Reviews of Double Black Hotel 3 stars

Breakfast was good but would be nice to have a little variety. Same exact plate of food each day, got a bit old. This is vacation. Shuttle service was amazing. They do pickup/dropoff on your arrival and departure day from the bus terminal, and they have shuttles to happo one and

Electricity went out overnight, entire hotel got very cold. This was apparently due to a small boot warmer used. Wel, it was blamed on a guest rather than on old infrastructure. Further, no contingency plan for outage? Nobody working at the hotel over night. So if there really is an emergency this property is well underprepared Further, with the amount of money we paid to have a private bathroom, the bathroom was quite cold through the entire stay, not just during the power outage. There’s a heater in the bathroom but it is not ample. The tile floor gets too cold to even walk on. The onsen was OK but twice we found and we were told it needed to refill and would be multiple hours.

Great location, staff very friendly and helpful and offered shuttle drop off/pick up service to different locations for skiing during the day and restaurants in the evening.

Great location and very helpful staff

The air/heating was too dry to be comfortable (air humidifier would be good) A little more choice or verity would be nice on their menu

Shuttles from hotel were amazing. Also close proximity to other free shuttles. Great bar staff.

Our room could have been a little cleaner. Rather dusty under the bed. The Onsen wasn’t always clean and often was cold.

Great location, really cosy.

There’s been a few changes which were a bit disappointing. The restaurant menu has been changed and was a huge highlight during my stay last year. Not being able to privately book the onsen was another let down unfortunately. And the futon bedding was incredibly uncomfortable. When paying as much as we did to stay, the 3rd person in the room having to use the hard futon was really disappointing. Staff were great to try and help though.

Breakfast was great and location was in walking distance

Location

Considering my GF diet the staff was very helpful to select my meals. Complementary transport to and from ski fields.

No comments

This is the worst experience you can get. We paid ¥220k for 3 nights: but I left immediately the next morning.

The bathroom and the shower are as cold as the temperature outside. I probably wouldn't have the courage to take a shower without a bottle of vodka. The entire hotel is very dirty, the room has no heating at night, and there is only one machine that makes noise like a plane taking off to give the room a bit of warmth. We didn't sleep all night. We left early the next morning. We paid for three nights' rent, which is ¥227,000.

Mostly, I liked the wonderful staff and how engaging, genuine and helpful they were while on my stay. It made me feel like I was in a home away from home. The proximity of the accommodation to the town and ski areas was great and gave me flexibility to walk wherever I wanted if I chose. The size of the rooms was generous with a beautiful outlook from my window.

Having breakfast included in my stay was really convenient however, the quality of the food was less than I had hoped and the portion sizes varied considerably.

Fantastic place and staff. Close to the bus terminal. We will be back👌

Fantastic place and staff. The only information I would mention: No vending machine or fridge. This was not a issue for us. Lawsons is down the road (15mins) and it's pretty cold outside 10/10

Rooms were clean and comfortable

Extremely cold in common areas and food menu was poor quality

Great location with spacious zen-like rooms with breakfast included..The restaurant was ideal for the days we were too tired to go back out in the evening. The staff were friendly and solution orientated:; for example, our sdult son found the sofa bed uncomfortable so they provided a mattress to put on top. The main bed was extra large and very comfy. Transport to the ski hills and bus station were free. The staff spoke multiple languages. The hotel's onsen was tattoo friendly. We will recommend to friends.

Don't expect to see out the window, they region gets so much snow that most ground floor windows get buried in falling snow from the roofs.

The room was a good size and had a decent bathroom and amenities. The hotel offered complimentary pickup and drop off which was really helpful as transportation is limited in hakuba.

The service was really disappointing. The staff clearly weren’t interested in guest satisfaction and didn’t make us feel welcomed at all. Our bathroom wasn’t cleaned when checking in, as there was the previous persons underwear in the bin along with their rubbish.

it was nice, plenty of food in the morning, although we did not know after the first morning there was hot breakfast as part of the booking until the next morning when staff asked me if i wanted hot breakfast

owner did not seem all that interested to welcome us or say hello or give that extra bit of hospitality i would have thought would have been standard in a small lodge

Staff were super helpful, well organised.

Breaky could have been a bit better … Wld be less wastage if you could order what you’d like

- Koko at reception was super helpful and also very welcoming when we arrived! Thanks for all your help Koko! - We found our room to be very comfortable and a decent size for our small family. - Free laundry. Great to be able to use the washing machine and dryer at our leisure with ease!

- The free shuttle buses the hotel offers to the mountains only fits 6 people so often they’d have to come back to get more people, meaning delays to getting on the mountain in the morning. - The private transfer the hotel offers was quite expensive at 2000 yen minimum per trip, regardless where you went. Though it was great they had this offered as it’s very needed for getting around. - Rooms don’t have standard basics like a mini fridge or kettle. - Food at the restaurant was very average and unfortunately every meal we had was overcooked or undercooked. - Rooms aren’t cleaned for you, you need to request fresh towels if you want them. Staff did empty our bins daily which was good. We stayed for 5 nights and never had our sheets changed either. - No private onsen as advertised on their website.