Reviews of Kinosaki Onsen Hanakouji Saigetsu 3 stars

Hugh rooms with everything you need, privat Onsen in the hotel, best breakfast I had in Japan and I felt warm hearted hotel owner and stuff

everything was great

This ryokan is really nice and feels like authentic Japan. We definitely enjoyed our stay here. The host and other staff were very friendly and helpful. Just a short walk from the train station made it handy as well. Appreciate the supplied robes and guests' pass to walk around to the other onsens. Even though it was hot out, it was worth the visit to a few of them. You can tell that effort goes into keeping a well-maintained and clean, lodging and dining space.

We purchased the dinner and breakfast option. While the presentation and service were excellent, and most of it was really good, not all of it was. More specifically, some of the seafood felt overcooked at dinner.

Traditional Japanese Ryokan , fantastic meal , bath for private Onsen and well located for Onsens in town

Staff was friendly especially Kenji San. Nice selection of Yukatas. Kaiseki dinner and breakfast were delicious and beautifully presented. I appreciated the small town feel and services provided by everyone who made our stay feel like home. The private baths were a nice bonus.

This hotel is right in the middle of town. Everything is close by. All the public onsens are a short walk away. The hotel staff were lovely. The Japanese private onsen was very nice. It was nice to be able to experience the onsen with my partner.

Excellent service from the staff/owners. Received an upgrade to a larger room. The location is very good for those who takes the train. The private onsen on a booking basis was a good experience especially for couples.

Perhaps it is a Kinosaki Onsen experience, the hotel does not have a good onsen facility. Guests are encouraged to use the public onsens. Good for guests who like to explore but not do those who prefer a quiet in hotel onsen. Parking was inconvenient. The parking out about 5 minutes away and charged. While the food variety for dinner and breakfast is good, the quality is under expectation.

Room was lovely, and very comfortable. Staff was excellent and very accommodating. Loved the yukata, and the hot bath pass to all 7 onsen was great!

Nothing. It was all perfect!

The staff were super friendly. The room was very nice and big considering how rooms are in Japan. Everything was very clean, and it was just all great!!

Nice comfortable room, enjoyed the private onsen, and loved the loaned yukata which I used to onsen hop

The staff was very friendly and the room was beautiful

Beds were too hard

Very welcoming staff & beautifully renovated traditional building. We were upgraded to a bigger room which was fabulous. Provided us with Yukata to wear whilst exploring the town.

Nothing

Everything about Kinosaki onsen Hanakouji Saigetsu was perfect!! The staff were exceptional from the minute we arrived to when we left. Was a beautiful experience and had the best sleep, the energy surrounding was Calming. The staff extremely friendly, down to earth and very humble. They actually didnt just promote their own establishment but was more so promoting and telling us to share our experience with how we found their Town!! Was absolutely beautiful!

There was nothing i could fault except I wish I had booked an extra few days more.

Aùthrntic Ryakan Great food Very helpfull staff tried hard to coʻpe with language challenge

Staff dudnt show us the passes needed for entry to spas

customer service is exceptionally good. very friendly and accomodating staff

nothing

Very good location and very kind and helpful staff

Everything was incredible. The food was AMAZING and the staff was super friendly and helpful. They provided everything we needed to go to the onsen. It was a fantastic experience.

There was a fair bit of noise from outside all night.