9.0

Reviews of Fairfield by Marriott Tochigi Nikko 3 stars

321-1421 Tochigi, Nikko, Tokorono 1541-3 , Japan

  • Raz

    Reviewed: 1 September 2025 · Stayed in September 2025

    Verified review

    The hotel is very roomy, beautifully designed, very clean and comfortable with a very hospitable staff

    Nothing that was not known before ( no breakfast or dinner available as there is no restaurant in place)

  • Sandra

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Ben

    Reviewed: 25 August 2025 · Stayed in June 2025

    Verified review

    The atmosphere was nice and relaxing

    Property response:

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko, and for taking the time to share your kind feedback. We are truly delighted to hear that you found the atmosphere nice and relaxing. Creating a calm and comfortable environment for our guests is one of our top priorities, and your words encourage us to continue providing a peaceful and pleasant stay experience. The Nikko area offers not only the well-known World Heritage sites but also many hidden local gems that provide unique cultural and natural experiences. We sincerely hope to welcome you back again in the near future for another relaxing stay. Thank you once again. Fairfield by Marriott Tochigi Nikko

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko, and for taking the time to share your kind feedback. We are truly delighted to hear that you found the atmosphere nice and relaxing. Creating a calm and comfortable env… Show more

    Fairfield by Marriott Tochigi Nikko
    30 August 2025
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  • Susana

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
  • Jorge

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    The spadeful room and the cleanliness of the place. All the surroundings are breathtaking, full or green areas, trees and water.

    There was no access to a shop nearby. The hotel had some snacks and drinks to choose from. The area can feel a bit isolated if you are looking for more of a lively area.

  • Edward

    Reviewed: 16 August 2025 · Stayed in July 2025

    Verified review

    The staff were excellent and very helpful. The hotel has a nice outside deck and view of Nikko and the mountains. It also has a common area where one can eat their own meals. The value for money was fantastic as well.

    If you rent a car the location is great. And we did. I could not imagine staying here without a motor vehicle.

    Property response:

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko, and for taking the time to share such kind and thoughtful feedback. We’re truly delighted to hear that you enjoyed your stay and found great value in your experience. Your compliments regarding our staff are especially appreciated, and we will be sure to share your kind words with the entire team. As you pointed out, access by car can greatly enhance the convenience of getting around the area, especially when exploring the many natural and historical sites Nikko has to offer. We’re glad you found the common area convenient for enjoying your own meals, and that the location worked well for you with a rental car. We hope to welcome you back again in the near future for another relaxing and comfortable stay. Fairfield by Marriott Tochigi Nikko

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko, and for taking the time to share such kind and thoughtful feedback. We’re truly delighted to hear that you enjoyed your stay and found great value in your experience. … Show more

    Fairfield by Marriott Tochigi Nikko
    30 August 2025
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  • Shlomit

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    beautifully room, modern, very nice. we have been traveled in 7 or 8 hotel in the last 2 weeks and this was by far the best the,staff was SO helpfull. we needed some help with the police and they went outside with us and helped us. for 35 minutes!

    the location is a bit far from the center so you either need a car or use their FREE shuttle the views from the hotel is amazing.. for me this location was an advantage,! but one needs to know it. I will definerely come back to this hotel.

    Property response:

    Thank you for your kind review and for choosing Fairfield by Marriott Tochigi Nikko during your travels. We’re truly honored to hear that our hotel was the highlight of your journey, and we’re especially pleased that our staff could assist you when needed. Your recognition of their support means a great deal to us. We're glad you enjoyed the room, the peaceful setting, and the beautiful views. As you mentioned, while our location is slightly away from the city center, many guests appreciate the tranquility it offers—along with our complimentary shuttle service for added convenience. It was a pleasure to host you, and we look forward to welcoming you back in the future. Fairfield by Marriott Tochigi Nikko

    Thank you for your kind review and for choosing Fairfield by Marriott Tochigi Nikko during your travels. We’re truly honored to hear that our hotel was the highlight of your journey, and we’re especially pleased that our staff could assist … Show more

    Fairfield by Marriott Tochigi Nikko
    22 August 2025
  • Claire

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review
  • Pascal

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review

    Solid and clean - all as described. We could stay here even tough we booked super last minute (23h the might we wanted to stay) We loved the local pickles and curry dishes in the hotel shop

    Property response:

    Thank you very much for choosing to stay with us at Fairfield by Marriott Tochigi Nikko. We’re delighted to hear that you found everything as described and enjoyed your stay. We’re also glad to know you loved the local pickles and curry dishes available in our hotel shop. We take pride in offering regional specialties that our guests can enjoy. We look forward to welcoming you again whenever your travels bring you back to Nikko. Fairfield by Marriott Tochigi Nikko

    Thank you very much for choosing to stay with us at Fairfield by Marriott Tochigi Nikko. We’re delighted to hear that you found everything as described and enjoyed your stay. We’re also glad to know you loved the local pickles and curry di… Show more

    Fairfield by Marriott Tochigi Nikko
    27 July 2025
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  • Daphne

    Reviewed: 17 July 2025 · Stayed in June 2025

    Verified review

    Lovely hotel! Clean, modern, loved the free miso soup. Beautifully designed hotel.

    Property response:

    Thank you for choosing to stay with us at Fairfield By Marriott Tochigi Nikko. Also, I would like to address thank you for you sharing about your valuable experience that from during you stay with us. It is always valuable opportunity to hear any guest’s feedback, particularly when it comes from those who matter the most important like you. Your feedback has been shared with all our team as our future endeavor to enhanced guest experience that we delivered. Once again, I appreciate you taking time to share your feedback. We hope to welcome you again in the near future. Fairfield by Marriott Tochigi Nikko

    Thank you for choosing to stay with us at Fairfield By Marriott Tochigi Nikko. Also, I would like to address thank you for you sharing about your valuable experience that from during you stay with us. It is always valuable opportunity to h… Show more

    Fairfield by Marriott Tochigi Nikko
    21 July 2025
  • T

    Reviewed: 17 July 2025 · Stayed in July 2025

    Verified review

    There is NO pick up service before 6pm. I think it entirely contradicts the check-in time 3pm.

    Property response:

    Thank you very much for your valuable feedback. We sincerely apologize for any inconvenience this may have caused. Please allow us to clarify that our shuttle service operates only during specific fixed hours, as there is no public bus service available during these times. Additionally, please note that the Fairfield by Marriott “Michi-no-Eki” project is founded on the concept of helping guests discover local attractions while contributing to the community. Our hotel primarily serves guests traveling by car, as it is located in an area rich in nature and sightseeing opportunities but with limited public transportation options. Your valuable comments have been shared with our internal team, and we will continue to explore ways to provide more information and assistance to guests who do not travel by car, helping them plan their trips more smoothly. We look forward to welcoming you again in the future and providing you with an even better stay. Fairfield by Marriott Tochigi Nikko

    Thank you very much for your valuable feedback. We sincerely apologize for any inconvenience this may have caused. Please allow us to clarify that our shuttle service operates only during specific fixed hours, as there is no public bus serv… Show more

    Fairfield by Marriott Tochigi Nikko
    21 July 2025
  • Claudia

    Reviewed: 13 July 2025 · Stayed in July 2025

    Verified review

    Modern, well designed place. Lobby is a very inviting area - nicely furnished, comfortable. Reception staff very helpful. Many convenient extras, e.g. little shop and laundry facility, generous supply of beverages (tea etc) in the lobby. Quiet. Very good value for money.

    Windows cannot be opened. Not central (however, only short driving distance).

    Property response:

    Thank you for choosing to stay with us at Fairfield by Marriott Tochigi Nikko. We sincerely appreciate you taking the time to share your valuable feedback regarding your recent stay. We’re happy to hear you enjoyed the modern design, comfortable lobby, and helpful reception staff. We’re also glad you found the extra amenities convenient and that you felt your stay was good value for money. We appreciate your comment about the windows and location. While the windows cannot be opened due to building design, we’ll do our best to keep the room environment comfortable. Although we are not in the city center, we’re glad the location was still convenient for you. Your feedback has been shared with our team to help improve our service. We hope to welcome you again soon. Fairfield by Marriott Tochigi Nikko Team

    Thank you for choosing to stay with us at Fairfield by Marriott Tochigi Nikko. We sincerely appreciate you taking the time to share your valuable feedback regarding your recent stay. We’re happy to hear you enjoyed the modern design, comfo… Show more

    Fairfield by Marriott Tochigi Nikko
    21 July 2025
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  • Anonymous

    Reviewed: 9 July 2025 · Stayed in July 2025

    Verified review
  • Vittoria

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review

    Awesome Rooms

    Staff should say more about the property

    Property response:

    Thank you very much for your valuable feedback and for staying with us at Fairfield by Marriott Tochigi Nikko. We are delighted to hear that you enjoyed our rooms and shared kitchen. Your kind words mean a lot to us. At the same time, we sincerely apologize if our staff did not meet your expectations in terms of support and service. We take your comment seriously and will use it to improve our training and guest service moving forward. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you again and provide you with an even better experience in the future.

    Thank you very much for your valuable feedback and for staying with us at Fairfield by Marriott Tochigi Nikko. We are delighted to hear that you enjoyed our rooms and shared kitchen. Your kind words mean a lot to us. At the same time, we si… Show more

    Fairfield by Marriott Tochigi Nikko
    9 July 2025
  • Vittoria

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review

    I liked all from the rooms to the shared kitchen

    Maybe the staff should be more helpful

    Property response:

    Thank you very much for your valuable feedback and for staying with us at Fairfield by Marriott Tochigi Nikko. We are delighted to hear that you enjoyed our rooms and shared kitchen. Your kind words mean a lot to us. At the same time, we sincerely apologize if our staff did not meet your expectations in terms of support and service. We take your comment seriously and will use it to improve our training and guest service moving forward. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you again and provide you with an even better experience in the future. Fairfield by Marriott Tochigi Nikko

    Thank you very much for your valuable feedback and for staying with us at Fairfield by Marriott Tochigi Nikko. We are delighted to hear that you enjoyed our rooms and shared kitchen. Your kind words mean a lot to us. At the same time, we s… Show more

    Fairfield by Marriott Tochigi Nikko
    9 July 2025
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  • Tiffany

    Reviewed: 8 July 2025 · Stayed in June 2025

    Verified review

    Comfortable beds and clean facilities. Very inviting

    Property response:

    Thank you for choosing to stay with us at Fairfield by Marriott Tochigi Nikko. I would also like to sincerely thank you for sharing your valuable experience during your stay with us. It is always a valuable opportunity to receive feedback from our guests, especially from those who matter most — like you. Your feedback has been shared with our entire team and will serve as encouragement in our ongoing efforts to enhance the guest experience we provide. Once again, we truly appreciate you taking the time to share your thoughts. We hope to welcome you back in the near future. Fairfield by Marriott Tochigi Nikko

    Thank you for choosing to stay with us at Fairfield by Marriott Tochigi Nikko. I would also like to sincerely thank you for sharing your valuable experience during your stay with us. It is always a valuable opportunity to receive feedback f… Show more

    Fairfield by Marriott Tochigi Nikko
    9 July 2025
  • Filippo

    Reviewed: 5 July 2025 · Stayed in July 2025

    Verified review
  • Kirsten

    Reviewed: 4 July 2025 · Stayed in July 2025

    Verified review

    Stunning! Every thing was so peaceful and beautiful.

    You do have to either drive or walk up a bit of a hill from town, but it really isn’t that far. Lovely forest walk on side roads to tue shrines area.

    Property response:

    Thank you for choosing to stay with us at Fairfield By Marriott Tochigi Nikko. Also, I would like to address thank you for you sharing about your valuable experience that from during you stay with us. It is always valuable opportunity to hear any guest’s feedback, particularly when it comes from those who matter the most important like you. Your feedback has been shared with all our team as our future endeavor to enhanced guest experience that we delivered. Once again, I appreciate you taking time to share your feedback. We hope to welcome you again in the near future. Fairfield by Marriott Tochigi Nikko

    Thank you for choosing to stay with us at Fairfield By Marriott Tochigi Nikko. Also, I would like to address thank you for you sharing about your valuable experience that from during you stay with us. It is always valuable opportunity to h… Show more

    Fairfield by Marriott Tochigi Nikko
    5 July 2025
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  • Paul

    Reviewed: 4 July 2025 · Stayed in June 2025

    Verified review

    Best beds I’ve ever slept in

    That I didn’t sttay longer

    Property response:

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko, and for your wonderful comment. It is always encouraging to hear any guest positive feedback, particularly when it comes from those who matter the most important, like you. Your feedback has been shared with all our team as a way to celebrate the great guest experienced, we delivered. Once again, I appreciate you taking time to share your feedback. We hope to welcome you again in the near future. Once again, thank you for taking the time to share your thoughts. We look forward to welcoming you back in the near future. Fairfield by Marriott Tochigi Nikko

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko, and for your wonderful comment. It is always encouraging to hear any guest positive feedback, particularly when it comes from those who matter the most important, like … Show more

    Fairfield by Marriott Tochigi Nikko
    4 July 2025
  • Nick

    Reviewed: 3 July 2025 · Stayed in June 2025

    Verified review

    Fantastic location, great rooms and very affordable. Special compliments for the staff, who were very friendly and helpful

    There was nothing that would make our stay better.

    Property response:

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko, and for your wonderful review. We are absolutely delighted to hear that your stay was “just perfect” and that you enjoyed our fantastic location, comfortable rooms, and the value we strive to provide. Your kind words about our staff being friendly and helpful truly mean a lot to us — we’ll be sure to share your compliments with the entire team. It is especially encouraging to know that there was nothing more you could have asked for during your stay. Feedback like yours is the greatest reward we could receive. We hope to have the pleasure of welcoming you back again on your next visit to the Nikko area. Fairfield by Marriott Tochigi Nikko

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko, and for your wonderful review. We are absolutely delighted to hear that your stay was “just perfect” and that you enjoyed our fantastic location, comfortable rooms, and… Show more

    Fairfield by Marriott Tochigi Nikko
    4 July 2025
  • Grace

    Reviewed: 3 July 2025 · Stayed in June 2025

    Verified review

    New, clean, quiet, comfortable

    If there is hot bath would be perfect

    Property response:

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko and for your thoughtful review. We are honored to be described as "a gem" in the Nikko area, and we’re very pleased to hear that you found our hotel new, clean, quiet, and comfortable. Your kind words mean a great deal to our entire team. We also appreciate your comment regarding the hot bath. We understand how relaxing a hot bath can be, especially in a region like Nikko. In our hotels operated under the Fairfield by Marriott Michi-no-Eki Project, instead of installing bathtubs in guest rooms or offering public onsen facilities on-site, our concept is to support the local community by encouraging our guests to discover the charm of nearby local onsen and bathhouses. We believe this not only provides a more authentic regional experience but also contributes to the vitality of the surrounding area. We truly appreciate your understanding and your valuable feedback. We hope to have the opportunity to welcome you back again on your next visit to the beautiful Nikko area. Fairfield by Marriott Tochigi Nikko

    Thank you very much for staying at Fairfield by Marriott Tochigi Nikko and for your thoughtful review. We are honored to be described as "a gem" in the Nikko area, and we’re very pleased to hear that you found our hotel new, clean… Show more

    Fairfield by Marriott Tochigi Nikko
    4 July 2025
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  • Poonsuk

    Reviewed: 2 July 2025 · Stayed in June 2025

    Verified review

    Comfortable bed, room is good and corner to provide Miso soup

    It would be great if you have a choice for breakfast ( coz I didn’t book in advance)

    Property response:

    Thank you very much for choosing to stay at Fairfield by Marriott Tochigi Nikko, and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed the comfortable bed, the room, and our complimentary miso soup corner in the lobby. It is always rewarding to know that our guests have had a pleasant and relaxing stay. Regarding your comment about breakfast, we sincerely apologize for any inconvenience caused. At our hotel, breakfast is available through a pre-order system, which must be arranged at least four days in advance. We understand this may not have been clearly communicated, and we appreciate your suggestion. We will strive to ensure that this information is shared more effectively with future guests. We truly hope to have the pleasure of welcoming you back on your next visit to the Nikko area, and we will do our best to make your stay even more comfortable and enjoyable. Fairfield by Marriott Tochigi Nikko

    Thank you very much for choosing to stay at Fairfield by Marriott Tochigi Nikko, and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed the comfortable bed, the room, and our complimentary miso so… Show more

    Fairfield by Marriott Tochigi Nikko
    4 July 2025
  • Vitaly

    Reviewed: 2 July 2025 · Stayed in July 2025

    Verified review
  • Oğuzhan

    Reviewed: 29 June 2025 · Stayed in June 2025

    Verified review
  • See the hotel
  • Romas

    Reviewed: 26 June 2025 · Stayed in June 2025

    Verified review
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