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Reviews of Aqua Palace Chatan by Coldio Premium This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

904-0102 Okinawa, Chatan, Kuwae 1-9-37, Japan

#24 of 79 hotels in Chatan

Guests' Choice

Review Score

Based on 126 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    8.0

  • Value for money

    9.0

  • Free Wifi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 29, 2025

    10
    Family of 5+ a couple of guests on the first nigh of a 3 nights stay.
    • Leisure trip
    • Family with young children
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 3 nights
    • Submitted from a mobile device

    Is self check in, everything is automated. No attendant in case if I need anything. Fortunately everything is fine for me.

    Close proximity to American Villages and buses and the rooftop pool

    Stayed in July 2025

  • Reviewed: July 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 5 nights
    • Submitted from a mobile device

    Our first room smelled really bad like moldy/damp. I reached out to customer service and they checked the room. We were given a new room on another floor. I’ve read on previous review guest had the same issue. This should be addressed if it’s the same room or same issue. We had to pack all our things and move it. We traveled with little ones so it was a bit inconvenient. Also, fire alarm went off the first night we were there. We had to evacuate our kids late at night who were already asleep.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    10
    Loved it; if I travel back to Okinawa will def look to stay here again!!
    • Leisure trip
    • Group
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 16 nights
    • Submitted from a mobile device

    Parking was cramped; especially pulling in and back up into the space. Also, as you pulled in it was a little rough—hard on the car.

    Loved the pool & everything was very clean

    Stayed in July 2025

  • Reviewed: July 18, 2025

    9.0
    Great pool, bar, location and apartment
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 7 nights
    • Submitted from a mobile device

    The kitchen could have a few mixing bowls that would help with cooking. But that‘s just a small thing

    Sometimes it‘s the little things such as having laundry detergent as part of the amenities, or the happy hour on the roof top bar - definately recommendable! The barkeeper was super nice and pool keeps the kids entertained. The apartment has everything you need for a short term stay

    Stayed in July 2025

  • Reviewed: July 4, 2025

    8.0
    Fantastic outbound PCS experience. Rooftop pool helps with kids and very close to Lester/Foster.
    • Business trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 10 nights

    2nd floor has some noise from bottom floor doors.

    Excellent PCS locations.

    Stayed in June 2025

  • Reviewed: June 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 3 nights
    • Submitted from a mobile device

    Smell of room Don’t know other room was not bedroom

    Easy check in and checkout process

    Stayed in May 2025

  • Reviewed: June 14, 2025

    10
    I loved the hotel, very clean and made it an easy stay. The room was specious, the checkin was easy and loved the laundr
    • Family with young children
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurant on the first floor could have better costumer service.

    The pool and the bar on the 10th floor is amazing. The restaurant downstairs is okay

    Stayed in May 2025

  • Reviewed: April 25, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 9 nights
    • Submitted from a mobile device

    Beautiful pool and amenities. Very close to American village by walk

    Beautiful and confortable for our family of 4.

    Stayed in April 2025

  • Reviewed: April 12, 2025

    8.0
    Great size apartment, fantastic for a family.
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 2 nights
    • Submitted from a mobile device

    Apartment was very large and great space for family with 2 teenage kids. Walkable distance to American Village. Parking space for car. Great Japanese restaurant down stairs. More city style area, not the tropical location we thought it was going to be.

    Stayed in March 2025

  • Reviewed: February 17, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 3 nights
    • Submitted from a mobile device

    Spacious condo suite good for 4 pax. 1 room is a little small, but the living room is huge with 2 beds, sofas, and tatami. Would recommend it. The izakaya below the condo is a bonus.

    Stayed in February 2025

  • Reviewed: December 17, 2024

    10
    Overall, it was a great stay for the 20 days we stayed here. We will definitely be back in the near future.
    • Leisure trip
    • Family with young children
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 20 nights
    • Submitted from a mobile device

    Pillows…every bed pillow was extremely hard and uncomfortable! Sometime, in the main bedroom, a strong sewage odor would emit.

    Great location, perfect view of Chatan. Everything is within walking distance. Restaurant on the 1st floor and bar on 10th floor was convenient and good. Clean room overall!

    Stayed in December 2024

  • Reviewed: December 3, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 3 nights

    none

    Very convenient to stay in Okinawa. The host will not appear and only contact with you by internet. Clean hotel and large space, very good kitchen and good washing machine.

    Stayed in December 2024

  • Reviewed: November 29, 2024

    8.0
    An enjoyable and comfortable stay. Our best hotel among all that we have booked from this trip.
    • Leisure trip
    • Group
    • Premium Suite Condo
    • Stayed 5 nights
    • Submitted from a mobile device

    Not so near to American Village but Walkable distance.

    Spacious and with everything you need. Two bathrooms in the apartment which is awesome with a big group of people staying. Washing machine is life saver as it comes with dryer. Self check in is smooth and easy and there is pool and restaurant in the building.

    Stayed in November 2024

  • Reviewed: October 1, 2024

    9.0
    Excellent, Booking.com came with the discounts. Worth it!
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 2 nights

    I did not like that the tablet checkin/checkout was mandatory. I prefer a person at the front desk during check-in and check-out. Maybe have the tablet as an optional choice.

    I did not see one person asking as hotel staff or running the front desk. I saw people managing the restaurant, which was not helpful for my questions during my stay.

    Stayed in October 2024

  • Reviewed: September 28, 2024

    9.0
    Excellent stay and great onsite restaurant.
    • Leisure trip
    • Family with young children
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 4 nights
    • Submitted from a mobile device

    Spacious and very clean.

    Great property with a really good restaurant on the first floor.

    Stayed in September 2024

  • Reviewed: July 12, 2024

    10
    Incredible sunset views overlooking American Village on Sunset Beach from the rooftop infinity pool
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 3 nights

    I wish some table knives and bowls for cereal were included (there were only chopsticks, forks, and spoons), but this was a minor inconvenience.

    This place was amazing! So clean and enough space for my family of 5 to spread out. My younger kids especially enjoyed playing with the toys that were provided. We all loved the rooftop infinity pool with a beautiful sunset view and conveniently located poolside bar.

    Stayed in July 2024

  • Reviewed: July 12, 2024

    9.0
    Great location, enjoyed the amenities
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 6 nights
    • Submitted from a mobile device

    Although we had an issue with one of the hot water heaters in our room., it did not detract from our stay. The ensuite shower never seemed to consistently provide hot water. The drawback of not having any staff on property, is that we were not sure how to resolve the problem. The other bathroom and kitchen had no issues.

    We liked the modern, clean feel of the facilities and rooms. The pool bar was very convenient and K (the bartender) was very friendly. Although not in American village, we were very close to that area. The check-in/checkout procedure was a new experience having no staff there. It was all on a tablet but was self-explanatory and easy to do.

    Stayed in July 2024

  • Reviewed: July 3, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 6 nights

    No staff

    Comfortable and clean

    Stayed in June 2024

  • Reviewed: June 21, 2024

    8.0
    Would stay again for the price.
    • Business trip
    • Family with young children
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 13 nights
    • Submitted from a mobile device

    Beds were hard!

    Pool topside.

    Stayed in June 2024

  • Reviewed: May 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Upper Floor Premium Suite Condo - Special version
    • Stayed 1 night
    • Submitted from a mobile device

    Location and very comfortable.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Premium Suite Condo
    • Stayed 1 night

    Limited parking, I was left with the lousiest parking spot, took 10 mins to park. There was a highly annoying loud dripping sound right over the tatami area that would occur intermittently and lasts sometimes over 2 hours.

    Near to local supermarket, restaurants, great location. Beds were comfy, room was clean.

    Stayed in May 2024

  • Reviewed: March 23, 2024

    10
    Perfect location for visiting family
    • Leisure trip
    • Group
    • Premium Suite Condo
    • Stayed 9 nights
    • Submitted from a mobile device

    Absolutely nothing!

    Clean, quiet building and neighborhood, great amenities so you don’t need to overpack, convenient location. We can’t say enough about it and can’t wait to come back.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Premium Suite Condo
    • Stayed 4 nights
    • Submitted from a mobile device

    Great and spacious. Very clean and easy to check-in and out off. The restaurant down stairs is also a plus.

    Stayed in March 2024

  • Reviewed: February 21, 2024

    10
    Will absolutely be back!
    • Leisure trip
    • Solo traveler
    • Premium Suite Condo
    • Stayed 1 night

    It would have been nice to have a desk to work at, but it didn't hinder my ability to enjoy the stay. I wish I had been able to stay longer!

    Comfortable beds, good location. Very clean.

    Stayed in February 2024

Showing 1 - 25

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