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Location and design

Stayed in July 2025

Everything was great and probably better than expected. If I was to say anything then maybe the toilet was a tricky experience. You have to remember this is a small apartment room in the centre of Tokyo for a great price. The toilet is in a small bathroom space and you cannot adjust your legs when sitting as the wall is so close on one side. That's all..I could live with it.

Location is excellent Your only 1 or a few stops away from from some of the main tourist spots in Tokyo. I chose here incase I missed the last train, it was possible to walk back to the hotel as taxis can be expensive. Staff were very kind & hospitable . Japanese are super friendly and tried their best to speak in English. A lot of the important information/signs were already translated into English for your convenience. The comfort of the bed was great. A nice feather duvet and soft pillows. Air-conditioning was a life saver in the Tokyo heat. I was a solo traveller so the double room was big enough for me. It may be different with 2 in the room.

Stayed in July 2025

Nice location to walk around. Pretty quiet to be around.

Stayed in June 2025

Everything a bit tired looking. Not near station.

Decent budget stay. Bus to ebisu station. Laundry. Good value.

Stayed in May 2025

The friendliness of the staff and after arriving in the rain, they helped us get into the room before the check-in time. We are also grateful for the offer of an umbrella.

Stayed in May 2025

We would have liked an extra chair in the room, as there was only one chair, but we realise the space is limited.

Great location, as it is in a quiet area. Two train stations (Hiro-o Station and Shirokane-Takanawa Station) are walking distance away. There are bus stops very close by and bus 87 drops you off right next to Shibuya Station. The little kitchen was very handy and we used it a lot.

Stayed in May 2025

Far away from the Metro station, and you get charged for cleaning the room

Spacious room in comparison with other hotels in Tokyo. Comfortable staying in the room

Stayed in May 2025

Using the staircase

The neatness of the room

Stayed in May 2025

No issues.

The twin room is what we booked and is a good size. It has table and chairs, microwave, small fridge, hot plate, utensils and hairdryer. There is washing machine and dryer room. Excellent quiet area to stay but accessible for sightseeing. Not luxury but good clean, value for money accommodation with friendly staff.

Stayed in May 2025

bathroom was a bit of a tight squeeze (had to sit kind of sideways on the toilet for the door to close lol), not directly in the city so lots of bus-taking (but never had an issue with that), no elevator/escalator

super great value for the price!!! spacious private room with private bathroom, comfortable and met all our needs! really enjoyed our stay.

Stayed in May 2025

Small kitchen area, we dropped quite a few things because there was no room. Very small issue through.

Gave us absolutely everything you would ever need.

Stayed in May 2025

It has no elevator

The bed was very comfortable, the room has a fridge and microwave, the bathroom was clean and the staff was kind and helpful

Stayed in April 2025

Breakfast is modest but tasty

Stayed in March 2025

No plates, bowls and spatula provided in the room.

The stay was great! The location is along Bus Line 87 and about 14 minutes from Hiro-o Station (Hibiya Line). Supermarkets like Lawson and Aeon, as well as convenience stores, cafes, and laundry services, are nearby. The hotel also has in-house laundry facilities. All staff were friendly, and the room was equipped with basic kitchen amenities. Overall, we are very satisfied with our stay and would definitely come back again.

Stayed in April 2025

The bed was a bit small for two people that we could barely move. There was also no elevator.

The price and the location accessible to the city center are unmatched, which was awesome for our five day stay. The room was clean, and there was a coin washer and dryer downstairs.

Stayed in April 2025

location is a bit far from the nearest train station but there's a nearby bus stop that can take you to any of the following: ebisu station, shibuya station, shirokane takanawa station, and tamachi station also, there were no elevators so we had to carry our luggages (but the staff was nice enough to consider our request for a lower floor)

it was affordable without sacrificing our basic needs in a hotel. we had our two large suitcases spread wide on the floor during the whole stay. that's how spacious it was!

Stayed in April 2025

Room is a bit small.

Nice room with everything you need, even a small kitchen. The location is ok, it's not in the center but it is in a quiet neighborhood with plenty of public transport.

Stayed in March 2025

Small room but fairly normal for Tokyo and 12-25 minute from a train station so bare in mind

Clean, good quiet location, very good value for money comparison to the bigger hotels closer to the city

Stayed in March 2025

The bed was slightly small for two people to fit comfortably. My boyfriend says he slept well, while I felt a bit too crammed. Overall it was not too bad. We knew about this issue before our stay, as it was mentioned on the website when we booked the room (about a week before our stay): there weren't many options available, so we had to find a compromise between cost and room/bed size.

My boyfriend and I spent two nights at Flexstay Inn. Our room was small but equipped with everything we needed: a small kitchen, fridge, microwave oven, private bathroom and air conditioning. We could easily get to Shibuya from the hotel by taking the bus 8 7 from a nearby bus stop. The front desk staff is very polite and, at our request, they stored our luggage for a few hours after we checked out.

Stayed in March 2025

A little cosy for the two of us, but pretty normal for Japan. Note: the rooms are described as all being smoking rooms, however when we enquired, the staff said they would endeavour for the room to be as fresh as possible. We smelled no smoke at all on our arrival or within the corridors.

Clean, quiet, easy to access after hours. Great staff; good communication. Nice neighbourhood, convenient to transport (bus just outside, running frequently; reasonably close to Hiro-o & Ebisu stations). Great washing machines and dryers onsite! Little induction cooker and microwave were handy. Great value compared to others at the time we were looking.

Stayed in March 2025

- Close to a 24/7 convenience store - Good bus connections to major station such as Shibuya and even walkable distance to Hiro-o station when getting back late. - Great value for the money

Stayed in January 2025

The room are very well equipped. And clean.

Stayed in February 2025

Location: FLEXSTAY INN Shirogane is situated in the Minato district of Tokyo, offering convenient access to key areas. It is about a 920-meter walk to Shirokane-Takanawa Station and 1.2 kilometers from Hiroo Station, making it easy to explore the city. The hotel is also near major attractions like Tokyo Tower and Roppongi Hills. Rooms: The rooms are clean and spacious, equipped with essential amenities such as high-speed internet, a small kitchenette, and bathroom essentials. Additionally, the hotel provides a laundry area, which is especially convenient for long-term stays. Services & Amenities: The hotel offers daily cleaning services, vending machines, and luggage storage. The staff is known for being friendly and helpful. However, note that there is no parking available, and pets are not allowed. Guest Reviews: Many guests appreciate the value for money, highlighting the cleanliness, good location, and helpful staff. While the hotel provides good basic accommodations, it may not be the best choice for travelers looking for luxury facilities. Conclusion: FLEXSTAY INN Shirogane is a budget-friendly accommodation in Tokyo with comfortable rooms and a convenient location. While it lacks parking and pet-friendly options, it is a great choice for travelers looking for a clean and affordable stay in the city.

Stayed in February 2025

The stairs and corridors always smelled a bit of cigarettes - but the room didn't, so it wasn't too bad. The room was on the third floor with no lift (which was mentioned during the booking process, so not a surprise), but the stairs were well lit and wide enough to easily carry up luggage. The room has a double bed but it's pretty narrow - probably ok if you're with a partner, but I was with a friend and we didn't fancy cuddling so we alternated sleeping on the floor! They gave us an extra blanket free of charge on request so we were always warm.

The room was very clean and well equipped, with soap, shampoo, conditioner, face and bath towels, robe, hairdryer, air conditioning (cooling and heating) etc. They let me check in early at about midday with no extra charge which was a nice surprise. The location is very good, with a bus stop and conbini at about 2 minutes walk (if that). The 87 bus takes you to a number of train stations, including Ebisu and Shibuya. The closest train station is Hiro-o at about 15 minutes walk, if you don't fancy getting the bus. The staff is very nice and polite, one of them speaks English very well so there was no issue with communication. The hotel rules are well explained in a paper sheet given at check-in, everything is very clear. The bathroom is tiny, but has everything you need and the shower has a nice pressure and it's very warm.

Stayed in January 2025