Electricity went out overnight, entire hotel got very cold. This was apparently due to a small boot warmer used. Wel, it was blamed on a guest rather than on old infrastructure. Further, no contingency plan for outage? Nobody working at the hotel over night. So if there really is an emergency this property is well underprepared Further, with the amount of money we paid to have a private bathroom, the bathroom was quite cold through the entire stay, not just during the power outage. There’s a heater in the bathroom but it is not ample. The tile floor gets too cold to even walk on. The onsen was OK but twice we found and we were told it needed to refill and would be multiple hours.

Breakfast was good but would be nice to have a little variety. Same exact plate of food each day, got a bit old. This is vacation. Shuttle service was amazing. They do pickup/dropoff on your arrival and departure day from the bus terminal, and they have shuttles to happo one and

Stayed in February 2025

The air/heating was too dry to be comfortable (air humidifier would be good) A little more choice or verity would be nice on their menu

Great location and very helpful staff

Stayed in February 2025

Our room could have been a little cleaner. Rather dusty under the bed. The Onsen wasn’t always clean and often was cold.

Shuttles from hotel were amazing. Also close proximity to other free shuttles. Great bar staff.

Stayed in March 2025

There’s been a few changes which were a bit disappointing. The restaurant menu has been changed and was a huge highlight during my stay last year. Not being able to privately book the onsen was another let down unfortunately. And the futon bedding was incredibly uncomfortable. When paying as much as we did to stay, the 3rd person in the room having to use the hard futon was really disappointing. Staff were great to try and help though.

Great location, really cosy.

Stayed in February 2025

Having breakfast included in my stay was really convenient however, the quality of the food was less than I had hoped and the portion sizes varied considerably.

Mostly, I liked the wonderful staff and how engaging, genuine and helpful they were while on my stay. It made me feel like I was in a home away from home. The proximity of the accommodation to the town and ski areas was great and gave me flexibility to walk wherever I wanted if I chose. The size of the rooms was generous with a beautiful outlook from my window.

Stayed in February 2025

Don't expect to see out the window, they region gets so much snow that most ground floor windows get buried in falling snow from the roofs.

Great location with spacious zen-like rooms with breakfast included..The restaurant was ideal for the days we were too tired to go back out in the evening. The staff were friendly and solution orientated:; for example, our sdult son found the sofa bed uncomfortable so they provided a mattress to put on top. The main bed was extra large and very comfy. Transport to the ski hills and bus station were free. The staff spoke multiple languages. The hotel's onsen was tattoo friendly. We will recommend to friends.

Stayed in February 2025

owner did not seem all that interested to welcome us or say hello or give that extra bit of hospitality i would have thought would have been standard in a small lodge

it was nice, plenty of food in the morning, although we did not know after the first morning there was hot breakfast as part of the booking until the next morning when staff asked me if i wanted hot breakfast

Stayed in January 2025

Breaky could have been a bit better … Wld be less wastage if you could order what you’d like

Staff were super helpful, well organised.

Stayed in January 2025

- The free shuttle buses the hotel offers to the mountains only fits 6 people so often they’d have to come back to get more people, meaning delays to getting on the mountain in the morning. - The private transfer the hotel offers was quite expensive at 2000 yen minimum per trip, regardless where you went. Though it was great they had this offered as it’s very needed for getting around. - Rooms don’t have standard basics like a mini fridge or kettle. - Food at the restaurant was very average and unfortunately every meal we had was overcooked or undercooked. - Rooms aren’t cleaned for you, you need to request fresh towels if you want them. Staff did empty our bins daily which was good. We stayed for 5 nights and never had our sheets changed either. - No private onsen as advertised on their website.

- Koko at reception was super helpful and also very welcoming when we arrived! Thanks for all your help Koko! - We found our room to be very comfortable and a decent size for our small family. - Free laundry. Great to be able to use the washing machine and dryer at our leisure with ease!

Stayed in January 2025

Lack of Japanese hospitality. I went with the expectation of getting Japanese hospitality, but it was fully run by what seemed like students or young adults, which wasn't bad, just wasn't what I was expecting. Additionally, the scheduling for the baths felt inconvenient, although no one seemed to use it whatsoever.

Overall, everything was quite good. Service was nice, breakfast was nice, and location was quite convenient. Even in the cold, it's easy to walk to wherever you need, and the convenient shuttle makes things better for sure.

Stayed in March 2024

Our welcome was rather frosty. Arrived by bus and had to walk all around the station to find the lodge shuttle van as driver didn't make themselves known. Finally found shuttle parked in between other vans so couldn't see the name of lodge on it. Driver didn't bother to get out and help with bags. Then we were told it wasn't his job to drive the vans. No tea or coffee facilities in room so if you're after a hot cuppa after travelling you can forget it. The shuttle service very confusing if you choose to dine out - Restaurant is very expensive. Room was very dusty. Don't look under bed or in the corners.

For the most part it was pretty good. Nice quiet location. Breakfast was nice each morning. Did like that you could book private onsen. Drying room was great. The majority of staff were lovely, just issues with our initial welcome.

Stayed in February 2024

Breakfast was ok First morning they ran out of Bircher museli by 7.30am Pancake day we totally missed all gone by 7.30am There was not enough information about the hotel transport it varied from staff person to staff person Also not enough knowledge or information regarding getting to different ski areas They were not very knowledgeable about much sadly

Bed was very comfortable Room was also comfortable Very quiet

Stayed in February 2024

Unfortunate there was an issue with the onsen it was not working for the time we were there.

Breakfast was good maybe just a bit more attention to keeping the food available however staff were attentive and accomodating

Stayed in February 2024

No refrigerator in room, very loud room being right next to the reception area and back of the kitchen.

Good location, comfortable large bed, helpful staff, easy walk to the village.

Stayed in February 2024

The location is very picturesque, and is within walking distance of some of Hakuba, but I feel the hotel doesn't fully reveal that car transport is needed virtually every time you leave the hotel. For example, we needed the put our name down for hotel transfers to ski fields in the morning, or the bus stop for then a bus transfer to a ski field, or for dinner (and not guaranteed a return trip would be possible, although often was). The breakfast was also pretty boring - identical offerings every morning for 8 days - wouldn't be too difficult to offer something else. Also, no gluten and or dairy free options were available - at least placed out on the 'buffet'.

The hotel accommodated 4 rooms close together for the friends we were travelling with. It was warm, the staff, particularly the assistant manager Verie, was wonderfully friendly, helpful and genuine.

Stayed in January 2024

Great location, staff very friendly and helpful and offered shuttle drop off/pick up service to different locations for skiing during the day and restaurants in the evening.

Stayed in March 2025

Breakfast was great and location was in walking distance

Stayed in February 2025

Location

Stayed in February 2025

No comments

Considering my GF diet the staff was very helpful to select my meals. Complementary transport to and from ski fields.

Stayed in February 2025

The bathroom and the shower are as cold as the temperature outside. I probably wouldn't have the courage to take a shower without a bottle of vodka. The entire hotel is very dirty, the room has no heating at night, and there is only one machine that makes noise like a plane taking off to give the room a bit of warmth. We didn't sleep all night. We left early the next morning. We paid for three nights' rent, which is ¥227,000.

This is the worst experience you can get. We paid ¥220k for 3 nights: but I left immediately the next morning.

Stayed in February 2025

Fantastic place and staff. The only information I would mention: No vending machine or fridge. This was not a issue for us. Lawsons is down the road (15mins) and it's pretty cold outside 10/10

Fantastic place and staff. Close to the bus terminal. We will be back👌

Stayed in February 2025

Extremely cold in common areas and food menu was poor quality

Rooms were clean and comfortable

Stayed in February 2025

The service was really disappointing. The staff clearly weren’t interested in guest satisfaction and didn’t make us feel welcomed at all. Our bathroom wasn’t cleaned when checking in, as there was the previous persons underwear in the bin along with their rubbish.

The room was a good size and had a decent bathroom and amenities. The hotel offered complimentary pickup and drop off which was really helpful as transportation is limited in hakuba.

Stayed in February 2025

The F&B staff & management were a disgrace - closing early, rude/mean. Worst food too - it was like being in a dorm…terrible food, service and general customer service. Cleaning was terrible too - had to beg to have bathroom cleaned after 3 days.

The drivers were amazing! So friendly & helpful! Especially Ring - can translate too. So grateful!

Stayed in January 2025