Reviews of DoubleTree by Hilton Toyama 4 stars
930-0002 Toyama, Toyama, 1-1-10 Shintomi-cho, Japan
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Reviewed: 10 September 2025 · Stayed in September 2025
Verified reviewReviewed: 9 September 2025 · Stayed in September 2025
Verified reviewReviewed: 8 September 2025 · Stayed in September 2025
Verified reviewEverything was good. Excellent location, good size room, comfortable beds and most importantly, clean. Staff who served us were great and provided the kind of hospitality we expected.
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewExcellent location, within 5-min walk from the Toyama JR station. We had a good size room with everything clean and tidy. Good beds. Good hot bath and gym facilities. We had excellent breakfast in its restaurant. Food was fresh with a good balance of western and Japanese choices. The setting of the dining area was spacious and clean. Finally, the staff was great, helpful, decent and provided the kind of hospitality we expected.
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewYoung man who greeted us and explained to us the whole run down of the hotel was very kind. Additionally, we got stuck in the rain headed back to the hotel but the staff greeted us with towels as we came in soaking wet
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Thank you for your kind words! We're thrilled to hear that our team made a positive impression during your stay. It's always our goal to provide a warm welcome and ensure our guests feel comfortable, even in unexpected situations like the rain. We appreciate your feedback and hope to welcome you back soon!
Thank you for your kind words! We're thrilled to hear that our team made a positive impression during your stay. It's always our goal to provide a warm welcome and ensure our guests feel comfortable, even in unexpected situations… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect!
The only thing we didn’t like was that we had a reservation at the hotel’s restaurant for 8pm and when we arrived at 8:06 they told us the kitchen had closed.
Dear Maria, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on booking.com. We are thrilled to hear that everything else during your stay was perfect. We sincerely apologize for the inconvenience you experienced with your restaurant reservation. Our goal is to provide a seamless dining experience, and we regret that we fell short in this instance. Your comments will be shared with our team to ensure we improve our service in the future. We hope to welcome you back soon for an even better experience!
Dear Maria, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on booking.com. We are thrilled to hear that everything else during your stay was perfect. We sincerely apologize for the inconve… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWe arrived late night and left early morning to go to Tateyama. Reception did a brilliant job on providing Birthday Card for my kid and welcome gift. Space of the room is very big. Overall is pretty clean. The public bath is nice.
N/A
Dear Xunda, Thank you very much for staying with us at the DoubleTree by Hilton Toyama. We are delighted to hear that you and your family enjoyed your stay with us, even if it was brief. It's great to know that the birthday card and welcome gift for your child added a special touch to your visit. We take pride in maintaining clean and spacious accommodations, and we're glad you appreciated the public bath as well. We hope to welcome you back for a longer stay in the future!
Dear Xunda, Thank you very much for staying with us at the DoubleTree by Hilton Toyama. We are delighted to hear that you and your family enjoyed your stay with us, even if it was brief. It's great to know that the birthday card and… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewAlmost everything. Breakfast was great, the room was lovely and luxurious.
The room was just a tiny bit on the small side.
Dear Gerard_kramer, Warm greetings from DoubleTree by Hilton Toyama. Thank you very much for taking the time to provide us with your feedback. We're thrilled to hear that you enjoyed our breakfast and found your room lovely and luxurious. We appreciate your comments regarding the room size and will take them into consideration as we strive to improve our guest experience. We hope to welcome you back soon for another enjoyable stay!
Dear Gerard_kramer, Warm greetings from DoubleTree by Hilton Toyama. Thank you very much for taking the time to provide us with your feedback. We're thrilled to hear that you enjoyed our breakfast and found your room lovely and luxur… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewMy partner and I absolutely love this hotel and decided to stay again because of the location, staff, and room. We love that there have Toyama ‘oiisihi mizu’ (delicious water) on every floor. The cafe attached is absolutely lovely and the young woman, Shiori, was extremely helpful, friendly, and enjoyed practicing her English with us. Conformable bed as well as access to streaming is always nice after a long day exploring the city.
The room was not nearly as clean as last year. It wasn’t dirty per se, but the shower glass had characters drawn on it that showed up when we showered from the steam - so obviously they weren’t cleaned. There was a stain on the wall and just general feel like the room had been “cleaned” quickly without attention to detail. The fridge is not a fridge. I don’t remember this from last time, but it’s just a cooler! We didn’t hate this, but it’s good to know before booking, I think. So don’t buy perishable (aka yogurt) items haha - we found that out the hard way.
Dear Alyson, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on Booking.com. We are thrilled to hear that you and your partner enjoyed your stay and appreciated our location, staff, and the delicious Toyama ‘oiisihi mizu’ available on every floor. It’s wonderful to know that Shiori made a positive impression during your visit, and we will be sure to pass along your kind words to her. We sincerely apologize for the cleanliness issues you encountered in your room. This is not the standard we strive for, and we appreciate your feedback as it helps us improve our services. We will address this with our housekeeping team to ensure that every detail is attended to in the future. Regarding the fridge, we appreciate your understanding and will make sure to clarify this information for future guests to avoid any surprises. Thank you once again for your valuable feedback. We hope to welcome you back for another stay, where we can provide you with the exceptional experience you deserve.
Dear Alyson, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on Booking.com. We are thrilled to hear that you and your partner enjoyed your stay and appreciated our location, staff, and the d… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewEverything was immaculate. The hotel is only a short walk from the bullet train station. I enjoyed the buffet breakfast and the gym has sufficient amount of exercise machine to keep fits. We can leave our luggage for the day with the hotel after we checked out for our stay.
Nothing.
Dear Kinh, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on booking.com. We are thrilled to hear that you found everything immaculate during your stay. It's great to know that our convenient location near the bullet train station made your travels easier. We're glad you enjoyed the buffet breakfast and found our gym facilities sufficient for your fitness needs. It's also our pleasure to provide luggage storage after check-out, allowing you to explore the area without any hassle. We appreciate your feedback and look forward to welcoming you back in the future!
Dear Kinh, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on booking.com. We are thrilled to hear that you found everything immaculate during your stay. It's great to know that our conve… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewThe room was very spacious and clean; the onsen was also quite nice.
Dear Angelica, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on booking.com. We're thrilled to hear that you enjoyed the spacious and clean room, as well as the onsen. Your satisfaction is our top priority, and we hope to welcome you back for another relaxing stay in the future!
Dear Angelica, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on booking.com. We're thrilled to hear that you enjoyed the spacious and clean room, as well as the onsen. Your satisfacti… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewIt was very very near to Toyama station.
Nil
Dear Sharon, Warm greetings from DoubleTree by Hilton Toyama. Thank you very much for taking the time to provide us with your feedback. We're glad to hear that you found our location convenient, being so close to Toyama Station. We hope to welcome you back in the future for another enjoyable stay!
Dear Sharon, Warm greetings from DoubleTree by Hilton Toyama. Thank you very much for taking the time to provide us with your feedback. We're glad to hear that you found our location convenient, being so close to Toyama Station. We … Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewThe hotel location was really great. The room was pristine, the onsen was really good and the breakfast buffet was great as well. For this price, would recommend any day!
Dear Gautier, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on Booking.com. We're thrilled to hear that you enjoyed our great location, pristine room, and the relaxing onsen. It's also fantastic to know that you loved our breakfast buffet. Your recommendation means a lot to us, and we hope to welcome you back for another memorable stay soon!
Dear Gautier, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on Booking.com. We're thrilled to hear that you enjoyed our great location, pristine room, and the relaxing onsen. It's… Show more
Reviewed: 7 June 2025 · Stayed in April 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThe breakfast had a variety of japanese and western food (like bread, eggs, salad). the choices are only tweaked abit daily. had breakfast twice and that is sufficient lest we end up eating repeated food too many times. location is <5mins away from the JR station. there are 3-5 malls around the station. dining options around the hotel are aplentiful too.
hotel passed us umbrellas that were leaking so that ruined our time outside. upon arriving back to the hotel, we mentioned it to the front desk but she made no reaction and just took the umbrellas to the back, she did not look to have separated/ thrown the leaking one away. i hope im wrong and it is no longer being used to pass to guests.
Dear Su, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on TripAdvisor. We are glad to hear that you enjoyed the variety of breakfast options and found our location convenient for exploring the area. It’s great to know that you appreciated the nearby malls and dining choices. However, we sincerely apologize for the inconvenience caused by the leaking umbrellas. Your experience at the front desk is concerning, and we will address this with our team to ensure that we provide a more attentive response in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience.
Dear Su, Many thanks for staying with us at DoubleTree by Hilton Toyama and for sharing your experience on TripAdvisor. We are glad to hear that you enjoyed the variety of breakfast options and found our location convenient for exploring … Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewThe only good thing is its location but that’s where its stops
Being an American run chain expect cheap coffee and a staff attitude of a typical American chain : stay in a local hotel is more recommended ; I only stayed here due to a mix up in my behalf with another hotel
Dear Ryszard、 Thank you very much for taking the time to provide us with your valuable feedback. However, we would like to express our deepest apologies for any discomfort caused to you as a result of our inappropriate response. We take your comments very seriously and will go back to the basics and thoroughly re-educate our staff so that we can provide you with heartfelt hospitality. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure all the guests are satisfied and hope you will consider staying with us in the future.
Dear Ryszard、 Thank you very much for taking the time to provide us with your valuable feedback. However, we would like to express our deepest apologies for any discomfort caused to you as a result of our inappropriate response. We take yo… Show more