close to many shops, very near to JR Okachimachi. Facilities are clean Value for money

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    Cheap but ...
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted from a mobile device

    You have to be patient with the classic and somewhat aged capsule

    The location and price, it's worth considering when you travel alone

    Stayed in March 2024

  • Reviewed: October 10, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night

    i think one thing in japan is they really follow timing as die die that timing for check in, no early check in possible .the staff here has limited english but can see try their best to comunicate with you.. As with every capsule, it depend on who is staying that night as sometime you had some donkey who just want to whisper in bed when he can do it outside. in a quiet room, small sound can make a difference., so you cant blame the hotel for it.

    it has a spa , mini onsen. location is good enough as just across the street is the market area. price is also ok. you have to top up $200 yen for a big locker for big luggage

    Stayed in October 2023

  • Reviewed: June 24, 2025

    10
    Recommend for solo travellers
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything is perfect

    Great location, 6-8 mins walk to Ueno station, public bath is open for whole night and clean, fair price!

    Stayed in June 2025

  • Reviewed: May 25, 2025

    6.0
    Reasonable budget travel for Tokyo.
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted from a mobile device

    The room was cool, but the capsule became hot. In the end I had to keep the shade cover slightly ajar to cool the capsule.

    The location and the price was reasonable

    Stayed in May 2025

  • Reviewed: April 27, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 2 nights
    • Submitted from a mobile device

    Extremely friendly staff and great facilities

    Stayed in April 2025

  • Reviewed: March 31, 2025

    10
    Extraordinary Experience
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    I had another great choice of accommodation. It’s my first time to book a capsule. It was a great experience especially the amenities and supplies are free flowing: toiletries, comfort, free tea, and best of all the bathroom with sauna, jacuzzi, herbal soak, hot and cold shower. Cleanliness and orderliness are top of the line. The people were extremely supportive, courteous, cheerful, and assistive all the time. The location is just a five-minute walk to Ueno central terminals. Very accessible to all I needed. I will surely book here again when I get back to tokyo. This is NOT a negative comment. As a suggestion, provide private shower cubicles for some who are not culturally comfortable being all open in the common bathroom. shower curtains would be fine.

    Stayed in March 2025

  • Reviewed: March 26, 2025

    10
    Valuable
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male
    • Stayed 5 nights
    • Submitted from a mobile device

    You might need to bend yourself in small capsule room if you are big man

    Super Friendly Staff, I have asked him for recommended local good restaurants, he straight putting down his stuff and bring me to these places. Wonderful service.

    Stayed in March 2025

  • Reviewed: December 5, 2024

    10
    it was great
    • Leisure trip
    • Group
    • Capsule Room for Male
    • Stayed 3 nights
    • Submitted from a mobile device

    .

    location

    Stayed in December 2024

Showing 1 - 25

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