Reviews of Court Hotel Shin-Yokohama 3 stars
222-0033 Kanagawa, Yokohama, Kohoku-ku Shin-Yokohama2-13-1, Japan
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect and easy access to the station
Some of the walls had old damage to them. My room could use some maintenance as prior guests did some damage to it
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewStaff and coffee and it’s close to station and Nissan Stadium
Thank you for staying at Court Hotel Shin-Yokohama. We are very pleased to receive your compliments on our staff's service and the free coffee machine in the lobby. We will continue to strive to provide courteous and comfortable customer service. We are also very pleased to hear that you were pleased with the convenience of our hotel's proximity to Shin-Yokohama Station and Nissan Stadium. There are convenience stores and cafes nearby, so you can easily use them for quick shopping. We will continue to strive to provide services that meet the needs of our guests. We look forward to welcoming you back on your next Japan. You always have a home here in Shin-Yokohama . Best regards, K.Sakamoto Court Hotel Shin-Yokohama
Thank you for staying at Court Hotel Shin-Yokohama. We are very pleased to receive your compliments on our staff's service and the free coffee machine in the lobby. We will continue to strive to provide courteous and comfortable custom… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified review・Friendly staff ・Comfortable room ・close to the yokohama subway ・Close from yokohama nissan stadium
・Air conditioning control unavailable in the room.
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewLocation and quietness and option of smoking 🚬 room
Thank you for staying at Court Hotel Shin-Yokohama. We are very pleased that you appreciated our location near the station, the quiet environment, and the option to choose a smoking room. We will continue to strive to provide services that meet the needs of our guests. We look forward to welcoming you back on your next Japan. You always have a home here in Shin-Yokohama . Best regards, K.Sakamoto Court Hotel Shin-Yokohama
Thank you for staying at Court Hotel Shin-Yokohama. We are very pleased that you appreciated our location near the station, the quiet environment, and the option to choose a smoking room. We will continue to strive to provide services that… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewLocation
Smell
Thanks for sharing your feedback. We're glad you evaluated the price and found our location convenient. We apologize for the unpleasant smell in the building. It was an uncommon instance and we’ll do better. Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back to the Court Hotel Shin-Yokohama in the future. Best regards, K.Sakamoto Court Hotel Shin-Yokohama
Thanks for sharing your feedback. We're glad you evaluated the price and found our location convenient. We apologize for the unpleasant smell in the building. It was an uncommon instance and we’ll do better. Once again, thank you fo… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewI love the amenities and how friendly the staff is. Very helpful!
The washer and dryer might need to be replaced. I do appreciate the convenience of having access but maybe a separate dryer would be a good idea.
Thank you for staying with us. I'm absolutely delighted that you appreciated the friendliness of the staff and the hotel amenities. Whilst we apologize for the inconvenience caused by the washer and dryer. Regarding equipment, due to funding issues it is not possible to replace it immediately, so we would like to strengthen inspections. Once again, thank you for your feedback. I hope we will have an opportunity to welcome you back to the Court Hotel Shin-Yokohama in the future. Best regards, K.Sakamoto Court Hotel Shin-Yokohama
Thank you for staying with us. I'm absolutely delighted that you appreciated the friendliness of the staff and the hotel amenities. Whilst we apologize for the inconvenience caused by the washer and dryer. Regarding equipment, due to … Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewStaff were pleasant and helpful, helping me set up luggage transport to my next hotel in Osaka.
Room was very tight with 3 beds, though I believe that’s to be expected in Japan. Hotel decor looked a little dated/grubby in the corridors in places, though the lobby was pleasant and our room was clean.
Thank you for staying with us. We are very grateful for the compliments you have given to our staff. Our hotel uses Yamato Transport as a parcel delivery service. We are pleased to see that we were able to be of service to our guests. We apologize for the inconvenience caused by the small size of the room. We would also like to apologize for the deterioration of the hotel hallway. It was an uncommon instance and we’ll do better. We look forward to seeing you again in the future ! Best regards, K.Sakamoto Court Hotel Shin-Yokohama
Thank you for staying with us. We are very grateful for the compliments you have given to our staff. Our hotel uses Yamato Transport as a parcel delivery service. We are pleased to see that we were able to be of service to our guests. We… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewRelatively close to Shin Yokohama station. about a 5 minute walk. No problem carrying your luggage from station to hotel because of ease of access to elevators. Amenities located at the lobby. They didn’t really have a wide range but the basics were available. Staff were very nice and accomodating. They will keep your luggage if you arrive before check-in time. I mistakenly booked a smoking room (yes they have some rooms where you can smoke inside) and the staff, i think his name was ビル kindly facilitated the room transfer. Overall a pleasant experience 😊
Thanks for sharing your feedback. We are delighted that you had a great stay. Our hotel is a 5-minute walk from Shin-Yokohama Station. The pedestrian deck leading from the station has an elevator, so even those with luggage can easily get here. We are pleased to read that you also praised our staff's service. If there are any vacant rooms, we will make arrangements to accommodate your request. We will continue to strive to provide services that meet the needs of our guests. We look forward to welcoming you back on your next Japan. You always have a home here in Shin-Yokohama . Best regards, K.Sakamoto Court Hotel Shin-Yokohama
Thanks for sharing your feedback. We are delighted that you had a great stay. Our hotel is a 5-minute walk from Shin-Yokohama Station. The pedestrian deck leading from the station has an elevator, so even those with luggage can easily get… Show more
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewStaff behaviour and location of the hotel.
Room is conjusted and washroom is not clean.
Thank you very much for staying with us and for taking the time to share your feedback. We are pleased to hear that you were satisfied with our staff’s service and the hotel’s convenient location. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering warm and welcoming service. At the same time, we sincerely apologize for any discomfort caused by the room size and the cleanliness of the washroom. We take such comments seriously, and we will review our cleaning procedures and room preparation standards to ensure improvements are made. Thank you once again for your valuable feedback. We hope to have another opportunity to welcome you in the future and provide you with a more comfortable stay. Court Hotel Shin-Yokohama Front Desk
Thank you very much for staying with us and for taking the time to share your feedback. We are pleased to hear that you were satisfied with our staff’s service and the hotel’s convenient location. Your kind words are truly appreciated and … Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewWe stayed here to be close to Shin-Yokohama Ramen Museum. The hotel was quite clean and very close to a lot of convenience stores and grocery stores too.
I could faintly smell a little cigarette smoke in the hallway when I got off the elevator on the 4th floor. I think this hotel used to be a business hotel a long time ago? Don't worry - our room did NOT smell of smoke at all. The laundry uses automatic detergent injection, which means I couldn't use the washing machines with my own detergent. And the machines are washer/dryers, which means they take longer to dry.
Thank you very much for staying with us and for taking the time to share your feedback. We’re delighted to hear that you were satisfied with the cleanliness of your room and the convenient location close to the Shin-Yokohama Ramen Museum, as well as nearby convenience stores and supermarkets. We sincerely apologize for the faint smell of cigarette smoke you noticed in the hallway. Our hotel has a designated smoking floor on the 5th floor, and occasionally the smell may drift slightly to other areas. Please rest assured that we are continuing to make efforts to manage and minimize any odors to ensure a more comfortable stay for all our guests. We hope to have the pleasure of welcoming you again the next time you visit Shin-Yokohama. Thank you once again for your valuable comments. Court Hotel Shin-Yokohama Front Desk
Thank you very much for staying with us and for taking the time to share your feedback. We’re delighted to hear that you were satisfied with the cleanliness of your room and the convenient location close to the Shin-Yokohama Ramen Museum, a… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewLocation Easy check in
Smell of the room but managed
Thanks for sharing your feedback. It’s great to know you appreciated our location close to Shin-Yokohama Station and the ease of check-in. We apologize that you were bothered by the smell in the room. We will once again strengthen cleaning and inspection measures and strive to provide a comfortable environment for our customers. Thanks again for staying with us, and we look forward to welcoming you back for an even better experience next time! Best regards, K.Sakamoto Court Hotel Shin-Yokohama
Thanks for sharing your feedback. It’s great to know you appreciated our location close to Shin-Yokohama Station and the ease of check-in. We apologize that you were bothered by the smell in the room. We will once again strengthen cleanin… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewGreat location, friendly staff.
Showerheads were a little weak but not bad and definitely clean.
Thank you very much for staying with us. We are very happy to receive your compliments about our location and staff. We apologize for any inconvenience caused by the shower head. We will take your comment into consideration for future improvements. All our staff look forward to welcoming you back to our hotel. Court Hotel Shin-Yokohama Front Desk
Thank you very much for staying with us. We are very happy to receive your compliments about our location and staff. We apologize for any inconvenience caused by the shower head. We will take your comment into consideration for future im… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified review