Reviews of DoubleTree by Hilton Tokyo Ariake 4 stars
135-0063 Tokyo-to, 3-7-3 Ariake, Koto-ku, Japan
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation in the best
and room is super small and less facilities
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThat is just behind the station and has a 7eleven
It is a standard place. Rooms are too small. Breakfast it’s not so good, bad coffee.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery comfortable and clean hotel, new furniture, and the room was spacious, with helpful staff.
Dear Abdulaziz, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us valuable feedback. We are thrilled to hear that you found our hotel comfortable and clean, and that you enjoyed the spacious room and new furniture. Our staff always strives to provide helpful service, and it’s great to know that their efforts made a positive impact on your stay. We look forward to welcoming you back in the future!
Dear Abdulaziz, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us valuable feedback. We are thrilled to hear that you found our hotel comfortable and clean, and that you enjoyed the spacious room and new furniture.… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery good breakfast with lot of choices. The food varieties change a bit everyday. The staff are helpful. The place is convenient & very near two metro stations, namely Kokusai-tenjijō Station & Ariake Sta. There are 6 coined washing machines with washing liquid included.
The restaurant is a bit small so need to wait for 10-15 min for seating in the morning busy hours. The drying function of the washing machines is not effective & better dry the clothes by itself as the room is already quite dry. I paid ¥300 each for 30 min for 3 times and my clothes do not get dry yet.
Dear Chi, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We are delighted to hear that you enjoyed our breakfast offerings and found our staff helpful. It's great to know that our location near the metro stations was convenient for your travels. We appreciate your comments regarding the restaurant size and the wait times during busy hours. We are continuously looking for ways to improve our guest experience, and your input is invaluable. We also apologize for the inconvenience you faced with the washing machines. We will look into the drying function to ensure it meets our guests' needs more effectively. Thank you once again for your feedback, and we hope to welcome you back in the future!
Dear Chi, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We are delighted to hear that you enjoyed our breakfast offerings and found our staff helpful. It's great to know that our locat… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewComfortable room and good size for Tokyo. Breakfast was great. Friendly and helpful staff. Location was easy access to airport.
Not a lot of food options nearby if you are after Japanese food. Really loud traffic noise from the busy highway from street racing cars on a Saturday night - although this would depend on which way the room faces
Dear Peter, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We're delighted to hear that you found your room comfortable and enjoyed our breakfast offerings. It's great to know that our staff made a positive impression with their friendliness and helpfulness. We appreciate your comments regarding the nearby food options and the noise from the highway. We understand how important a peaceful environment is for our guests, and we will take your feedback into consideration as we strive to improve. Thank you once again for sharing your experience. We hope to welcome you back in the future!
Dear Peter, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We're delighted to hear that you found your room comfortable and enjoyed our breakfast offerings. It's great to know that o… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewExcellent customer service !! The hotel staff is amazing, especially Arissa, Lala,and Suguru !! What a great hotel, we really enjoyed our stay. We will surely return next time we are in Tokyo !!
Dear Jean, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We are thrilled to hear that you had an excellent experience with our staff, especially Arissa, Lala, and Suguru. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back on your next visit to Tokyo!
Dear Jean, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We are thrilled to hear that you had an excellent experience with our staff, especially Arissa, Lala, and Suguru. Your kind words … Show more
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewExcellent location, room was very clean.
Dear Jean, Thank you very much for staying with us at the DoubleTree by Hilton Tokyo Ariake, and thank you very much for taking your valuable time to give us your thoughts. We're thrilled to hear that you enjoyed our excellent location and found your room to be very clean. We strive to provide a comfortable and welcoming environment for all our guests. We hope to welcome you back soon!
Dear Jean, Thank you very much for staying with us at the DoubleTree by Hilton Tokyo Ariake, and thank you very much for taking your valuable time to give us your thoughts. We're thrilled to hear that you enjoyed our excellent locatio… Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe room and food
N/a
Dear Harvin, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We appreciate your comments about the room and food. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to welcome you back soon for an even better experience!
Dear Harvin, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We appreciate your comments about the room and food. If you have any specific suggestions or concerns, please feel free to share… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGreat staff at the front desk. Small gym that isn’t crowded with high quality Technogym equipment. Right next to station. One of my most comfortable stays in Tokyo.
Nothing.
Dear Siang, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We're thrilled to hear that you enjoyed your stay and found our front desk staff to be great. It's also fantastic to know that you appreciated our gym facilities and the convenient location next to the station. We strive to provide a comfortable experience for all our guests, and we're glad we could make your stay in Tokyo memorable. We look forward to welcoming you back in the future!
Dear Siang, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We're thrilled to hear that you enjoyed your stay and found our front desk staff to be great. It's also fantastic to know… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewI organised a surprised cake for my daughter. They were 1 hr delayed due to a busy breakfast schedule, which I understand as I requested it for 7am. It turns out that they did not charge me for the cake, which I was not expecting. All I want is to surprise my daughter with something. The cake was lovely. Thank you so much! We enjoyed our stay overall and the cookies, too🍪. The best location ever, so near to the train station and 711.😂👍
Dear Eleanor, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We’re thrilled to hear that you enjoyed the surprise cake for your daughter, and we appreciate your understanding regarding the delay. It’s great to know that the cake was lovely and added to your special moment. We’re also glad you enjoyed your stay and the cookies! Our location is indeed convenient, and we’re happy it worked well for your plans. Thank you for choosing us, and we hope to welcome you back for more memorable experiences in the future!
Dear Eleanor, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We’re thrilled to hear that you enjoyed the surprise cake for your daughter, and we appreciate your understanding regarding the d… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewRoom service was excellent.
Room space was small, breakfast could be better we had to keep asking for bread and they would only bring around 10 slices and so many guest were in the restaurant. Giving 1 bottle per guest in room service is not convenient.
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our room service to be excellent. Your satisfaction is our priority, and we appreciate your kind words. We also appreciate your comments regarding the room size and breakfast experience. We understand that having to request additional bread can be inconvenient, especially during busy times. Your feedback will help us improve our breakfast service to better accommodate all our guests. Regarding the bottled water in room service, we will certainly take your suggestion into consideration to enhance our offerings. Thank you once again for your valuable insights. We hope to welcome you back soon for an even better experience!
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our room service to be excellent. Your satisfaction is our priority, and we appreciate your kind words. We also appreciate your comments… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewStarbucks coffee machine do not provide an invoice.
Dear Naveen, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback regarding the Starbucks coffee machine. We apologize for any inconvenience caused by the lack of an invoice. Your comments are valuable to us, and we will certainly look into this matter to improve our services. If you have any further concerns or suggestions, please feel free to reach out. We appreciate your understanding and hope to welcome you back soon!
Dear Naveen, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback regarding the Starbucks coffee machine. We apologize for any inconvenience caused by the lack of an invoice. Your comments are valu… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewWholesome package that comes with Hilton impeccable quality
The carpark is not own by the hotel and it’s on a separate building. So if u lost a ticket only hope is for desk counter staff to help you.
Dear Godwin, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We’re delighted to hear that you enjoyed the wholesome package and our commitment to quality. We understand that the parking situation can be a bit challenging, and we appreciate your understanding regarding the separate building. Our team is always here to assist you with any issues, including lost tickets, to ensure your experience remains smooth. We hope to welcome you back soon for another enjoyable stay!
Dear Godwin, Thank you for staying at DoubleTree by Hilton Tokyo Ariake and writing us a valuable feedback. We’re delighted to hear that you enjoyed the wholesome package and our commitment to quality. We understand that the parking sit… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in April 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewI did not used the hotel restaurant at all.
Nothing
Dear Mohamed, Thank you for choosing us for your very special occasion and taking time to give us your feedback about our hotel on booking.com. We appreciate you taking the time to share your experience with us. If there’s anything specific you would like to see improved or any services you wish we offered, please let us know. We hope to have the opportunity to serve you better in the future.
Dear Mohamed, Thank you for choosing us for your very special occasion and taking time to give us your feedback about our hotel on booking.com. We appreciate you taking the time to share your experience with us. If there’s anything spec… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified review