The breakfast is fresh but lacks of variety.

The room is well facilitated and sanitized. The location is good, too.

Stayed in August 2025

Easy access to the city and shopping. The facilities were everything we needed to make our stay enjoyable. Beds were super comfy, and we would highly recommend this hotel to others . We will definitely look at booking this hotel on our next visit to Japan

Stayed in July 2025

None

Good location close to shopping and dinning. And close to train station. Able to walk to airport shuttle bus station make very easy to go to the airport. Facility is new, clean and spacious. Breakfast area is very nice as well.

Stayed in July 2025

I would have liked to see a gym and a machine to take fresh drinking water. I dislike using bottled water but had no choice as the tap water tin the washroom had a bit too much chlorine, at least it tasted like that!

Location of the hotel is great. Extremely convenient for all activities and at the same time very quite. The breakfast was good too. Though it gets a bit monotonous after two to three days. Adding some more variety will help.

Stayed in July 2025

None

BF was great and so was the location

Stayed in July 2025

Nothing

The location was good. Rooms are clean and neat. Although not all the staff speaks English, we were welcomed nicely.

Stayed in July 2025

No

Stayed in July 2025

Just little walk from the station. With luggage’s may be difficult to reach by walk.

Clean and cozy. Comfortable stay and good breakfast.

Stayed in July 2025

No

Location

Stayed in July 2025

Nothing

The hotel is conveniently located close to all the fun shopping areas. Yet, it is not noisy and still maintains that peaceful/relaxed feeling. There are also heaps of restaurants around, and is only 5-7 minutes walk from the biggest train station in Kobe. This is definitely worth the money and has great value. I specifically like the fact that the room size is big (comparing to other Japanese hotels)

Stayed in June 2025

The number of the washing machine can be added

The staff are so friendly and provide a lot of help. Also the location of the hotel is perfect with a satisfying price. We will choose it again next time!

Stayed in July 2025

None

One of the best hotels i've ever stayed in Japan. Highly recommended!

Stayed in July 2025

Need to walk about 15min if you go JR or subway Umeda station.

Friendly staff, clean room and can use the onsen bath.

Stayed in June 2025

Lacked a gym.

Good location, clean, practical, restaurant.

Stayed in June 2025

Nothing

Nice location

Stayed in June 2025

Room a bit small

Didn’t have breakfast at the hotel. Location is great.

Stayed in May 2025

Nothing.

Perfect in every regard. Inexpensive but high quality. Delightful staff. Good sized rooms. Great breakfast.

Stayed in May 2025

You need more Correct signage in English for your non-Japanese guests. Some signage was incorrect English and most difficult to understand. Japan now is a well sought after place for foreigners to visit, so need much more signage in English for them is definitely needed. I understand you are more a business hotel- like facility but it would nicer if you could offer dome more assistance with luggage help when checking out. I called the front desk asking for help with luggage for checkout as I am a senior citizen and had 2 big suitcases that I needed help with but was told, I could only get help if there was enough staff. That makes absolutely no sense at all. You are in the service industry so assisting elderly guests with heavy luggage should not be a problem. O One more thing, there was a Chinese family on my floor who had a young child who was playing in the hallway, running up and down making quite a but of noise, absolutely unacceptable. Having a security guard monitoring the facility is a suggestion I would like to make. I can make several other suggestions but these were some that came to mind. I may come back to stay at your hotel and be grateful if some changes are made by that time. Don't get me wrong, I just want to help you improve your facility to be a place guests will want to return to. Overall, it's lovely new, well kept hotel and most comfortable. Keep up the good work and I hope to visit you again in the future! P.S. One last thing, the Entrance to the Hotel is VERY DIFFICULT to find especially at night so improving the signage definitely needs be better, by making it BIGGER and easier to see. I hope you will consider some of my suggestions.

The cleanliness of the room and the modern facility was awesome. I was a Concierge at the Hilton in Honolulu so am fully aware of how guests expect to be treated. Your staff was very professional but some were not as friendly as others.

Stayed in May 2025

Really spacious rooms and well maintained

Stayed in April 2025

Directions to find the hotel are a bit off. Sure it’s a 7-10 min walk from the station but that also depends k. What exit. In frustration we walked from shin Kobe to the hotel. We were able for it. Our legs were fine and the day was beautiful so it wasn’t a problem. We did eventually sort it out, but finding the line that we needed to get back to Shin Kobe was not exactly easy. We found it more difficult than Tokyo or any of the other 12 cities that we went to on our trip. The beds were extremely comfortable, the room was large, the amenities were wonderful as explained earlier. We had bottled water in the room and towels left fresh for us each day if we didn’t want people to come into our room. There were toothbrushes and toothpaste, as well as bath cloths, face wash, and moisturizer. I would definitely stay here again now that I know how to get there. It just wasn’t easy. This is also my seventh trip to Japan so it’s not as though I don’t know how to use the subway or to speak Japanese and ask for directions. As a final note, the Japan rail pass does not work on the regular line so we did have to pay around ¥240 total for the two of us each time we access it from shin Kobe. There was enormous amount of shopping directly across the street as well as two McDonald’s and all kinds of Japanese restaurants. The shops were open really late.

It was classy feeling. Staff was nice amenities were plenty. Something we had never seen before was mouthwash and leave in hair conditioner. The only annoying thing was that the hotel always makes us stop at the second floor where the front desk is. Even if you don’t want to it - it stops.

Stayed in May 2025

Breakfast options weren’t amazing compared to other options we’ve had at other hotels The lifts take forever

Rooms were comfy and good location

Stayed in April 2025

10min from Sannomiya with 5min unsheltered/outdoor, no convenience store nearby, expensive day time parking at 1200JPY per hour, mediocre in-room dining

Spacious room, nice amenities, large bathroom, clean Japanese decoration, microwave in room, massage chair

Stayed in May 2025

Non

Clean, welcoming staffs, close to where all the actions is.

Stayed in April 2025

Nothing. Everything was nice.

The staff were so kind and helpful. Also the room was very clean and comfortable.

Stayed in May 2025