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  5. Reviews of HOTEL CARNA A

Reviews of HOTEL CARNA A This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

860-0802 Kumamoto, Kumamoto, Chuogai 4-20, Japan

#50 of 69 hotels in Kumamoto

Guests' Choice

Review Score

Based on 237 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    7.8

  • Facilities

    7.6

  • Staff

    8.1

  • Value for money

    8.2

  • Free Wifi

    7.6

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Showing 1 - 25

  • Reviewed: August 18, 2025

    8.0
    Great value, excellent location
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Upper Level
    • Stayed 1 night

    Smoking area right next to the cabins, so smell of smoke drifted through

    Great location, and perfect for one night in Kumamoto

    Stayed in August 2025

  • Reviewed: August 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Female - A - Upper Level
    • Stayed 1 night
    • Submitted from a mobile device

    It was further than I thought from Kumamoto station. It is better to take the bus just in case it rains heavily.

    There were free amenities, towels and pajamas. There is a safe to keep valuables safe. It is near the castle, Kumamoto square and food places.

    Stayed in August 2025

  • Reviewed: August 1, 2025

    7.0
    Not bad.
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Lower Level
    • Stayed 2 nights
    • Submitted from a mobile device

    It is an older capsule hotel, so the capsules and a lot of things are a little aged. The towel(s) they provided for the bath area were small, cheap and not very effective.

    It is really close to the shopping street, so the location is good. For the price, it wasn't bad overall, just don't expect too much.

    Stayed in July 2025

  • Reviewed: June 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Lower Level
    • Stayed 2 nights
    • Submitted from a mobile device

    A capsule hotel that does what it was meant too. Please note that you need to check-out every day before 10AM and check-in again after 3PM, meaning put all your stuff in your locker and leave an empty capsule for cleaning purposes. Also note that the shared bathroom is an Onsen. So you need to be ok with that. I didn't see if there were any other private options, but I don't think so. Also the Onsen mentions no tattoo inside. I did not have some myself, so I don't know what's your option if you have some. Other than that, people were friendly and helpful during my stay and the bed was soft. I recommend staying here for a quick stay, not a long one (what was the capsule hotel was meant for after all)

    Stayed in June 2025

  • Reviewed: June 19, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Lower Level
    • Stayed 2 nights
    • Submitted from a mobile device

    Locker and cabin different floor

    Stayed in June 2025

  • Reviewed: May 22, 2025

    7.0
    Beware of the evryday checkout
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Upper Level
    • Stayed 2 nights
    • Submitted from a mobile device

    You have to check out everyday and I didnt know about it, so be ready or you have to pay 1500¥ if you want to stay in your bed after 10 am

    Close to city center, there is also an onsen

    Stayed in May 2025

  • Reviewed: May 17, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Upper Level
    • Stayed 2 nights
    • Submitted from a mobile device

    The room is too hot

    The bathroom are really good

    Stayed in April 2025

  • Reviewed: May 16, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Female - A - Lower Level
    • Stayed 1 night
    • Submitted from a mobile device

    - i found staff, understand english little bit but it isn't a big problem

    A room was nice for one person (solo traveler). There have space to open you luggage (only one side) but it's enough for me. also you can walk from hotel to kumamoto castel tram station, or shimotori

    Stayed in May 2025

  • Reviewed: May 13, 2025

    8.0
    Practical, fits the bill
    • Leisure trip
    • Group
    • Capsule Room for Female - A - Upper Level
    • Stayed 1 night

    The bed was very uncomfortable!

    Nice sento, clean, efficient

    Stayed in April 2025

  • Reviewed: April 19, 2025

    7.0
    Arigaro gozaimasu :-)
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Lower Level
    • Stayed 3 nights
    • Submitted from a mobile device

    Showers will be nice to have separate and not just in the bath..

    Clean, friendly personal, towels, toothbrush etc for free, hot pool and sauna, 24/7 reception

    Stayed in April 2025

  • Reviewed: March 31, 2025

    8.0
    Best value for location
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Lower Level
    • Stayed 1 night
    • Submitted from a mobile device

    Probably the best location to stay in Kumamoto being situated in an active shopping arcade and also being about 10 minutes walk away from Kumamoto Castle. The overall capsule hotel has a dated feel, like it was established in the 80s or 90s, but I found it quite charming. There was even an old karaoke machine booth on the fourth floor. New towels and pajamas are provided every day. Each capsule bed has one outlet and a TV. There is also ventilation but many people may not realize it because there’s a button on the bottom of the ventilation system that you have to switch on, which can be hard to see. There also might be some confusion for those unfamiliar with capsule hotels. You have to leave your key at the front desk every time you leave and then pick it up when you return. You also have to leave the capsule beds from 10 AM to 3 PM every day when they do cleaning. There is only public bath and so some people may not be comfortable having to shower with other people. Overall, I enjoyed my time here and would stay again if I come back to Kumamoto.

    Stayed in March 2025

  • Reviewed: March 28, 2025

    7.0
    Nice place for spending the nights while spending your day activities elsewhere.
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel is nice, room (twin) was clean and well equipped, even came with several hygiene products for men. Very comfortable for spending the nights while doing other activities during the day. Staff were friendly, although not English speaking when I checked in. My main issue - and what affects the rating - is that you have to leave the hotel between 10 am and 3 pm, unless you’re willing to spend an extra 1500 yen per day. I have not seen this before and it is an annoying complication. Furthermore, this rule is not advertised when booking a room/capsule - you only receive it after the booking has been made. I would recommend the hotel advertise this more clearly pre-bookings. I wouldn’t mind staying again, overall.

    Stayed in March 2025

  • Reviewed: October 27, 2024

    8.0
    affordable capsule experience with thin mattress
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Upper Level
    • Stayed 2 nights
    • Submitted from a mobile device

    the only showers were on the public bath so you have to squat shower with everyone else, the mattress was a little too thin for my personal taste,

    the public bath was nice the affordability was nice , trying a capsule hotel for the first time was an experience

    Stayed in October 2024

  • Reviewed: August 3, 2024

    8.0
    All in all very nice stay.
    • Leisure trip
    • Solo traveler
    • Capsule Room for Female - A - Upper Level
    • Stayed 1 night
    • Submitted from a mobile device

    The onsen water was too cold, it was a bit disappointing.

    Very good location.

    Stayed in August 2024

  • Reviewed: July 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Female - B - Upper Level
    • Stayed 2 nights

    No breakfast.

    Stayed in July 2024

  • Reviewed: June 25, 2024

    8.0
    Good capsula hotel in the central area
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male - Lower Level
    • Stayed 2 nights
    • Submitted from a mobile device

    The rule is to check-out at 10:00 and check-in after 15:00. The Internet connection could be a bit better.

    Good capsulas. A bit in retro style, but pretty well private and comfortable

    Stayed in June 2024

  • Reviewed: June 24, 2024

    6.0
    Good
    • Leisure trip
    • Solo traveler
    • Female Only - Private Capsule A
    • Stayed 7 nights
    • Submitted from a mobile device

    The Wifi was horrendous. On my floor there were 4 different Wifis and neither of them worked. The linen are kind of rough.

    Staff was nice, Room was clean and the location is good. It’s nothing too fancy, but it‘ll do the job.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    7.0
    It was good but kinda tough
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Because of my tattoos there was no place for me to shower for 2 days

    Despite being a capsule hotel was really private

    Stayed in June 2024

  • Reviewed: April 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    They only have a public bath which wasn't an issue but they don't allow tattoos and there is no other option to wash. I did speak to the receptionist and they allowed me to use the bath and showers the first night. This is more of a warning to anyone looking to stay here who has tattoos and wants to shower

    Great location staff really nice and friendly

    Stayed in April 2024

  • Reviewed: April 8, 2024

    6.0
    Pleasant
    • Solo traveler
    • Capsule Room for Male with Shared Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Not clean

    Location

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Clean capsule hotel with on site onsen
    • Leisure trip
    • Solo traveler
    • Capsule Room for Male with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Locker was too thin for my rucksack, but they stored it at reception anyway

    Clean capsule hotel in central Kumamoto Friendly staff Onsen on site Stored luggage before and after checkout Pods had TV, light and socket

    Stayed in March 2024

  • Reviewed: March 26, 2024

    6.0
    Average
    • Leisure trip
    • Solo traveler
    • Female Only - Private Capsule A
    • Stayed 2 nights
    • Submitted from a mobile device

    If you book 2 nights, you cannot stay during the day unless you pay more (should be written when booking)! The mattress is very thin which makes the bed too hard and uncomfortable. The sheets were scratchy and the duvet didn't fit my whole body. The capsules do not have a door so there is a lot of noise because the corridor serves around 15 capsules.

    Very clean, capsules are spacious with a little desk. Good Onsen and the staff is very helpful.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Convenient, with a good bath
    • Leisure trip
    • Solo traveler
    • Female Only - Private Capsule A
    • Stayed 2 nights

    The quilt was a very small square. I had to sleep with it diagonal and choose whether I wanted my feet or my shoulders covered. The sheets were also quite scratchy. Although there is an eating room, nothing is provided except hot water and a microwave, so you'll need to bring your own cups, plates, cutlery etc.

    The public bath was a very nice addition, with good toiletries. There was a bath around 40 degrees with both hot and cold taps; a cold dip bath; a vapor sauna and a (closed) stone sauna. There were also separate showers in the dormitory. Towels, pyjamas, hairbrush and toothbrush/paste are provided fresh each day. There was a locker large enough to fit a backpack in the private capsule, although if you stay multiple nights, you still return the key to the front desk when you leave between 10-3.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Female Only - Private Capsule A
    • Stayed 1 night

    The smell was not so good in the men's capsule room.

    We stayed in a capsule, everything was nice except the smell in the men's capsule room, though women's part was absolutely good. My female friends were amazed by the facility and room. They loved it so much. The hotel was a very convenient place to stay, it had its own onsen and large kitchen. The facility itself is very nice and comfortable. The location is also close to the Castle, a 7 min walk.

    Stayed in March 2024

Showing 1 - 25

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