everything was great

Hugh rooms with everything you need, privat Onsen in the hotel, best breakfast I had in Japan and I felt warm hearted hotel owner and stuff

Stayed in August 2025

We purchased the dinner and breakfast option. While the presentation and service were excellent, and most of it was really good, not all of it was. More specifically, some of the seafood felt overcooked at dinner.

This ryokan is really nice and feels like authentic Japan. We definitely enjoyed our stay here. The host and other staff were very friendly and helpful. Just a short walk from the train station made it handy as well. Appreciate the supplied robes and guests' pass to walk around to the other onsens. Even though it was hot out, it was worth the visit to a few of them. You can tell that effort goes into keeping a well-maintained and clean, lodging and dining space.

Stayed in June 2025

Traditional Japanese Ryokan , fantastic meal , bath for private Onsen and well located for Onsens in town

Stayed in May 2025

Staff was friendly especially Kenji San. Nice selection of Yukatas. Kaiseki dinner and breakfast were delicious and beautifully presented. I appreciated the small town feel and services provided by everyone who made our stay feel like home. The private baths were a nice bonus.

Stayed in June 2025

This hotel is right in the middle of town. Everything is close by. All the public onsens are a short walk away. The hotel staff were lovely. The Japanese private onsen was very nice. It was nice to be able to experience the onsen with my partner.

Stayed in May 2025

Nothing. It was all perfect!

Room was lovely, and very comfortable. Staff was excellent and very accommodating. Loved the yukata, and the hot bath pass to all 7 onsen was great!

Stayed in May 2025

The staff were super friendly. The room was very nice and big considering how rooms are in Japan. Everything was very clean, and it was just all great!!

Stayed in April 2025

Nice comfortable room, enjoyed the private onsen, and loved the loaned yukata which I used to onsen hop

Stayed in April 2025

Beds were too hard

The staff was very friendly and the room was beautiful

Stayed in May 2025

Nothing

Very welcoming staff & beautifully renovated traditional building. We were upgraded to a bigger room which was fabulous. Provided us with Yukata to wear whilst exploring the town.

Stayed in April 2025

There was nothing i could fault except I wish I had booked an extra few days more.

Everything about Kinosaki onsen Hanakouji Saigetsu was perfect!! The staff were exceptional from the minute we arrived to when we left. Was a beautiful experience and had the best sleep, the energy surrounding was Calming. The staff extremely friendly, down to earth and very humble. They actually didnt just promote their own establishment but was more so promoting and telling us to share our experience with how we found their Town!! Was absolutely beautiful!

Stayed in April 2025

Staff dudnt show us the passes needed for entry to spas

Aùthrntic Ryakan Great food Very helpfull staff tried hard to coʻpe with language challenge

Stayed in April 2025

nothing

customer service is exceptionally good. very friendly and accomodating staff

Stayed in April 2025

Very good location and very kind and helpful staff

Stayed in April 2025

There was a fair bit of noise from outside all night.

Everything was incredible. The food was AMAZING and the staff was super friendly and helpful. They provided everything we needed to go to the onsen. It was a fantastic experience.

Stayed in April 2025

I didn’t like that I stayed for only one night. Suggest staying longer.

The entire experience was phenomenal. Check in, choosing the yukata, the room, the food, the private bath.

Stayed in March 2025

I wish I knew the best time to make a reservation for breakfast.

Everything was amazing! I loved the room and the dark blue walls went so well with the wood and tatami floor. It had everything we needed for a comfortable stay in kinosaki.

Stayed in February 2025

Great location and lovely facilities.

Stayed in December 2024

Stairs to climb if staying on level two or three. Signage is not very obvious so easy to miss the entrance.

Traditional feel stay in onsen town. Location is very near station. Onsen pass for access to another 5 public onsen.

Stayed in November 2024

Wonderful ryokan. Offered us beautiful youkata to wear around the town. Private bath was excellent and the having a property bed was so nice for someone from North America!

Stayed in November 2024

It’s located right next to the train station. The staff are very nice and accommodating.

Stayed in November 2024

Nothing. Far exceeded expectations.

Exceptional hospitality, clean and trim room and facilities.

Stayed in October 2024

Absolutely fantastic stay with the most welcoming and hospitable staff. Location is perfect, just a hop skip from the station and easy walk to the river. Room, amenities, private onsen, beautiful selection of yukatas to pick from, ryokan in itself - 10 out of 10! Not sure if it's publicly advertised but theres was a private photo room in the ryokan (found out about it on their website prior to trip. You're welcome!) and it's just a fun extra added perk to staying here! Last bit certainly not least - the staff! They go above and beyond to ensure you have the absolute best time. Their kindness and warm energy was felt with every encounter and I can't suggest this place enough for your stay! Loved it and was sad to leave

Stayed in September 2024

Amazing breakfast, it varied each day, very generous and delicious, a high point of my stay. The location was excellent easy distance to Public Baths, restaurants and attractions. It exceeded my expectations.

Stayed in June 2024