389-2502 Nagano, Nozawa Onsen, 長野県下高井郡野沢温泉村大字豊郷字山口, Japan
#11 of 39 hotels in Nozawa Onsen
Guests' ChoiceBased on 31 hotel reviews
9.2Cleanliness
9.5
Comfort
9.7
Location
9.5
Facilities
9.3
Staff
9.4
Value for money
8.4
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 6 May 2025
Lissette
United StatesDownstairs there’s a cool bar and there is an on on site with the sauna on the steam and a cold plunge. The room was so gorgeous. It even had a projector television right above the bed and a record player with cool records
The location of the property was absolutely amazing. It was so close to the ski lift and really close to good restaurants and walking distance from the bus stop. I have no complaints. It was really a beautiful property too.
Stayed in April 2025
Reviewed: 28 April 2025
Simon
United KingdomFantastic little hotel, spa facilities where great. Host was amazing Had a fantastic negroni in the onsite bar
Stayed in April 2025
Reviewed: 24 April 2025
Bianca
AustraliaNothing!
Japanese tradition meets modern style! As a family of 4 this was perfect for us! Onsite onsen, steam room and sauna were a bonus - plus a cosy little bar downstairs
Stayed in April 2025
Reviewed: 29 March 2025
Michael
AustraliaBoutique at its best! The rooms are thoughtfully designed with authentic finishes and bespoke styling. The cozy public bar downstairs was a treat, Kazu’s cocktails are some of the most delicious we’ve ever had. Then there’s the private sauna, steam room, cold plunge and extra large hot bath… definitely the highlights of our stay. Thanks HETA!
Stayed in March 2025
Reviewed: 24 March 2025
Mathew
SingaporeIt's pretty close to pretty much everywhere you need to be in Nozawaonsen. 10 minute walk to main town area, and a 6 minute walk to the Nagasaka Gondola! The folks there were pretty friendly and accomdating!
Stayed in March 2025
Reviewed: 26 February 2025
Janice
United StatesThe family room had a great set up for our family of 4. Loved the room set up with table and chairs. The record player in the room was awesome. Fantastic Onsen (spa) /sauna /and the steam sauna. Was nice to be able to use the spa facilities as a family! Great bar set up downstairs. Easy walk to ski slopes and town amenities. Delightful staff!
Stayed in February 2025
Reviewed: 24 February 2025
Shan
United KingdomGreat location. Friendly hosts. Very clean and comfortable. Terrific outdoor private sauna and steam cabins. Ideal after a long day on the slopes.
Stayed in February 2025
Reviewed: 12 February 2025
Alison
AustraliaEverything was fantastic. Aesthetically, this place is beautiful. Pared back Japanese aesthetic meets antique collector. Great location close to Nagasaka gondola and 5mins to all restaurants by foot
Stayed in January 2025
Reviewed: 5 February 2025
Melissa
AustraliaExcellent location as u could walk to the gondola and also to the restaurants. Beautifully appointed and the highlight was the private jacuzzi, steam room and sauna.
Stayed in February 2025
Reviewed: 30 January 2025
David
Canadawas over priced and not completely finished for a new property….hopefully you can get it together
great location helpful staff
Stayed in January 2025
Reviewed: 27 January 2025
Lara
BelgiumIt was not very well isolated and you could hear the other guests.
Very cute and cozy and clean.
Stayed in January 2025
Reviewed: 23 January 2025
Clark
United StatesWhat a gem this place is!! This was our first time in Japan and wanted to go somewhere that maintained a lot of the local culture. This is that place. It feels brand new! Comfortable beds, nice private bathrooms and all the amenities you could want. We stayed in the double room on the lower level. There is a waterfall right outside the room where all night you can hear the soothing sounds of the babbling brook. It was some of the best sleep of my life with that white noise in the background. We really enjoyed the private bath/sauna every day after skiing. The main gondola is only an 8 minute walk from the room. The bar downstairs was incredible, we stopped to have a lemon sour every evening before dinner. Kazu,who manages the bar downstairs, was our favorite! He made our trip so lovely. We (as Americans) wanted coffee first thing in the morning, and when we told him that, he brought us a nespresso maker so we could have it in our room. How thoughtful and special! Also, Akari who cleans the rooms was so kind and went out of her way to speak to us and offer any assistance about places to eat, etc. This place is truly the most comfortable and amazing spot in Nozawa. I can’t say enough good things about it. Aesthetically pleasing, accommodating, and easy access to the ski resort. Absolutely amazing.
Stayed in January 2025
Reviewed: 14 January 2025
Tahnee
AustraliaReally enjoyed our stay at this boutique hotel. The staff are so friendly and kind, always there to assist and helped book great restaurant options. The private saunas are fab. Amazing cocktails at the bar. Location is great!
Stayed in January 2025
Reviewed: 11 January 2025
Haylie
AustraliaNothing maybe breakfast onsite would be a bonus for next time
We had a wonderful stay at Heta in the family room, Kazu our host was very helpful and accommodating throughout our stay, Kazu also manages a cozy bar below the accommodation serving excellent cocktails and provided us with good company at the end of a long day on the slopes! Bonus features were the use of onsite sauna steam room and onsen every night and onsite laundry facilities We hope to return again next season!
Stayed in January 2025
Reviewed: 10 January 2025
Henley
CanadaThe property was beautiful, cozy and peaceful. The bath and sauna was exceptional, as was the host Kazuo-san (and the rest of the staff)! We also really liked the bar attached to the hotel - Openbook Yama. It is a branch of a bar in Golden Gai - really cool addition to the property!
Stayed in January 2025
Reviewed: 29 December 2024
Sarah
United KingdomWe loved it.
A beautiful studio with amazing aesthetics, gorgeous drinks in a cool bar, great location and super helpful staff. The studio got our family of 5 (three teenagers!) perfectly
Stayed in December 2024
Reviewed: 15 December 2024
Lee
Hong KongLocation is great, very close to the ski lift. Place is new and amazing.
Stayed in December 2024
Reviewed: 7 March 2025
Desiree
AustraliaOnly one toilet for 9+ occupants. Smart projector was great but no clear wall to project on to. Limited kitchen equipment. Bad sewage smell in bathroom (blocked drain maybe).
Comfortable beds, great bath, great fridge. Excellent location. Good sauna.
Stayed in February 2025
Reviewed: 19 January 2025
Kuan
SingaporeAlong a narrow lane, difficult to load and unload. Difficult to find.
Newly open, very new.
Stayed in January 2025
Reviewed: 29 April 2025
Caroline
JapanThere are no comments available for this review
Stayed in March 2025
Reviewed: 6 April 2025
Olena
SerbiaThere are no comments available for this review
Stayed in April 2025
Reviewed: 20 March 2025
Christopher
AustraliaThere are no comments available for this review
Stayed in March 2025
Reviewed: 11 March 2025
Maree
AustraliaThere are no comments available for this review
Stayed in March 2025
Reviewed: 17 February 2025
Huy
AustraliaThere are no comments available for this review
Stayed in January 2025
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content