No remarks

Value for the money

Stayed in May 2025

The location is in midst of Tenmonkan shopping area and a half-block from the tram stop.

Stayed in May 2025

The location itself is a asset, the ambience and the staff are very good

Stayed in June 2025

The ridiculous process of notifying of cleaning towels being put outside the door, having to go pick up your coffee and other things at the front desk was ridiculous

Nice size room

Stayed in May 2025

A beautiful, modern hotel in a great location. Loved the area, convenient with lots to see and do. The extra touches within the rooms and amenities available made the stay very memorable.

Stayed in April 2025

Parking as a little bit of a walk away and there was not drop off area for dropping off someone with luggage. But the way this city is designed, there is no way for parking at the hotel itself, so we understood. (There was plenty of parking. It cost us 1000 yen per day. You can get a map to the lot from the front desk or entrance.)

Without us asking, the upgraded us to volcano-view rooms, which was awesome! The rooms were comfortable, with nice bathtubs in the bathroom. (You could grab packets of epsom salt in the lobby, along with a bunch of other neat amenities, such as facial wash, hair oil, local yuzu tea, etc...) The front desk was awesome and special kudos to Luo, who was extra helpful. He called our next stop for us to tell them dietary preferences in Japanese. He also booked us shiatsu massages nearby. (We chose to walk to the shiatsu place, but they also had the option to come to your room.) My friend declared this her favorite hotel chain in Japan after our stay here.

Stayed in March 2025

A very small room but comfortable and with a view of Sakurajima. Staff were very helpful.

Stayed in April 2025

Best location in town

Stayed in April 2025

Very long wait to be seated for breakfast (almost an hour from 7:45am). This has disrupted our morning plans. This size hotel should have a much bigger breakfast restaurant.

Location great. Bed and bedding very comfortable. Quite small for a superior double room. View fantastic. Staff lovely.

Stayed in March 2025

Perfect location and great hotel

Stayed in March 2025

We spent five wonderful days here. The hotel was very clean, and everything went smoothly. The Japanese-style breakfast offered a great selection, and the staff was exceptionally kind. The location is perfect—right in the heart of the Tenmonken shopping area. We highly recommend this hotel.

Stayed in March 2025

Great location. Very nice rooms. Everything very new.

Stayed in March 2025

Nothing

Very clean and looks new. It’s located in the middle of city.

Stayed in February 2025

Relatively small

Great location and clean room.

Stayed in February 2025

There’s no space to put clean clothes in the bathroom. It would be better to have a hanger or something like that.

Great location, nice room, decent price. Easy access to all types of transportation.

Stayed in January 2025

NA

Location, breathtaking views, cleanliness and loved the hair curling iron and straightener! No shortage of amenities! Literally smack bang in city centre surrounded by an array of eateries and shopping! 10 minute walk to Ferry terminal! Tram right outside Front door! Great stay as base to explore Kagoshima!

Stayed in January 2025

No

I like the hair dryer so much! You don't have to spend lots of time to dry your hair.

Stayed in December 2024

Very helpful staff!!

Stayed in December 2024

On site parking is unavailable

Location is good, hotel is new with nice view

Stayed in November 2024

Room is small, no place to put luggages. Bathroom is small and find it hard to hang up my towels and find space to put even my toiletries case.

Location of the hotel and hotel is big and modern

Stayed in November 2024

Car park is too far from the hotel

Convenient location to food, sight seeing and shopping

Stayed in November 2024

I think the hotel needs to make it clear they will direct all guests to get their room key via their check in machines.

Breakfast was basic, however more than adequate for the day ahead. I loved the location of the hotel, right in the heart of the cities shopping and dining district. The room is very well appointed and well set up for both leisure and business, with plenty of power points for phones and laptops. Bedding was very comfortable and I appreciated the walk in shower.

Stayed in November 2024

N/a

Central location. Very clean rooms and great travel amenities. Water kettle, cups, and all in-room amenities were clean and in excellent condition.

Stayed in November 2024

The parking lot was a little further away than I expected and little confusing how the system works.

It was very clean and the staff was friendly

Stayed in November 2024