Reviews of Chalet Ivy Hirafu, Niseko 4 stars
044-0080 Hokkaido, Kutchan, Kutchan Nisekohirafuichijo 3-6-32, Japan
#7 of 34 hotels in Kutchan
Guests' ChoiceReview score
Based on 465 hotel reviews
9.3Score breakdown
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Cleanliness
9.6
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Comfort
9.6
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Location
9.6
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Facilities
9.5
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Staff
9.4
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Value for money
8.5
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Free WiFi
9.1
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Reviewed: 20 May 2025
Michael
Canada9 reviews10“A relaxing spot in the Japanese Alps.”- • Leisure trip
- • Solo traveller
- • Superior King Room with Mt. Yotei View.
- • Stayed 9 nights
- • Submitted via mobile
Nothing springs to mind.
Quiet location with great views. Staff very attentive. Facilities excellent. Breakfast superb. Restaurant top-rate. Onsen top-rate.
Stayed in May 2025
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Reviewed: 23 April 2025
Hi
Taiwan117 reviews22 helpful votes10“Excellent hotel in every aspect.”- • Leisure trip
- • Couple
- • Superior Twin Room with Mt. Yotei View
- • Stayed 1 night
- • Submitted via mobile
Traveling around Hokkaido, we love this hotel the most. Front desk ladies are lovely, beautiful and very capable of doing their jobs. Room is clean. View is great. Breakfast is amazing……
Stayed in April 2025
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Reviewed: 19 April 2025
Edwin
Hong Kong4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Superior Room with Hirafu Mountain View
- • Stayed 4 nights
- • Submitted via mobile
Nice osen available
Stayed in February 2025
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Reviewed: 12 April 2025
Austin
United States3 reviews9.0“Great place and great staff”- • Leisure trip
- • Couple
- • Superior King Room with Mt. Yotei View.
- • Stayed 5 nights
- • Submitted via mobile
Paid extra to have a view of Mt Yotie and clouds never cleared to show
Breakfast was great
Stayed in March 2025
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Reviewed: 8 April 2025
Aura
Australia10 reviews2 helpful votes10“Going to Hirafu? STAY HERE.”- • Leisure trip
- • Family with young children
- • Superior King Room with Mt. Yotei View.
- • Stayed 5 nights
- • Submitted via mobile
None.
Exceptional customer service; Timely communication; Very clean facilities; Central Location close to everything; Onsen onsite; Ski concierge; free shuttle to and from Kutchan Station.
Stayed in April 2025
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Reviewed: 7 April 2025
Christian
United States1 review9.0“The stay was a perfect blend of all you could ask for in a well located accommodation”- • Leisure trip
- • Group
- • Superior Room with Hirafu Mountain View
- • Stayed 4 nights
- • Submitted via mobile
Breakfast was fantastic! Location was amazing. The onsite onset was also very appealing.
Stayed in March 2025
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Reviewed: 3 April 2025
Kerstin
United Kingdom1 review10“Wonderful”- • Leisure trip
- • Couple
- • Deluxe Room with Village View
- • Stayed 2 nights
- • Submitted via mobile
Fabulous hotel. Very comfortable. Huge bed, lovely bathroom and fabulous view.
Stayed in April 2025
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Reviewed: 31 March 2025
Richard
Mexico2 reviews9.0“Great location, good room and incredible staff and services.”- • Leisure trip
- • Solo traveller
- • Superior King Room with Mt. Yotei View.
- • Stayed 3 nights
- • Submitted via mobile
The property was perfectly located. What made it stand out was the staff. Caroline at the front desk was very attentive and solved a problem I had, Alec in the ski rental area was very helpful, the Public Onsen was very clean and I had the best massage while there. Definitely would recomend.! Many thanks to a great staff!
Stayed in March 2025
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Reviewed: 30 March 2025
Vicky
Australia22 reviews11 helpful votes10“Perfect central location with amazing Onsen”- • Leisure trip
- • Couple
- • Superior Room with Hirafu Mountain View
- • Stayed 6 nights
- • Submitted via mobile
Amazing Onsen. Staff were all superb - very helpful and responsive. View of the Ace Gondola was amazing. Perfect location. Ski lockers were terrific. Good plentiful and good.
Stayed in February 2025
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Reviewed: 27 March 2025
Danielli
United States14 reviews1 helpful vote9.0“Boutique Hotel walking distance to the slopes”- • Leisure trip
- • Couple
- • Superior King Room with Mt. Yotei View.
- • Stayed 5 nights
nothing
Loved our stay here. Hotels feels very boutique. Staff is friendly and helpful. Room is nice and we loved our balcony with views of Mt Yotei. Breakfast was Japanese and American fare. Onsen was calming and soothing. Location is perfect, just down the street from gondola. Highly recommend.
Stayed in February 2025
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Reviewed: 26 March 2025
Baker
United States1 review10“Everyone was extremely nice and helpful. I highly recommend.”- • Leisure trip
- • Group
- • Superior Twin Room with Mt. Yotei View
- • Stayed 5 nights
Snowboarding, staff, food, beds, location... the whole experience.
Stayed in February 2025
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Reviewed: 18 March 2025
Gaywood
United Kingdom4 reviews2 helpful votes10“Great Niseko stay”- • Leisure trip
- • Couple
- • Superior Room with Hirafu Mountain View
- • Stayed 8 nights
- • Submitted via mobile
The restaurants weren't as good as some of the other options in Niseko - but still nice. The boot room could do with being warmer/ having boot warmers, but otherwise was very good, with spacious lockers.
The location was excellent - just a short walk or an even shorter shuttle ride from the slopes. The breakfast was delicious and had great options, both Japanese and Western. The public onsen was lovely and I also had an excellent massage (with the option of having it in my room or the massage room). The rooms were very spacious and clean, and all the staff we spoke to were super friendly.
Stayed in March 2025
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Reviewed: 14 March 2025
Alastair
United Kingdom3 reviews10“An excellent hotel that made the perfect end to our holiday in Japan.”- • Leisure trip
- • Couple
- • Superior Room with Hirafu Mountain View
- • Stayed 4 nights
Nothing really.
From the pick up at the Welcome Centre to our check out, Chalet Ivy proved to be an excellent choice. The staff were very helpful and the breakfast was excellent with a wide choice of food on offer.
Stayed in March 2025
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Reviewed: 14 March 2025
Sylwia
Poland88 reviews12 helpful votes10“Fully recommend”- • Leisure trip
- • Family with young children
- • Superior Room with Hirafu Mountain View
- • Stayed 6 nights
- • Submitted via mobile
To small dining room
All ok , staff, food, location, onsen, ski consiege .
Stayed in March 2025
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Reviewed: 14 March 2025
Peter
United States23 reviews6 helpful votes9.0“Would stay again, but would never do dinner here again.”- • Leisure trip
- • Family with young children
- • Grand Deluxe Onsen Suite with Mt. Yotei View (2-Bedroom Suite)
- • Stayed 4 nights
- • Submitted via mobile
Made reservation for dinner at the hotel restaurant and turned out we were “upgraded” to half-board without any explanation that this is a limited to a hot pot. This absolutely should be explained to guests. We had intended to order a la carte so this was disappointing. But it got worse. I’ve had great hot pot, this was not it. This was without a doubt the worst meal I’ve experienced (with 20+ years in the travel industry I’ve found myself in some disappointing restaurants). Even if we had been able to order a la carte, the restaurant space is cold and uninviting. The ambiance is non-existent. The dinner experience at this hotel is a serious mismatch with an otherwise great hotel.
Comfortable beds, great showers, spacious suite, great breakfast, regular shuttle to the lifts, helpful staff.
Stayed in March 2025
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Reviewed: 11 March 2025
Courtney
Costa Rica4 reviews10“Wonderful experience and stay - best hotel in Niseko for value, location, and luxury.”- • Leisure trip
- • Couple
- • Superior King Room with Mt. Yotei View.
- • Stayed 4 nights
- • Submitted via mobile
the bed was very firm and fairly uncomfortable during the night.
Our overall experience was wonderful. The whole hotel was so nice, clean, and comfortable. The staff went above and beyond to make our stay enjoyable! The amenities were amazing too! Best hotel we’ve been to in a long time. 11/10!
Stayed in February 2025
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Reviewed: 11 March 2025
Rebecca
Australia5 reviews10“Would recommend to family and friends”- • Leisure trip
- • Couple
- • Superior Twin Room with Mt. Yotei View
- • Stayed 9 nights
- • Submitted via mobile
Breakfast was the same every morning, which got a bit repetitive
Nicely located with regular and speedy shuttle service to Ace and King gondola, we never had to wait more than a few minutes. The staff were exceptional and the rooms were well appointed!
Stayed in March 2025
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Reviewed: 11 March 2025
Denise
Australia12 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Superior King Room with Mt. Yotei View.
- • Stayed 5 nights
- • Submitted via mobile
The bath shower. No pick-up/drop-off from Kutchan. Grand Hirafu can be a bit tricky to get in and out of with limited bus and train times that dont always line up with flights. A free shuttle pick-up or drop-off at Kutchan or Niseko Village would be great.
The Hotel location was perfect, short walk (or free shuttle) up to Grand Hirafu Welcome center made it easy and quick to get to the slopes every day. The place offers snow gear rentals for convenience, or head to Rhythm up the road. Our hotel room was really comfortable and we had plenty of room for 2 people plus all the suitcases and gear. Onsen facilities were fantastic, clean and relaxing. Staff were really helpful and even though there was a misunderstanding about taxi cancellation fees both Chris and Caroline handled the situation professionally and with empathy. Thanks for having us, would definitely stay again next time.
Stayed in March 2025
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Reviewed: 8 March 2025
Jayne
United States39 reviews8 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • Superior Room with Hirafu Mountain View
- • Stayed 7 nights
- • Submitted via mobile
It was central and comfortable
Stayed in February 2025
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Reviewed: 6 March 2025
Jennifer
Japan5 reviews10“Saiko!”- • Leisure trip
- • Group
- • Superior Room with Hirafu Mountain View
- • Stayed 2 nights
- • Submitted via mobile
Great rooms, onsen, and breakfast.
Stayed in March 2025
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Reviewed: 5 March 2025
John
United States3 reviews8.0“Great location and overall nice property, but restaurant needs improvement”- • Leisure trip
- • Solo traveller
- • Superior Room with Hirafu Mountain View
- • Stayed 7 nights
- • Submitted via mobile
Restaurant - wasn’t impressed. Nothing is labeled so therefore they say “we don’t have gluten free anything.” In the morning, the space is very cramped, so I don’t think they even have room to label anything. Luckily, my room had a fridge so I shopped next door at Hirafu 188 for groceries. I ate dinner at the food trucks every night. If I go back to Niseko, I’d pay the penalty of a worse location for a better restaurant situation.
Great location, comfortable room and bed, helpful front desk. The shuttle to the gondola was great.
Stayed in February 2025
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Reviewed: 2 March 2025
Bajpais
Singapore68 reviews10 helpful votes8.0“Great location. Close to the ski lift and restaurants”- • Leisure trip
- • Family with young children
- • One Bedroom Suite with Mt. Yotei View
- • Stayed 4 nights
Not accomodating of any special request. We arrived at noon, requested early check in. Room was not available which is fine, so we went for lunch. Came back at 2:45 - 15 mins before the check in time and were made to wait another 30 mins before we got the room. Not a great welcome. Breakfast is also sub-par and very chaotic in the mornings during high season.
Location is great. Very close to the gondola. Ski rental in the hotel itself and shuttle service to the gondola (which is 7-8 mins walk anyway)
Stayed in February 2025
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Reviewed: 1 March 2025
ウイリアム
Japan3 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Twin Room with Mt. Yotei View
- • Stayed 3 nights
- • Submitted via mobile
Very nice staffs, clean and good location
Stayed in March 2025
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Reviewed: 1 March 2025
Juan
United States1 review1 helpful vote10“We really enjoyed our stay at this property. We will come back.”- • Leisure trip
- • Family with young children
- • Grand Deluxe Suite with Hirafu Mountain View
- • Stayed 7 nights
- • Submitted via mobile
Fantastic location and great rooms.
Stayed in February 2025
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