Just be aware that it is quite a way from the built up Toya Onsen area (about 1 hour walk or 1500 yen cab) and there are few amenities nearby outside the hotel (including restaurants for lunch, which the hotel does not offer). The hotel doesn't put on shuttle buses either, except once a day to and from the (further away) Toya JR (at proscribed times). It was also very expensive. Very nice, yes, but I wouldn't have expected anything else for the amount paid.

A beautiful retreat near Toya Onsen. The staff were amazingly kind and the food at both the French and Japanese restaurants had some exceptional courses. The place had an aura of calm and relaxation. Both the large (shared) onsen and private room onsen were clean and soothing.

Stayed in August 2025

What a beautiful hotel!! Our bedroom had views to the lake, it was amazing. The dinner and breakfast were excellent, and the onsen was amazing. We were lucky, at the time we went my daughter and I had the whole onsen to ourselves.

Stayed in July 2025

Very personalised experience, where the staff even called ahead to get our preference

Stayed in August 2025

The duvet was too thick for summer use

The room and facilities were very good. Meals were impressive. The surrounding grounds was a delight. The bonus was the presence of a harpist during the evening meals and at night.

Stayed in June 2025

Nil

Well impressed with the services rendered. From booking communication till the day I left the resort. Room is clean and comfortable. Enjoyed both the breakfast and the dinner greatly. Would definitely come back again.

Stayed in June 2025

Tranquil and pristine. Staff were wonderful so very helpful. Beautiful surroundings very well kept. Just as advertised lake view.

Stayed in June 2025

The mattress is too hard.

gorgeous location facing the Toya Lake, away from "downtown" hotels. Beautiful grounds and nice hotel decor. Wish there were two sinks in the bathroom.

Stayed in May 2025

Off from Lake Toya, we need to stay upper floor to access lake view if lake view is your concern.

We chose the room with open onsen. Staff are friendly and speak good english. You are allowed to wear the slipper prepared by the hotel to walk the entire hotel. Dinner is carefully curated and offered local seasonal delicacies.

Stayed in April 2025

Nothing

Beautiful resort, love the personal onsen.

Stayed in May 2025

nothing

EXCELLENT EXCELLENT IS ALL I CAN SAY

Stayed in March 2025

Very well resort and nice

Stayed in February 2025

hot spring not meet my expectations

Facilities are pretty good.

Stayed in January 2025

Everything was amazing! Staff, room, scenery/view… Wish we had had more time. Definitely recommend.

Stayed in January 2025

Maybe it is better to do either pure buffet or pure a la carte rather than a mixed service

Hotel hardware/facilities are brand new with super quiet/privacy environments

Stayed in December 2024

Nothing

The staff are all very polite helpful friendly and pleasant.

Stayed in November 2024

Smoke from fire pit at night! Not good for guests with respiratory problems…

Quality of the facilities, dining options!

Stayed in November 2024

This hotel has a great view of lake Toya including walking distance to the lake. Breakfast was great that’s exceeding my expectation.

Stayed in November 2024

Nil

Very nice Modern design onsen resort

Stayed in November 2024

We recently had the pleasure of staying at Lake Toya Tsuruga Resort HIKARINOUTA, and it was nothing short of extraordinary. From the moment we arrived, the staff’s warmth and friendliness made us feel genuinely welcomed. Every interaction was thoughtful and personalized, making our stay incredibly special. One of the highlights of the resort is the private open-air onsen, which offers a breathtaking view of Lake Toya. Relaxing in the soothing waters while taking in the serene beauty of the lake was an unforgettable experience. It felt like a perfect escape from the world. The dining experience was also exceptional. Both the French and Japanese kaiseki meals were Michelin-grade and a true delight to the senses. The premium French dinner was included in the daily hotel rate, which was a fantastic surprise, while the Japanese kaiseki dinner could be reserved at a nominal fee of about $15 per person—an incredible value for such a gourmet experience. What made the meals even more special was that most, if not all, of the ingredients—from seafood to vegetables to dairy—were locally sourced. This connection to the region’s fresh produce made us feel closer to nature, adding a unique depth to every bite. Overall, Lake Toya Tsuruga Resort HIKARINOUTA exceeded all of our expectations. The combination of luxurious amenities, stunning natural surroundings, and top-tier service made our stay truly remarkable. We can’t recommend this resort enough for anyone looking for a perfect getaway in Hokkaido.

Stayed in October 2024

Booking.com

The arts and design it’s really high class.

Stayed in October 2024

The fitness room was pretty basic

Everything

Stayed in September 2024

Overwhelming amount of food and it came very fast during dinner? I'm not sure this is a complaint it's just how it was and was not a problem

Brand new luxury hotel in prime location with incredible views and fine dining

Stayed in August 2024

The view of the fireworks. I was expecting the hotel to have a direct access to the lake. It was a 15 minutes walk to the lake.

Friendly staff, they fulfilled all our requests regarding the food and stay. The restaurant made a customized halal menu just for us. I would like to thank the chief.

Stayed in June 2024

The blanket is too think to provide down duvet cover in the summer times, and the air conditioner is troublesome, no thermostatic system, sometimes cool sometimes hot.

Wonderful scenery, comfort, clam and feeling leisure, room size is quite big, so comfotable, hotspring also good, excellent meals, both Japanese and French type, 新山 n Lumiere are also provided a unforgottonable dining experience.

Stayed in July 2024