N/A

Amazing value with high-quality amenities and an incredible view of Mt. Yotei. We rented a car at New Chitose Airport for our 5-day, 4-night Hokkaido trip (Sapporo, Otaru, Niseko, and Lake Toya) and stayed at Chartium Niseko the whole time. The 2 bedroom suite was super spacious and had everything we needed. Loved that there were free snacks and drinks in the fridge and laundry facilities on each floor!

Stayed in August 2025

No public bath. Gym can be better equipped.

The staff is super helpful and friendly and always welcome us back.

Stayed in August 2025

The room doesn’t have bathtub

The room is clean, comfortable, large , and fully equipped with kitchen Location is very good The staff are friendly

Stayed in August 2025

Everything was great! The location, staff, room, facilities, restaurant, bar and cafe

Stayed in July 2025

Most facilities closed but it’s low season so understandable

Good gym, friendly staff, convenient location, available parking

Stayed in July 2025

We wished the couch in our suite was a little more comfortable.

We loved the convenience of the location, and friendliness of the staff.

Stayed in April 2025

Very nice staff, superp location .

Stayed in April 2025

Wonderful staff who helped us with booking our ski rentals and ferried us to and fro ski resorts. It's almost like our personal transport since it's low season I guess. Everyone was friendly and respectful. We had some hiccups with ski lesson booking which would have ruined our entire holiday if not for the helpful front desk staff. We managed to rebook and do another activity. Even on the day we checked out they arranged shuttle to ski resort and helped with ski return and luggages. The apartment was warm and stocked well. We had our lunches at the hotel cafe and plenty of choices for dinner in 5 mins walk.

Stayed in April 2025

Pool spa

Stayed in February 2025

Can't think of anything!

Our stay at Chatrium Niseko was fantastic. Our room was incredible - much larger than expected, stocked with many breakfast supplies to help us start our day off well, with fantastic views of the resort, and the beds were so so comfortable! It felt like a luxury stay. Loved the shuttle in the morning and the ski storage area, and the convenience of being able to return our ski rentals in the hotel. There was a great cafe in the hotel, and we had dinner at Temporada (also within the hotel) and it was so delicious. The staff were also a highlight. They were so friendly and helpful, and they spent so much time helping us ship our luggage to Tokyo! We would highly recommend staying here if in Niseko!

Stayed in February 2025

Fantastic location, staff were really kind and helpful, expectations all exceeded

Stayed in February 2025

make the in house restaurants much cheaper and bigger serving , the food was not good value for money you pay, not enough on the plate .

Stayed in January 2025

Restaurants on site were over priced and had limited menus. Much better food options around the city.

Location is excellent, walking distance to multiple food options. Shuttle for skiing was very easy, we used it everyday. Free ski lockers and boot dryers were a major bonus. Staff was friendly and helpful. The Coffee shop located in the hotel was awesome, a little pricy for the area, but food was really good.

Stayed in February 2025

very subjective - bed too stiff

5 min walk to the ski resort, surrounded by restaurants and stores, great staff and service

Stayed in February 2025

Nil

Very convenient location near to restaurants and food trucks. Shuttle bus to ski base and ski rental return counter on site.

Stayed in December 2024

On check in I asked the young woman if she could please assist us with booking a transfer on the day of checkout 4 days later. She said she would email me or send a message with costs of both local bus and a private transfer. I never heard back from her. Secondly, the dryers in the communal laundry on 5th floor were terribly inefficient and despite two lots of 1 hour drying our clothing were still very damp. And I had cleaned out the filter first. Lastly, the street noise below was pretty bad every night. From 11.30pm-2am we had party-goers wandering past loudly shouting at each other, then from 4.45am every morning the diggers started up outside clearing the snow. The glazing obviously not sound proof at all!

Chatrium was in a great location in the village for shops and convenience stores, with a Lawson a few mins in one direction and Seicomart a few mins in other. The hotel shuttle ran a frequent service to/from the gondola station up the hill, and collected us upon arrival at Welcome Centre once I phoned them. The room and bathroom were reasonably spacious and very clean. Kitchen had good amenities. Beds were very comfortable but unfortunately the main sofa was broken, so it sagged into the middle. For skiers, the large boot room and lockers were great, and the Rhythm rental outpost was handy for returning our gear at checkout. Loved both Temporada and Green Farm cafe, food was excellent at both. And hugely appreciated the few groceries that were provided on arrival, it was unexpected but meant we had provisions for breakfasts which was very thoughtful. Lastly the view of Mount Yotei from our balcony on 5th floor was magnificent !

Stayed in January 2025

Small problems like the bidet is not fixable and no one knows how to fix it.

The location is fantastic. Very close to all the restaurants and food trucks. The staff are very friendly. As someone who does not speak Japanese, communication is very good as they all speak good English at the front desk.

Stayed in December 2024

Quite expensive

Spacious, clean, shuttle to ski lift 5min. Welcome food and drinks free/included (coke, green tea, eggs sausages, bread, cereal, milk , butter, orange juice etc) Good restaurants in hotel and many close bye including food trucks.

Stayed in January 2025

NA

Room is Very Spacious. They provide cooking utensils & complimentary food & drink such ad bread, eggs, cereals, milk, juice, mineral water, jam & butter. Located close to Ace Gondola & many restaurants. They also provide shuttle to places around.

Stayed in December 2024

The staff were excellent, all super helpful and friendly. Special thanks to Ms.My, who went above and beyond helping book ski lessons for me etc. Great team all around.

Stayed in December 2024

Booked a 3 bedroom suite, which was very clean and spacious. Has awesome view of Mt Yotei from our room. Has many eateries and convenience stores within a very short walk. Hotel has own shuttle bus to Welcome Center and King Gondola, as well as a return point for Rhythm ski gears. One of my best stays in recent years.

Stayed in December 2024

The twin room’s bed is quite small. You can barely move when you sleep. Bidet in one of the bathrooms is not working.

The staff were nice. Very polite. Room is clean and spacious. Nice bed and linens Very close to the restaurants and ski area. Love the cafe at the ground floor.

Stayed in December 2024

nothing everything is perfect

Everything, was able to check in early and they kept out luggage after checkout. They helped book taxi for us as well.

Stayed in December 2024

Nice atmosphere and very convenience. Free complementary drinks

Stayed in November 2024