8.4

Reviews of Daiwa Roynet Hotel Kumamoto 4 stars

860-0806 Kumamoto, Kumamoto, Chuo-ku Hanabatacho 10-22, Japan

  • Chun-ting

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Service / Location / Cleanliness is all great.

    I wish the room or bed can be bigger.

    Property response:

    Thank you very much for staying at Daiwa Roynet Hotel Kumamoto. We would also like to express our sincere gratitude for taking the time to provide us with your valuable feedback despite your busy schedule. We are deeply honored to have received such kind words as “The service, location, and cleanliness are all excellent,” and the entire staff would like to express our heartfelt gratitude. We are delighted to hear that you were satisfied with your stay. Your kind words are the greatest encouragement for our daily operations. We are delighted that our goal of “delivering the highest level of satisfaction to our guests” has been achieved. We will continue to strive to improve our services to ensure your comfort and remain a hotel worthy of this wonderful evaluation. We sincerely look forward to welcoming you again in the future. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for staying at Daiwa Roynet Hotel Kumamoto. We would also like to express our sincere gratitude for taking the time to provide us with your valuable feedback despite your busy schedule. We are deeply honored to have r… Show more

    Daiwa Roynet Hotel Kumamoto
    22 August 2025
  • Kok

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
  • Jason

    Reviewed: 21 June 2025 · Stayed in June 2025

    Verified review

    This property was great. Amazing location, clean rooms, and great staff.

    Honestly, there is nothing I didn’t like. Great hotel.

    Property response:

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from among the many available options. We also sincerely appreciate you taking the time out of your busy schedule to leave us a review. We are truly delighted to receive your kind words: “To be honest, there was nothing I didn’t like.” It means a great deal to us and encourages our entire team. We will continue striving to improve our services, including guest service and housekeeping, so that all our guests may feel the same way. We sincerely look forward to welcoming you again in the near future. Warm regards, Front Desk Daiwa Roynet Hotel Kumamoto

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from among the many available options. We also sincerely appreciate you taking the time out of your busy schedule to leave us a review. We are truly delighted to receive your kin… Show more

    Daiwa Roynet Hotel Kumamoto
    27 June 2025
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  • Jack

    Reviewed: 15 June 2025 · Stayed in May 2025

    Verified review

    The location was excellent

    Nothing much

    Property response:

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from amongst many other hotels. We would also like to thank you again for taking time out of your busy schedule to write this review. We are very pleased to hear that you were able to relax during your stay. Thank you very much for staying with us. Thank you again for your wonderful feedback. We are delighted to hear that you found our location to be excellent. Many of our guests have commented on the location of our hotel, which is convenient for transportation and the attractive surroundings. We will continue to improve our services to the satisfaction of our guests. All of our staff look forward to seeing you again. All our staff look forward to welcoming you again. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from amongst many other hotels. We would also like to thank you again for taking time out of your busy schedule to write this review. We are very pleased to hear that you were ab… Show more

    Daiwa Roynet Hotel Kumamoto
    15 June 2025
  • Akram

    Reviewed: 12 June 2025 · Stayed in May 2025

    Verified review
  • 7.0 Good
    Tung

    Reviewed: 1 June 2025 · Stayed in May 2025

    Verified review

    Nice staff and very close to the car park and shopping mall. Very convenient.

    The room is smaller than i expected.

    Property response:

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from among many other hotels. We would also like to thank you for taking time out of your busy schedule to write this review. We are very honored to hear your compliments about our staff's service and access to the shopping mall. We are pleased to hear that you found your stay with us convenient. On the other hand, we are sorry that the size of your room did not meet your expectations. We will continue to consider ways to maximize the limited space available, such as room layout and furniture arrangement, so that our guests can spend their stay in comfort. We will take the valuable feedback from our guests and use it to improve our services in the future. Thank you very much for your valuable feedback. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from among many other hotels. We would also like to thank you for taking time out of your busy schedule to write this review. We are very honored to hear your compliments about ou… Show more

    Daiwa Roynet Hotel Kumamoto
    14 June 2025
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  • Fu

    Reviewed: 26 May 2025 · Stayed in May 2025

    Verified review

    Location, room

    Property response:

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from among many other hotels. We would also like to thank you for taking time out of your busy schedule to write this review. We are very happy to hear that you had a relaxing stay at our hotel. Thank you for your kind words of praise regarding our location. As you mentioned, we are located about a 5-minute walk from the downtown area. The bus terminal and streetcar are also within walking distance, making it easy for you to stay with us for a long trip. We have two types of rooms: Moderate Double Room (21 square meters) and Superior Double Room (23 square meters). Please choose the one that best suits your needs. In addition, the bathroom and toilet in our hotel are separate, so we hope that you can relax and soak in the bathtub and heal from the fatigue of your trip. We look forward to serving you again. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from among many other hotels. We would also like to thank you for taking time out of your busy schedule to write this review. We are very happy to hear that you had a relaxing sta… Show more

    Daiwa Roynet Hotel Kumamoto
    14 June 2025
  • Lynn

    Reviewed: 23 May 2025 · Stayed in May 2025

    Verified review

    Great location just across the street from the tram stop. Walking distance to shopping arcades. Breakfast offered a nice selection.

    Property response:

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from among many other hotels. We would also like to thank you for taking time out of your busy schedule to write this review. We are very happy to hear that you had a relaxing stay at our hotel. We are very glad to hear that you enjoyed your stay and that we were able to provide you with excellent choices for breakfast. We are delighted that you enjoyed our carefully selected ingredients and varied menu, which we hope will provide you with a pleasant and fulfilling start to your day. Your warm words are a great encouragement for us to improve our services in the future. Thank you very much for your valuable feedback. We sincerely look forward to welcoming you again. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for choosing Daiwa Roynet Hotel Kumamoto from among many other hotels. We would also like to thank you for taking time out of your busy schedule to write this review. We are very happy to hear that you had a relaxing sta… Show more

    Daiwa Roynet Hotel Kumamoto
    14 June 2025
  • 7.0 Good
    Anonymous

    Reviewed: 18 May 2025 · Stayed in May 2025

    Verified review
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  • Benjamin

    Reviewed: 14 May 2025 · Stayed in May 2025

    Verified review
  • 7.0 Good
    Kai

    Reviewed: 5 May 2025 · Stayed in May 2025

    Verified review

    The location

    Hotel never replied my messages for up to 3-4 times

    Property response:

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. Thank you again for taking time out of your busy schedule to write this review. We are very honored to hear that you were satisfied with our location. Our hotel is located within a minute's walk from the Kumamoto City Tram Hanabatacho Station and within walking distance of the downtown area, bus terminal, and Kumamoto Castle, so our business and sightseeing guests are very pleased with our location. We are very sorry that we were not aware of your message and could not respond to you. We take the inconvenience caused to our customers very seriously and will make every effort to prevent a recurrence. Thank you very much for your valuable feedback. We take your comments seriously and will make every effort to improve the hotel to make it even better. We sincerely look forward to your next visit. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. Thank you again for taking time out of your busy schedule to write this review. We are very honored to hear that you were satisfied with our location. Our hotel is located … Show more

    Daiwa Roynet Hotel Kumamoto
    14 June 2025
  • Lori

    Reviewed: 28 April 2025 · Stayed in March 2025

    Verified review

    I chose this hotel for its location, being so near to Kumamoto Castle, and shopping and restaurants. We were pleasantly surprised to find it with easy access overhead and shopping close by. The hotel is modern and clean, with friendly English speaking staff who were very helpful. The morning breakfast was great, with a view of the busy street below.

    Can’t think of anything.

    Property response:

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. Thank you again for taking time out of your busy schedule to write this review. Thank you very much for your compliments on the location and cleanliness of the guest rooms. As you mentioned, our hotel is located in the center of Kumamoto City, just a minute walk from the Kumamoto City Tram Hanabatacho Station and within walking distance of the Sakura-machi Bus Terminal, Kumamoto Castle and the downtown area. We are very pleased to hear that you were satisfied with your stay and that your room was clean. We will not rest on your words, but will continue to welcome our guests with clean, safe and secure guest rooms and strive to improve our customer service to ensure your satisfaction. We sincerely look forward to welcoming you again. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. Thank you again for taking time out of your busy schedule to write this review. Thank you very much for your compliments on the location and cleanliness of the guest rooms… Show more

    Daiwa Roynet Hotel Kumamoto
    30 April 2025
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  • 7.0 Good
    Ching

    Reviewed: 22 April 2025 · Stayed in April 2025

    Verified review

    The location is superb. Next to tram stop, very near a lot of restaurants, not far from Kumamoto station. The hotel met expectations. Rooms were a little small.

    While the staff was professional and polite and responded appropriately to requests, there was a lack of friendliness, pleasant tones of voice, or genuine helpfulness and patience in answering questions or addressing requests. We had two days of curt, unsmiling interactions.

    Property response:

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. We would also like to thank you again for taking time out of your busy schedule to provide us with your detailed feedback. We are very pleased to hear that you have praised the location of our hotel as ‘excellent’. We believe that one of the main attractions of our hotel is that it is located next to a tram stop, close to many restaurants and has easy access to Kumamoto Station. We are relieved to hear that you were satisfied with our guests. We are also very sorry to hear that you found our staff to be professional and courteous, but that they lacked friendliness, a pleasant tone of voice, genuine helpfulness and patience. We would like to reiterate our deepest apologies that we have treated our guests in a brusque and unsmiling manner. We take the valuable feedback from our guests very seriously, and in the future we will ensure that each and every one of our staff members is put in the customer's shoes and receive thorough training and guidance so that they can respond in a warmer and friendlier manner. We would be very grateful if you would give us the opportunity to welcome you back to our hotel in the future. We look forward to welcoming you again. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. We would also like to thank you again for taking time out of your busy schedule to provide us with your detailed feedback. We are very pleased to hear that you have praise… Show more

    Daiwa Roynet Hotel Kumamoto
    26 April 2025
  • Sergey

    Reviewed: 18 April 2025 · Stayed in April 2025

    Verified review
  • Fariyanto

    Reviewed: 18 April 2025 · Stayed in April 2025

    Verified review
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  • Vladimir

    Reviewed: 17 April 2025 · Stayed in April 2025

    Verified review
  • 7.0 Good
    Lin

    Reviewed: 5 April 2025 · Stayed in March 2025

    Verified review
  • Chi

    Reviewed: 2 April 2025 · Stayed in March 2025

    Verified review

    The house and the bathroom were clean and tidy.

    Property response:

    Thank you very much for choosing to stay at the Daiwa Roynet Hotel Kumamoto from amongst many other hotels. Thank you also for taking time out of your busy schedule to leave us a review. We are very happy to hear that you had a relaxing stay with us. We would like to thank you for your kind words of praise regarding our guest rooms and bathrooms. With the exception of some rooms, all bathrooms are equipped with separate bath and toilet facilities. We hope that you will enjoy a relaxing soak in the bathtub and that your fatigue will be healed. If you have the opportunity to stay with us again, we will do our best to ensure that you receive a perfect score in all areas. We look forward to welcoming you again. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for choosing to stay at the Daiwa Roynet Hotel Kumamoto from amongst many other hotels. Thank you also for taking time out of your busy schedule to leave us a review. We are very happy to hear that you had a relaxing st… Show more

    Daiwa Roynet Hotel Kumamoto
    9 April 2025
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  • Yuichi

    Reviewed: 2 April 2025 · Stayed in March 2025

    Verified review
  • Hoey

    Reviewed: 2 April 2025 · Stayed in March 2025

    Verified review

    Location, room and all amenities were good.

    Only downside was that the pillows were very soft and lacked stuffing.

    Property response:

    Thank you very much for choosing to stay at the Daiwa Roynet Hotel Kumamoto from amongst many other hotels. Thank you also for taking time out of your busy schedule to leave us a review. We are very happy to hear that you had a relaxing stay with us. Thank you very much for your compliments on our location, rooms and amenities. We always make every effort to ensure that everyone can enjoy a pleasant stay with peace of mind. However, we are very sorry to hear that the pillows did not meet your expectations. We have prepared a total of five types of pillows of different heights and hardnesses for you to borrow. If you have any requests, please ask at the front desk. We hope you will visit our hotel again when you come to Kumamoto. Daiwa Roynet Hotel Kumamoto Front desk

    Thank you very much for choosing to stay at the Daiwa Roynet Hotel Kumamoto from amongst many other hotels. Thank you also for taking time out of your busy schedule to leave us a review. We are very happy to hear that you had a relaxing st… Show more

    Daiwa Roynet Hotel Kumamoto
    9 April 2025
  • Stephen

    Reviewed: 1 April 2025 · Stayed in March 2025

    Verified review

    Great location. Tram stop outside which goes to station. The magnificent Castle is very close. Nice shopping complex over the road with everything you need and walking distance into the city arcades. Parking available in nearby parking place. Rooms were good. Staff very helpful

    Like most Japanese hotels they only give you one pillow but asked for more and this was provided.

    Property response:

    Thank you very much for choosing to stay at the Daiwa Roynet Hotel Kumamoto from amongst many other hotels. Thank you also for taking time out of your busy schedule to leave us a review. We are very happy to hear that you had a relaxing stay with us. As you have mentioned, there are shopping centres and shopping streets around the hotel, and we are sure that it will be very easy for you to use the hotel when you are looking for dining and shopping. We also have an accommodation plan where you can see Kumamoto Castle from your room. Please consider it the next time you have the opportunity to stay with us. We also have an affiliated parking lot, so we are sure that you can use it with peace of mind when you arrive by car. We have prepared several types of pillows for you to choose from. We also have a number of other items available for rent. Please ask at the front desk if there is anything you would like. We hope you will visit our hotel again when you come to Kumamoto. Daiwa Roynet Hotel Kumamoto Front desk

    Thank you very much for choosing to stay at the Daiwa Roynet Hotel Kumamoto from amongst many other hotels. Thank you also for taking time out of your busy schedule to leave us a review. We are very happy to hear that you had a relaxing st… Show more

    Daiwa Roynet Hotel Kumamoto
    9 April 2025
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  • Mikhail

    Reviewed: 26 March 2025 · Stayed in March 2025

    Verified review

    Great hotel in the very center of Kumamoto. Rooms are well equippped and quite spacious. The view towards Kumamoto Castle was really nice.

    Elevator always stops at the second floor.

    Property response:

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. We would like to thank you again for taking the time out of your busy schedule to write this review. We are very honoured to receive your compliments on our rooms and location. Our hotel is located a minute's walk from the Kumamoto City Tram Hanabatacho Station and within walking distance of restaurants and sightseeing facilities such as Kumamoto Castle. All rooms are over 21 m2 and spacious, with semi separate bathrooms and toilets, and a bathtub where you can stretch out your legs and relax after a long journey. We will not rest on our laurels and will continue to strive to improve our guestrooms and customer service to the satisfaction of our guests. We sincerely look forward to welcoming you again. Daiwa Roynet Hotel Kumamoto Reception.

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. We would like to thank you again for taking the time out of your busy schedule to write this review. We are very honoured to receive your compliments on our rooms and loca… Show more

    Daiwa Roynet Hotel Kumamoto
    31 March 2025
  • Francis

    Reviewed: 22 March 2025 · Stayed in March 2025

    Verified review
  • Francis

    Reviewed: 22 March 2025 · Stayed in March 2025

    Verified review
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  • R

    Reviewed: 20 March 2025 · Stayed in March 2025

    Verified review

    1. Breakfast was nice, and all staff were very kind. 2. Kumamoto castle, Kumamoto city hall, the "shotengai" area (restaurant & stores etc.), Sakura-machi shopping mall & bus terminal are all within easy walking distance.

    The bed was a bit too soft for me.

    Property response:

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. We would also like to thank you again for taking the time out of your busy schedule to write this review. We are very pleased to hear your compliments about our breakfast, location, and staff. Our hotel is about a 1-minute walk from Hanabatake Station, the closest station to the Kumamoto City Tram, and about a 5-minute walk from Sakura-machi Bus Terminal. We are also close to Kumamoto Castle and the arcades of the downtown area, so there are many restaurants and convenience stores, and we have received favorable reviews from both business and sightseeing guests. We are encouraged to hear that our breakfast was delicious. We will share this information with our restaurant staff and strive to do even better. Our breakfast menu is a buffet of Japanese and Western dishes. We are very sorry to hear that the beds in your room did not meet your expectations. We will continue to make every effort to provide services that satisfy our guests. Daiwa Roynet Hotel Kumamoto Front Desk

    Thank you very much for staying at the Daiwa Roynet Hotel Kumamoto. We would also like to thank you again for taking the time out of your busy schedule to write this review. We are very pleased to hear your compliments about our breakfast,… Show more

    Daiwa Roynet Hotel Kumamoto
    2 April 2025
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