I wish the room or bed can be bigger.

Service / Location / Cleanliness is all great.

Stayed in August 2025

Nothing much

The location was excellent

Stayed in May 2025

The room is smaller than i expected.

Nice staff and very close to the car park and shopping mall. Very convenient.

Stayed in May 2025

Hotel never replied my messages for up to 3-4 times

The location

Stayed in May 2025

Can’t think of anything.

I chose this hotel for its location, being so near to Kumamoto Castle, and shopping and restaurants. We were pleasantly surprised to find it with easy access overhead and shopping close by. The hotel is modern and clean, with friendly English speaking staff who were very helpful. The morning breakfast was great, with a view of the busy street below.

Stayed in March 2025

While the staff was professional and polite and responded appropriately to requests, there was a lack of friendliness, pleasant tones of voice, or genuine helpfulness and patience in answering questions or addressing requests. We had two days of curt, unsmiling interactions.

The location is superb. Next to tram stop, very near a lot of restaurants, not far from Kumamoto station. The hotel met expectations. Rooms were a little small.

Stayed in April 2025

The house and the bathroom were clean and tidy.

Stayed in March 2025

Only downside was that the pillows were very soft and lacked stuffing.

Location, room and all amenities were good.

Stayed in March 2025

Like most Japanese hotels they only give you one pillow but asked for more and this was provided.

Great location. Tram stop outside which goes to station. The magnificent Castle is very close. Nice shopping complex over the road with everything you need and walking distance into the city arcades. Parking available in nearby parking place. Rooms were good. Staff very helpful

Stayed in March 2025

Elevator always stops at the second floor.

Great hotel in the very center of Kumamoto. Rooms are well equippped and quite spacious. The view towards Kumamoto Castle was really nice.

Stayed in March 2025

The bed was a bit too soft for me.

1. Breakfast was nice, and all staff were very kind. 2. Kumamoto castle, Kumamoto city hall, the "shotengai" area (restaurant & stores etc.), Sakura-machi shopping mall & bus terminal are all within easy walking distance.

Stayed in March 2025

This hotel is misleading on Booking.com -- there is NO way the room is more than 20 square meters.

Stayed in November 2024

The hair dryer wasn't working properly although we were quickly given a new one when we told the front desk. There were brownish streaks in the toilet bowl from before we came and those didn't seem to be able to be washed away.

A good location, very close to a tram stop for easy access from the JR station. Excellent walking distance from the castle. Breakfast was a good spread that we really enjoyed, though it got a bit repetitive after a few days. Even though there were only two washing machines in the laundry area, we managed to wash without waiting and it was good to have the opportunity on this long trip. Very close to the main bus station as well which is awesome when we did day trips out.

Stayed in December 2024

Cold drink and coffee machine would have been nice at the front service.

Location

Stayed in November 2024

The water stain is obvious and mold needed to clean in the shower space. When sitting on the toilet, unfortunately it is easy to see the stains from that angle.

The location is central to everywhere. There is even wagyu beef for breakfast. The restroom size is big with separate shower and tub. The complimentary drip coffee is good!

Stayed in November 2024

Staff: Friendly and Promptly for assistance. Location: Great. Near walking street that is great place for shopping. Many restaurants to choose from. Near large shopping mall. Tram station is just in front of the hotel.

Stayed in September 2024

There are ONLY 2 laundary machines for all the guests. It is fine and I get it. I waited for hours and got a chance to cleaning my clothes by 10:30 PM. But the pick up time is 00:30 AM. I asked the front desk to find someone pick up for me and leave them in the front desk. She just refused. So, I have to setup an alarm and wake up at mid night to pick up myself and took another 1 hour to get back to sleep again.

There are 2 launduary machines.

Stayed in August 2024

no packing lot, need use the public parking.

good location and just walk few mins can reach the main street.

Stayed in April 2024

The room is small. Bed is tucked to the wall. Minimal space to move about or for luggage.

Conveniently located at the shopping district with lots of eateries around the hotel. The tram is just outside the hotel. Kumamoto Castle is just a 5min walk away. Ice machine, microwave oven and coin laundry available for guests use were a plus point. Bath and shower were great too.

Stayed in April 2024

Dropping off luggage was vey inconvenient since there's no vehicle drop-off area.

There are many restaurants near the hotel. The castle close by.

Stayed in March 2024

good cleaning, good help for children

Stayed in December 2023

Convenient location to most attractions

Stayed in November 2023

Parking was not very convenient

Clean and comfortable

Stayed in November 2023

Well located and comfortable. Safe bet! Also nice shower room

Stayed in September 2023