Reviews of Lake Toya Tsuruga Resort HIKARINOUTA 5 stars
052-0103 Hokkaido, Lake Toya, Sobetsu Onsen88-26, Japan
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewA beautiful retreat near Toya Onsen. The staff were amazingly kind and the food at both the French and Japanese restaurants had some exceptional courses. The place had an aura of calm and relaxation. Both the large (shared) onsen and private room onsen were clean and soothing.
Just be aware that it is quite a way from the built up Toya Onsen area (about 1 hour walk or 1500 yen cab) and there are few amenities nearby outside the hotel (including restaurants for lunch, which the hotel does not offer). The hotel doesn't put on shuttle buses either, except once a day to and from the (further away) Toya JR (at proscribed times). It was also very expensive. Very nice, yes, but I wouldn't have expected anything else for the amount paid.
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewWhat a beautiful hotel!! Our bedroom had views to the lake, it was amazing. The dinner and breakfast were excellent, and the onsen was amazing. We were lucky, at the time we went my daughter and I had the whole onsen to ourselves.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewVery personalised experience, where the staff even called ahead to get our preference
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewThe cleanliness, the view
The bed is too hard
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBeautiful large room with private onsen. Good location for sightseeing and good food.
The meals were good but not as good as we expected.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe room and facilities were very good. Meals were impressive. The surrounding grounds was a delight. The bonus was the presence of a harpist during the evening meals and at night.
The duvet was too thick for summer use
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewWell impressed with the services rendered. From booking communication till the day I left the resort. Room is clean and comfortable. Enjoyed both the breakfast and the dinner greatly. Would definitely come back again.
Nil
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewTranquil and pristine. Staff were wonderful so very helpful. Beautiful surroundings very well kept. Just as advertised lake view.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewgorgeous location facing the Toya Lake, away from "downtown" hotels. Beautiful grounds and nice hotel decor. Wish there were two sinks in the bathroom.
The mattress is too hard.
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewWe chose the room with open onsen. Staff are friendly and speak good english. You are allowed to wear the slipper prepared by the hotel to walk the entire hotel. Dinner is carefully curated and offered local seasonal delicacies.
Off from Lake Toya, we need to stay upper floor to access lake view if lake view is your concern.
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewBeautiful resort, love the personal onsen.
Nothing
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewEXCELLENT EXCELLENT IS ALL I CAN SAY
nothing
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewVery well resort and nice
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewFacilities are pretty good.
hot spring not meet my expectations
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewEverything was amazing! Staff, room, scenery/view… Wish we had had more time. Definitely recommend.