A minor detail, but it would be really helpful if the hotel could provide a kitchen sponge (for washing dishes) in addition to the cloth that's currently provided. With only 1 small and pretty thin cloth provided for our use at the kitchen area, it's tricky to try to wash and dry dishes, as well as wipe down a wet countertop. Also, if at all possible, providing a small saucepan with a lid (stainless steel saucepan?) would also be useful. Right now, in terms of cookware, it's either a very large non-stick stock pot or a non-stick frying pan. If we want to cook one or two eggs (hardboiled or poached eggs) or a small serving of noodles, there's no smaller saucepan that we can use.

This was our second time staying at East Square Tokyo, we were there in mid-June for 4 nights. Our first stay was last December and we enjoyed our stay so much that it was a no-brainer for us to book a room at East Square Tokyo when we knew we would be back in Tokyo in June. As with our previous stay, the room was clean and comfortable. Location was convenient and quiet. Subway station is close by. Convenience stores and a supermarket are also within walking distance. We really like the residential vibe of the neighbourhood. Having access to a washer/dryer plus a kitchenette area in the room are big plus points for us. Last but not least, we really appreciate the friendly, helpful service from the staff, and in particular, Yu-san! The warm hospitality from Yu is what makes East Square feels like a home away from home. He remembered us from our first stay last December, and we were all excited to see him again when we checked-in in June. Really glad we got to catch up with him again on this trip. We look forward to future stays at East Square Tokyo!

Stayed in June 2025

The place was great. Very helpful friendly staff. V Thank you so much Yu for your friendly advice, which meant we ate some great local food.

Stayed in July 2025

The pillows are a bit hard.

The day and night clerks were so helpful and friendly! It was the perfect place to stay with our group of 4. Very clean, modern, and traditional Japanese. We did all our laundry using the washer/dryer machine. We cooked and ate breakfast there each morning. We enjoyed eating at several restaurants closeby and shopping at Lawsons. Train station was a 3 or 4 minute walk! We stayed there 5 nights upon arriving in Tokyo, and 7 nights in other cities, and our last 2 nights we spent at East Square. We felt so at home there!!

Stayed in June 2025

I wish the pillows were softer. Other than that, it was nearly perfect place for 4 to stay!

We loved the bedrooms, the kitchen, the dining/living room! We were very comfortable there! The staff was amazing!! So friendly and helpful! Great location, very close to the train station, shops, fun restaurants! Centrally located in Tokyo!

Stayed in June 2025

Only issue we had was finding places to eat in the area. Takes a bit of Planning but that’s not really a reflection of the accom but maybe worth noting.

Great accommodation with good sized rooms, living area and kitchen. Separate toilet and shower. Washing machine was super handy. Staff were excellent and even helped us with our luggage forwarding and translation at the nearby lawsons. Very clean. The Japanese rice snacks were a great touch. Very close to station. Highly recommend.

Stayed in June 2025

None. But if you like more nightlife then this place is not for you. Morishita is a bit far from other main area like Shibuya or Shinjuku.

Very clean, staff is extremely polite and helpful. Facilities in the hotel is good enough for family travel. You have microwave, laundry/dryer, fridge and even stove. Location is quite far from touristic area. So you can sleep peacefully.

Stayed in June 2025

Very minor but some extra towel rails or bath hooks in the bathroom would have been great.

It was a beautifully decorated, spacious, comfortable apartment. Excellent facilities, kitchenette, full dining table, separate toilet from the shower room which is great when traveling with multiple people, airconditioning, a small balcony and able to open windows in bedrooms which is great. It's on a quiet residential street, so great for getting to sleep. The staff are so friendly and very helpful, they really try to make you feel welcome and all the staff we saw spoke English. This was easily the nicest place we stayed at in Japan. It is within a few minutes walk to Morishita subway station, restaurants and convenience stores. It is a little bit further out from some of the main attractions in Tokyo, but well worth the little bit extra travel time.

Stayed in April 2025

Clean and spacious apartment in Japanese style, ideal for 4 people.

Stayed in May 2025

nothing.

Clean and comfortable stay, ample space for a family of 4. Friendly and attentive staff. Really exceptional service.

Stayed in April 2025

NONE.

Location is right next to the station, convenience store, restaurant, cafes.

Stayed in May 2025

It was just right for our family of 4! Close to the morishita metro station. The room was super clean, the staff was excellent! And the beds and pillows were very comfortable too. Absolutely worth it

Stayed in May 2025

Fantastic location, lovely helpful staff. Couldn't recommend more.

Stayed in May 2025

Every person that we came across at the front desk spoke English and they were all super friendly and helpful. Location was great, quiet but train station was just around the corner. Supermarket a few minutes away. Lots of convenience stores nearby but also lots of options for meals. Having the washer & dryer there was really handy and it actually dried the clothes so could easily set and forget. Heat pumps in both bedrooms and living area so well suited for all seasons! For the size and location, it was well worth the price. Having two separate bedrooms that weren’t overly cramped was really rare to come across during my search so really glad we came across East Square. Perfect for our family of two adult and two young kids.

Stayed in April 2025

We could hear thumping footsteps in the apartment above. Price was on the expensive side (around $600 per night)

Super friendly staff showed us through the entire apartment so we knew what was what. Cute traditional style doors sectioned off the bedrooms. There are lots of towels in the bathroom. Comfy firm bed. Close to subway station.

Stayed in April 2025

The staff and room itself was amazing.

Stayed in April 2025

We love East Square. Every staff member was caring and friendly. Service was prompt. Location was perfect. Close to restaurants and supermarkets but not noisy. Close to subway station. Free coffees and teas and snacks. Filtered water in common area. Comfy beds and pillows.

Stayed in April 2025

It was great for our teenage kids. Very clean and the staff were friendly and helpful.

Stayed in March 2025

Room might be a little too small for 4 people, 3 people would be perfect.

Very nice, stylishly modern minimal. Location is great too. Very close to Morishita station where is a short train ride to Tokyo station, Ginza, half an hour to Harajuku, Shibuya, Shinjuku. Great experience especially if you are looking for a Tokyo local residential feel. The area is peace and quiet. We love it.

Stayed in March 2025

The only thing we noticed was slight mold / wood stains on the counter in the shower room by the sink. I imagine it's because it's just a very wet space there so unless you keep the fan running and doors open most of the time it could lead to that. Regardless everything else was spotless!

The room was exactly what we expected. We wanted to find a space with a common area and two separate sleeping spaces for 2 couples and it offered exactly that. There was an elevator to our floor and the check-in check out was seamless. Staff was exceptional in helping us and always greeted us with tips and questions to improve our stay. There were appliances if you chose to cook in your room. There's a washer in the space and very helpful English instructions. There's even additional sleeping tatami area. It's very close to a subway station that ran close to the major lines to tourist attractions. Because it was in a more suburban space compared to the city life it was relatively quiet all around. Very enjoyable stay!

Stayed in March 2025

Staff are all very friendly and helpful. The room is just like the photos, very calm Japanese interior style but modern. It's like having your own apartment in Tokyo - perfect for a family. The apartment is in a quieter part of Tokyo, which we actually loved! It was great visiting the hectic business of Shinjuku, Shibuya then retreating to the hotel in a chilled quiet local neighbourhood. There are still restaurants and convenience stores nearby but it's only busy with locals. It's also very conveniently close to Morishita station which is serviced by two train lines - one of which goes direct to Shinjuku which makes sightseeing easy and convenient.

Stayed in March 2025

Nothing

Clean, spacious and very helpful hosts

Stayed in February 2025

Felt extremely homely. In the middle of a bustling city we were allowed to recuperate and feel refreshed after some intense travelling. We felt very well looked after by our hosts, who were extremely accommodating towards our needs. An extremely pleasant stay, would not hesitate to stay here again

Stayed in February 2025

None

Friendly Staff. Clean. Quite. Modern. Near train station. Near convenience stores. Easy to find.

Stayed in February 2025

Great space for a family of 5, everyone had their own area and didn’t feel crowded. Even though it’s a bit out of the way from the main sights, it was around the corner from a metro line so getting around was very easy. There were a few nice places to eat nearby. Had dinner a couple of times at a small Korean restaurant. Highly recommend. The hotel apartment was clean and had everything you needed. There was a washing machine in the room which was helpful. The staff were very attentive and helped us organise our luggage to be transferred to our next hotel.

Stayed in January 2025