Reviews of Toyoko Inn Kumamoto Ekimae 3 stars
860-0047 Kumamoto, Kumamoto, Nishi-ku Kasuga 2-8-10, Japan
#37 of 69 hotels in Kumamoto
Guests' ChoiceReview score
Based on 287 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
9.0
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Facilities
8.2
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Staff
8.6
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Value for money
8.3
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Free WiFi
7.5
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Reviewed: 12 August 2025
Yi-ju
Taiwan16 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Double Room for Single Use - High Floor - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Very Good location and clean environments. I like the Free coffee most.😄
Stayed in August 2025
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Reviewed: 27 June 2025
Peter41027912
South Korea22 reviews6 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Double Room for Single Use - High Floor - Non-Smoking
- • Stayed 4 nights
Exceptional customer service. After checking-in to the hotel around 4:00pm, I explained to the receptionist there that I had experienced a problem whilst sightseeing in Kumamoto earlier in the afternoon, but didn't know how I should address the problem. I had misplaced my 'Traveller's Notebook' which, whilst of no intrinsic value in itself, actually included a pocket with substantial sums in Japanese and Korean currencies as well as bank and credit cards. With nothing to indicate the owner of the notebook, I wasn't particularly confident about its' recovery. The receptionist quickly grasped the problem, and accompanied me to the nearest police office (Koban), which happened to be adjacent to the hotel, and explained my problem to them. I suspected I may have left the notebook on a public bench outside the Kumamoto Zoo and Botanical Garden, around 2:30pm. The police made a couple of calls and within minutes the missing notebook was located, and I was reunited with the notebook, cash and cards by 5:00pm. A lot of people deserve my thanks, but the role of the Toyoko Inn receptionist was instrumental in its' recovery.
Stayed in June 2025
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Reviewed: 7 June 2025
Denise
Malaysia91 reviews8 helpful votes8.0“A good choice for Kumamoto Station”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Nothing.
Excellent location. Delicious breakfast. Efficient staff
Stayed in June 2025
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Reviewed: 31 May 2025
Namiko
Singapore24 reviews3 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Next to the mall
Stayed in May 2025
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Reviewed: 25 May 2025
Mei
United States74 reviews14 helpful votes7.0“Excellent location but small rooms”- • Leisure trip
- • Family with young children
- • Queen Room - High Floor - Smoking
- • Stayed 1 night
- • Submitted via mobile
Although breakfast is on site, the hotel doesn’t have a dinning area except in the lobby with many tables/ chairs close to each other. Crowded eating in front of reception - odd!
Location is next to train / bus station and to all the restaurants and shopping. Inexpensive relative to others.
Stayed in May 2025
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Reviewed: 23 May 2025
Han
Australia24 reviews3 helpful votes8.0“Good stay and would stay again”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Staff customer service was a mixed experience.
Great location and breakfast was awesome!
Stayed in May 2025
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Reviewed: 21 May 2025
Robin
Australia5 reviews9.0“This was a modern, clean, welcoming place to spend time in while we discovered Kumamoto.”- • Leisure trip
- • Couple
- • Double Room - Smoking
- • Stayed 2 nights
Nothing really, perhaps the bed was a little firm but, again, not unexpected in Japan.
The location couldn't have been better for travellers arriving by train - it was all but next door to the railway station. Simplest of check ins, beautifully clean room. The room was small, but most Japanese rooms are. After all, we are in the room mainly to sleep - the rest of the time sight-seeing. The breakfast was generous and varied We would certainly recommend.
Stayed in May 2025
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Reviewed: 7 May 2025
Nattida
Thailand13 reviews8.0“convenient near everything.”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 2 nights
room too small
next to Kumamoto train station .
Stayed in April 2025
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Reviewed: 5 May 2025
Zoltan
Hungary44 reviews5 helpful votes8.0“1 day stay in Kumamoto”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
Room size was really small, but this is normal for this type of business hotels.
Good location just next to the JR station. There is free breakfast at this hotel. Very clean room.
Stayed in April 2025
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Reviewed: 2 May 2025
Kam
Singapore10 reviews1 helpful vote7.0Good- • Leisure trip
- • Group
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Location is great
Stayed in April 2025
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Reviewed: 28 April 2025
Eva
New Zealand57 reviews14 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room for Single Use - Non-Smoking
- • Stayed 1 night
Location is next to Station, place safe (police office close by) , plenty food places around inside station or by mall.
Stayed in April 2025
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Reviewed: 22 April 2025
Angela
Canada21 reviews3 helpful votes9.0“—-”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
—-
good location
Stayed in April 2025
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Reviewed: 22 April 2025
Melvyn
United States16 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double Room for Single Use - High Floor - Non-Smoking
- • Stayed 2 nights
There should have at least one English channel on TV.
Breakfast.
Stayed in April 2025
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Reviewed: 16 April 2025
Gwyneth
Singapore14 reviews2 helpful votes8.0“Excellent location, big room on high floor (with big windows), very helpful staff (special shoutout to the counter staff”- • Leisure trip
- • Solo traveller
- • Double Room for Single Use - High Floor - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing, will definitely stay there again if I return to Kumamoto
Excellent location
Stayed in April 2025
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Reviewed: 14 April 2025
Daryl
United States25 reviews8.0“Great value.”- • Leisure trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I wish there were some rooms that were a little larger to accommodate our large luggage better.
Friendly staff. Free breakfast. Great location.
Stayed in April 2025
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Reviewed: 9 April 2025
Hdayhs
Japan20 reviews4 helpful votes9.0“Enjoyable and affordable stay near Kumamoto Station”- • Leisure trip
- • Solo traveller
- • Double Room for Single Use - Non-Smoking
- • Stayed 3 nights
I wish they had a bigger dining room for breakfast. For a 27-story hotel, the small dining area is quite packed during breakfast time.
This is my third time staying in Toyoko Inn during my travel. I would say that the room in Kumamoto seemed bigger compared to the other two. The location is very convenient!
Stayed in April 2025
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Reviewed: 29 March 2025
Kwee
Singapore21 reviews2 helpful votes9.0“Overall, we are happy with the facilities and location. Breakfast is also great. 😍”- • Leisure trip
- • Group
- • Double Room for Single Use - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The bathroom and room is a bit small.
The staff are very helpful and friendly. They can also speak English which we find helpful.
Stayed in March 2025
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Reviewed: 28 March 2025
Krsic
Germany15 reviews2 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Standard Hotel, not much to complain but not much to highlight either. All in all a good choice of you stay in Kumamoto.
Stayed in March 2025
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Reviewed: 26 March 2025
Tsz
Hong Kong5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room for Single Use - High Floor - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
It is located close to the Kumamoto Station, both JR and train. The room is big enough to open up my luggage.
Stayed in March 2025
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Reviewed: 25 March 2025
Tak
United Kingdom10 reviews9.0“Nice hotel in real reasonable price”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing to complain
Convenient and clean hotel with nice breakfast
Stayed in March 2025
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Reviewed: 9 March 2025
Yan
Singapore5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room - Smoking
- • Stayed 2 nights
- • Submitted via mobile
The room was a little old and dated, but it was still clean.
It was very close to the station and the staff were extremely helpful and friendly.
Stayed in March 2025
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Reviewed: 8 March 2025
Erikkp
Belgium277 reviews8 helpful votes8.0“Very nice hotel.”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nice room and breakfast.
Stayed in March 2025
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Reviewed: 7 March 2025
Sara
Spain55 reviews6 helpful votes9.0“a very good option in Kumamoto close to the train station.”- • Leisure trip
- • Solo traveller
- • Queen Room - High Floor - Non-Smoking
- • Stayed 1 night
The hotel is 5 min walking from JR Kumamoto station, and an easy starting point for every sightseeing in the city (easy to access public transportations). the room was as expected, with enough space for one person, and equipped with what you expect to find in an hotel like this in Japan. Toiletries are available at the reception. also good Japanese breakfast included in the price.
Stayed in March 2025
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Reviewed: 3 March 2025
Charles
United States11 reviews9.0Superb- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It met my initial expectations, the room was decent, the location by the station was super convenient, along with the proximity to the river. The staff was fantastic and we chatted about shared travel and living experiences. I didn’t realize there was a breakfast, so that was a pleasant surprise!
Stayed in March 2025
