They should include food for indian travelers and should have diversity in the menu!

Friendly staff and great MANAGEMENT little pricey but unique location and property! The room was great huge and onsen the highlight!

Stayed in June 2025

No laundry services.

Meals are excellent. Ingredients are fresh and seasonal. Staff are responsive and gracious. Lounge facilities are comfy and elegant. Selection of snacks are delicious. A variety of instant food available for midnight snacks. Food choices prepared by Chef Ito was superb.

Stayed in July 2025

Nothing

spacious room, 24 hours lounge

Stayed in July 2025

Through no fault of the hotel- I believe the room above us had a small child that was running/stomping around. I was not able to nap. Perhaps families with kids could stay on the bottom floor. The staff explained everything about the room EXCEPT how to use the water for the private onsen. We figured it out but it would have been great to be shown.

The resort/hotel was amazing! Worth every penny. The food was delicious, the spa relaxing, the room beautiful and the private onsen amazing! I did not want to leave.

Stayed in May 2025

We stayed there on April 15-17 2025. The view is okay, not beautiful as in Winter.

The facility is great, new and clean. The in-room onsen is very convenient for our family. The kids love onsen! And the food is exceptional especially the dinner

Stayed in April 2025

None

Excellent service, clean, best experiences overall. Definitely wants to come back for longer stay.

Stayed in March 2025

Nothing at all

We loved our stay at Chalet Ivy Jozankei. The staffs were very attentive and friendly. They all spoke English and were nice enough to put two single beds together to make a king bed. Our meals were also nicely prepared and healthy , with a wide variety of ingredients. The scenery was beautiful and it was fine for us to do nothing and just stay in the hotel, watching it snow and sipping tea. The snack bar was a treat with local snacks! We will definitely be back. It was a nice retreat after a few days at the slopes and a very unforgettable experience.

Stayed in March 2025

The messages were not up to expectation.

Fantastic onsen hotel

Stayed in February 2025

During breakfast and dinner, I enjoy the meal a lot. A nice river view accompanied delicious food

The staff at the Osen hotel are friendly and helpful. It is very comfortable for a stay and has a view of the river as well.

Stayed in February 2025

We would’ve loved access to the balcony in our room but understand if it was closed for safety reasons.

Beautiful, picturesque stay in the mountains of Sapporo. The staff were professional and organized, allowing us to stay in their lobby with a scenic view of the snow, river, and mountains while we waited for check in. We were provided with local snacks and drinks and our room was ready 30 minutes early. The dinner was delicious and well-portioned, favorites being the steamed rockfish and pumpkin brûlée. Staff were attentive throughout the meal and offered to refill our rice whenever we were out. The rooms were spacious, clean, and stylish. We booked the suite with a private onsen and it was wonderful to soak and watch the snow fall outside. The staff also helped us reserve our taxi to the airport after check out and the overall process was very smooth.

Stayed in February 2025

Everything, every moment

Stayed in January 2025

Possibly one of our best hotel stays ever. The hotel has a quiet beauty right out of a postcard, the staff are amazing and the food sublime. They did everything to make our stay perfect. The food is one of the best I ever had at a hotel, but western travellers should make sure to set expectations regarding the food which is very japanese, it was always interesting and perfectly executed but pushed us to our limits in some cases :)

Stayed in October 2024

Dinner is not bad, but could improve

Staffs are friendly, environment very chill, love the snack bar ^__^

Stayed in September 2024

There wasn't much to see & do in the summer in Jozankei and the little town was quite run down. We needed to drive quite far away to other more interesting spots.

Everything was perfect. The room was huge & the in-room onsen was a treat. The staff were polite & helpful, and the food was excellent.

Stayed in August 2024

Everything is PERFECT!!!

Absolutely AMAZING experience!!! The Japanese-style room with tatami is spacious and super clean!!! My kids love the hot spring in the room!! Not to mention the view is awesome! LOVE the breakfast and dinner provided by the hotel which are included in the room fee. So far that is most delicious Japanese food I have ever had. All hotel staff we met were super friendly!! We felt touched that they remember all our preferences! Feels like we are at home!!

Stayed in August 2024

It would be good If the hotel can have better special offer / promotion packages.

Everything is good

Stayed in July 2024

Transportation to and from Sapporo and airport could be more comfortable and better car.

Stayed in June 2024

It was a little pricy.

Both breakfast and dinner were absolutely fantastic. The master chef, Mr, Ito was exceptional. I have traveled several countries with well-known gastronomy including France one month ago and Italy 2 weeks ago. Food at Chalet Ivy was by far the best. It should be on the Michelin star restaurant list.

Stayed in April 2024

Perfect

Best luxury vacation hotel

Stayed in September 2023

The room thermostat didn’t go low enough to get the room cool enough to have a comfortable sleep. If you know kids melas are not requested, I wanted to know me otherwise I didn’t know.

The staff was very nice, very hospitable and it was great that they all spoke English as well as Japanese. All of the complimentary snacks and drinks and the complimentary wine card and items in the room refrigerator were wonderful and very much appreciated. Also the complimentary hygiene products were high quality as well as the spa products. The food was delicious and there was such an amazingly variety.

Stayed in July 2023

Nothing, though it would have been nice if the private onsen were outdoors.

Everything was beautifully decorated, very simple and oozed comfort. We had a room on the ground floor with an outside space which extended the room. The staff were friendly, thoughtful and went out of their way to find things out for any questions I had, so fast too! The food was good but want to highlight the breakfasts which were excellent.

Stayed in June 2023

Well designed omsen

Stayed in May 2023

The breakfast and the dinner were excellent The attention to service was exceptional

Stayed in May 2023

Everything is fantastic.

Stayed in March 2023