Reviews of COCO TERRACE -Ocean View- 5 stars
413-0231 Shizuoka, Ito, futo1131-82, Japan
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Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewLocation not far from sightseeing places, which I want to go. Front office staff seems good.
I look at the review rating and the review comments and descriptions written by the hotel at Booking.com. But actual Building is old, poorly cleaned and maintained, not good for couples and families stay. There is centipede found in the toilet. Toilet flush not properly working. Bath room not very clean and no refill with good branded bath fluids. Found big spider in bed room.
Thank you very much for staying at COCO TERRACE. We would like to apologize again for the inconvenience caused by your reservation from before your arrival to check-in. As you said, the building of our building is old. We apologize for the inconvenience caused by the lack of thorough cleaning when we should have regular maintenance. We will put more effort into daily cleaning. Because the facility is surrounded by nature, insects often appear. We apologize again for not taking sufficient measures. We do not provide bath salts for cheaper prices. Please forgive me. Thank you for your valuable time. Please take care of yourself.
Thank you very much for staying at COCO TERRACE. We would like to apologize again for the inconvenience caused by your reservation from before your arrival to check-in. As you said, the building of our building is old. We apologize for the … Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewOcean view from the room washing machine Terrace with seating and beautiful views stable WLAN
around 80 % of the common area was crammed with children's toys (even parts of the dining area) In my small room, one of the wardrobe doors was screwed shut and could not be opened There was only one ceiling light in the room, the switch was by the entrance door - there were no bedside lamps (I had to use my headlamp when I wanted to go to bed or if I wanted to read before going to sleep) Communication was poor. I waited four days for an answer to one of my questions and only received an answer after I asked twice. (via booking) There was no choice at breakfast. There was one dish for everyone and there was only coffee. I wasn't even asked if I would like tea. Breakfast was placed on the tables long before the guests arrived for breakfast. This meant that the breakfast was cold when you arrived at your table.
Thank you for staying at COCO TERRACE. Thank you for your various points and opinions. We prepare toys for children to enjoy, but we apologize for the lack of consideration. We will review the location and content. It is difficult to improve the lighting in the room right away. We apologize for not meeting your expectations. Also, I sincerely apologize for taking time to communicate in advance. We apologize for making you uncomfortable when we should prepare breakfast after you arrive. At our building, we only serve coffee at breakfast so that we can offer the lowest price possible. Please understand that you can bring in tea and so on completely freely. Thank you for your valuable time. Please take care of yourself.
Thank you for staying at COCO TERRACE. Thank you for your various points and opinions. We prepare toys for children to enjoy, but we apologize for the lack of consideration. We will review the location and content. It is difficult to improv… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewA lovely hostess, delicious breakfast, a wonderful ocean view from the room. The room was great, with TV, AC, a fridge and a kettle.
The toilet flushing caused loud noises in the plumbing.
Thank you very much for staying at COCO TERRACE. We thank you from the bottom of our hearts for your wonderful words. We are very happy to hear that you were satisfied with the ocean view, which is our pride. We apologize for the inconvenience caused to our guests as the building itself is old and there are parts of the facilities that cannot be modified. It is difficult to make immediate improvements, so we will work hard to make the facility free from any inconvenience in other areas. Please come again when you have a chance♪ Please take care of yourself!
Thank you very much for staying at COCO TERRACE. We thank you from the bottom of our hearts for your wonderful words. We are very happy to hear that you were satisfied with the ocean view, which is our pride. We apologize for the inconveni… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 14 August 2024 · Stayed in July 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 6 July 2024 · Stayed in July 2024
Verified review