Reviews of Tokyu Stay Takanawa Shinagawa Area 3 stars
108-0074 Tokyo-to, Minato-ku Takanawa 2-16-29, Japan

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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBreakfast, hospitality, service, to everything
Our room unfortunately has cracks due to aging aside everything was fine we notified staff to make sure they are aware and resolve for future stays.
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNice room, clean ! Had a laundry machine in the room.
It was far from the main attractions in Tokyo. The room was small.
Thank you very much for staying with us. How was your trip? Please take care of your health as the hot weather is expected to continue. We look forward to seeing you again. Tokyu Stay Takanawa Front Desk Staff
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewA good hotel in a great location on the Yamanote line for exploring Tokyo. The breakfast is quite good and the rooms are spacious.
Thank you very much for staying with us. How was your trip? Please take care of your health as the hot weather is expected to continue. We look forward to seeing you again. Tokyu Stay Takanawa Front Desk Staff
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewHotel is super close to the airport and staff where very helpful when I arrive after my flight. The room was everything I needed for a few nights to get me all sorted. 24 hour store if you need quick food and other travel stuff.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewSmooth check-in. Good room size for the price. Comfortable bed. Several different types of pillow—this was very nice. Enough counterspace in the bathroom for my toiletries. Good selection in the vending machines. Very convenient access to the Metro.
The relationship between the bench and desk wasn't quite right for working. I would have appreciated a later standard checkout time; ¥1000 per hour late checkout was acceptable.
Thank you very much for choosing our hotel. Many commercial facilities will open around the JR Takanawa Gateway Station this fall. We too do not yet know what kind of businesses will be housed there, but we are looking forward to it. We look forward to serving you again. Tokyu Stay Takanawa Front Desk Staff
Thank you very much for choosing our hotel. Many commercial facilities will open around the JR Takanawa Gateway Station this fall. We too do not yet know what kind of businesses will be housed there, but we are looking forward to it. We loo… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in April 2025
Verified reviewClean, newly remodeled rooms. A washer/dryer in every guest room with complimentary detergent is appreciated. Great amenities and friendly staff.
Location isn’t great in terms of nightlife or sightseeing.
Thank you very much for choosing our hotel. Many commercial facilities will open around the JR Takanawa Gateway Station this fall. We too do not yet know what kind of businesses will be housed there, but we are looking forward to it. We look forward to serving you again. Tokyu Stay Takanawa Front Desk Staff
Thank you very much for choosing our hotel. Many commercial facilities will open around the JR Takanawa Gateway Station this fall. We too do not yet know what kind of businesses will be housed there, but we are looking forward to it. We loo… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewA great spot for a 3 night stop. Easy access to the train station allowed us to get around. Takanawa is a lovely new station and easy to follow. Compared to some of the much larger stations. Rooms a good size.
Thank you very much for choosing our hotel. We hope you enjoyed your stay in Japan. We are very pleased that you are satisfied with our room facilities. We look forward to serving you again. Tokyu Stay Takanawa Front Desk Staff
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewThis was our second time staying at this hotel and it was just as good as we remembered. Having a washing machine in the room was super convenient, especially for a longer trip. The location is great too—an easy walk to both Sengakuji and Takanawa Gateway stations. Would happily stay again!
Thank you very much for choosing our hotel. We hope you enjoyed your stay in Japan. We are very pleased that you are satisfied with our room facilities. We look forward to serving you again. Tokyu Stay Takanawa Front Desk Staff
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewClean room. Comfortable bed.
The Western style breakfast was a little cold. (Bacon, eggs, potatoes) no gluten free cereal available.
Thank you very much for choosing our hotel from among many hotels. We hope you had a good trip in Japan. We are now entering the rainy season and turning into the hot summer season. Please take care of yourself as it is a season when it is easy to get sick. We look forward to serving you again. Tokyu Stay Takanawa Front Desk Staff
Thank you very much for choosing our hotel from among many hotels. We hope you had a good trip in Japan. We are now entering the rainy season and turning into the hot summer season. Please take care of yourself as it is a season when it is … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewLaundry machine, location, friendly staff
Mold in window seals
Thank you very much for choosing our hotel from among many hotels. We hope you had a good trip in Japan. We are now entering the rainy season and turning into the hot summer season. Please take care of yourself as it is a season when it is easy to get sick. We look forward to serving you again. Tokyu Stay Takanawa Front Desk Staff
Thank you very much for choosing our hotel from among many hotels. We hope you had a good trip in Japan. We are now entering the rainy season and turning into the hot summer season. Please take care of yourself as it is a season when it is … Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe location, the staff, the breakfast, the hygiene - it was all amazing.
Thank you very much for choosing our hotel. We hope you had a good trip in Japan. It is now the middle of May and we will soon enter the rainy season, which is unique to Japan. For plants, it is often a blessing, and all the trees are growing at the same time. We have also heard that many commercial facilities will open this fall around JR Takanawa Gateway Station. We hope you will visit our hotel at that time. We look forward to serving you again. Tokyu Stay Takanawa Front Desk Staff
Thank you very much for choosing our hotel. We hope you had a good trip in Japan. It is now the middle of May and we will soon enter the rainy season, which is unique to Japan. For plants, it is often a blessing, and all the trees are growi… Show more