Reviews of DoubleTree by Hilton Naha Shuri Castle 4 stars
903-8601 Okinawa, Naha, Shuriyamagawa-cho 1-132-1, Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI booked this place as our relaxation day and it met our expectation. A little bit far from the station but they will help you to get a cab
The adult side pool was closed so I didn’t enjoy.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewFree parking. Smells nice. Clean and well kept. Nice view. Lots of free parking.
I wish the pool was open until later. Closing at 6pm in the summer seems like a waste. Didn’t know what time it closed so we missed our chance to enjoy it.
Dear Justin, Thank you very much for staying with us at the Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking your valuable time to place comments for us. We're thrilled to hear that you enjoyed the cleanliness, pleasant atmosphere, and beautiful views. We appreciate your feedback regarding the pool hours. We understand how important it is to have more time to relax and enjoy the amenities, especially during the summer. Your comments will be taken into consideration as we continually strive to improve our guest experience. We hope to welcome you back soon for another enjoyable stay!
Dear Justin, Thank you very much for staying with us at the Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking your valuable time to place comments for us. We're thrilled to hear that you enjoyed the cleanline… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewVery comfortable
In the bar area on ground floor the Barman would not sell me two beers at 5 pm he said I have to be a member of the Hilton club . I stayed in three Hilton hotels that week
Dear Michael, Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We're glad to hear that you found your stay comfortable. We apologize for the inconvenience you experienced at the bar regarding the membership policy. We strive to provide a welcoming atmosphere for all our guests, and your comments will help us improve our service. We hope to welcome you back in the future for an even better experience!
Dear Michael, Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We're glad to hear that you found your stay comfortable. We apologize for the inconvenience you experienced at the bar regarding the mem… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewAll
All
Dear Mizuno, Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We appreciate you taking the time to share your thoughts with us. If you have any specific concerns or suggestions, please feel free to reach out directly. We hope to welcome you back soon!
Dear Mizuno, Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We appreciate you taking the time to share your thoughts with us. If you have any specific concerns or suggestions, please feel free to reach… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewGreat
It’s amazing
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We are thrilled to hear that you had an amazing experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We are thrilled to hear that you had an amazing experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon! … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe pool area was pretty cool
It didn't have a convenient store, like most hotels do, especially in Japan. We had to go outside. Plus, the pool closed super early.
Dear Francisco, Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We're glad to hear that you enjoyed the pool area. We apologize for any inconvenience caused by the lack of a convenience store on-site. We understand how helpful it can be to have one nearby, and we appreciate your input on this matter. Regarding the pool hours, we strive to maintain a balance between guest enjoyment and safety. Your comments will be taken into consideration as we review our policies. We hope to welcome you back in the future for an even better experience!
Dear Francisco, Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We're glad to hear that you enjoyed the pool area. We apologize for any inconvenience caused by the lack of a convenience store on-sit… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewGood food, friendly staff. Nice pool
Nothing open past 6 pm The pool is closed No shop close by I have expected a lot more from a Hilton
Dear Aleksandra, Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We’re delighted to hear that you enjoyed the food, found our staff friendly, and appreciated the pool area. However, we sincerely apologize for the inconveniences you experienced during your stay. We understand how important it is to have amenities available, especially in the evening. Your comments regarding the pool hours and nearby shopping options are valuable, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience. Thank you once again for your insights.
Dear Aleksandra, Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle. We’re delighted to hear that you enjoyed the food, found our staff friendly, and appreciated the pool area. However, we sincerely apologi… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewThe staff was extremely kind and helpful. The location was within walking distance from Kokusai Street and Shuri Castle. It was also not too far from the airport. Breakfast every morning was good. I enjoyed utilizing the pool as well.
Dear Sophia, Thank you very much for taking the time to provide us with your valuable feedback. We are thrilled to hear that you found our staff to be kind and helpful. It’s great to know that our location was convenient for your visits to Kokusai Street and Shuri Castle, as well as being close to the airport. We’re glad you enjoyed our breakfast offerings and had a chance to relax by the pool. We hope to welcome you back for another enjoyable stay in the future!
Dear Sophia, Thank you very much for taking the time to provide us with your valuable feedback. We are thrilled to hear that you found our staff to be kind and helpful. It’s great to know that our location was convenient for your visits … Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewBeautiful resort type hotel. Great restaurants.
The location is a little isolated.
Dear Cameron, Warm greetings from Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking the time to comment on our hotel. We’re delighted to hear that you enjoyed your stay with us. We understand that our location may feel a bit isolated, but we hope it provided you with a peaceful retreat. We appreciate your feedback and hope to welcome you back for another relaxing experience in the future!
Dear Cameron, Warm greetings from Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking the time to comment on our hotel. We’re delighted to hear that you enjoyed your stay with us. We understand that our location … Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 December 2024 · Stayed in November 2024
Verified reviewBreakfast was good! It’s clean.
The room is too small. I and husband could hardly move around without turning sideways.
Dear Judy, Thank you very much for staying with us at the Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking your valuable time to place comments for us. We're delighted to hear that you enjoyed the breakfast and found our hotel clean. We apologize for the inconvenience regarding the room size. We strive to provide a comfortable experience for all our guests, and we appreciate your input as it helps us improve. We hope to welcome you back in the future for a more enjoyable stay!
Dear Judy, Thank you very much for staying with us at the Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking your valuable time to place comments for us. We're delighted to hear that you enjoyed the breakfast … Show more
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified review