Maybe it was just our room, but there is a dangerous step down of almost a foot from the bathroom to the main floor. At the very least the edge of the step should be clearly marked with a yellow hi vis line. The price seemed high given that breakfast was not included.

The facilities look modern and attractive.

Stayed in August 2025

-Location -Spacious bathroom

Stayed in August 2025

There was not enough table space to place things. But not a big deal.

Convenient location. Washers on ground floor. Nice breakfast provided daily. Good staff who made up the rooms daily.

Stayed in August 2025

Everything was as advertised. Clean and modern. Within walking distance of Sannomiya station, there's also a bus stop right in front of the hotel from where busses take you to the station (just one stop) every couple minutes, which has been comfortable in the summer heat.

Stayed in August 2025

The bathroom is little bit too small

Staff are friendly

Stayed in June 2025

Hot water pressure was low

Clean and very comfortable with helpful staff

Stayed in May 2025

There is almost nothing in terms of amenities at the hotel. It’s a classic Japanese business hotel for short stays.

Good value, 10 mins walk from Sannomiya station. Clean and basic room with very comfortable bed.

Stayed in May 2025

Very small (even by Japan standards) and a little dated. Very much reminded me of the APA chain which is a little disappointing considering the Sheraton is meant to be an international premium chain.

Clean, decent location (although if walking with luggage from Shin-Kobe or Sannomiya, a little hilly with the bus being the only public transport). Right next to a 24 hr coin laundry (hotel washer/driers were not good and seem to be the same at most Japanese hotels).

Stayed in May 2025

Room is too small.

I liked the way staff members acted to help out clients.

Stayed in May 2025

Rooms are quite small and dated, the hallways are overheated and stuffy when catching the elevator.

The location was rather central, very comfortable bed, the price was good, room was clean and staff were lovely.

Stayed in May 2025

This is only a tiny nitpick, and not really something to improve upon, but only to note, I was pleased that the shower head was so tall (shower heads in Japan are often just a little too short for taller people), but the angle of the fixture plus the water pressure meant the stream of water was in the outer edges of the tub, which could be slightly annoying to try to configure yourself within the tub space while showering. Just something to note.

The location was great! It was only about a 10 minute walk from Sannomiya Station, even with luggage, and another 10 minute walk from the Ropeway attraction. There are numerous delicious restaurants in walking distance, and plenty of convenience stores in case you forgot anything not covered by the amenities bar provided by the hotel.

Stayed in May 2025

The breakfast. They could do better by organizing buffet style.

The location was so convenient. Also the staff was very kind and helpful.

Stayed in April 2025

The room has everything needed, but is really small. With luggage walking to Hanshi station can take 15min.

Location was good. If you are planning to go to Beit Chabad, the place is a 15-17 min walk, quite ok. The place is not suitable though tif you strictly keep Shabat, as entering in the front doors and the room door requires a card and the staff is not aware when you ask for a manual help. (you would need to ask the staff to open for you)

Stayed in May 2025

Rooms facing the street may be a bit noisy in the morning even with the window closed.

A clean and cozy place within walking distance from the train station. The mountain hiking trails start and some viewpoints are also close, so the location may be suitable for both business and leisure travel. The room is quite compact, but clean and the bed is comfy with a selection of pillows.

Stayed in February 2025

Great accommodation that lives up to the title of Sheraton. Absolutely no complaint at all. The major downside is of course the distance from the stations. If you are willing to (and able to) walk a bit, it is a very good choice.

Stayed in March 2025

There was no closet in the room, just a hook on the wall. I don't like WiFi that is not password protected.

The room was clean and the staff were very polite and professional.

Stayed in March 2025

a little bit far from the station

clean and the room size is ok

Stayed in March 2025

The breakfast option is attached to the restaurant beside the hotel. Rather than ordering anything off the menu, the restaurant has 4 set meals guests can pick from using their hotel vouchers. The meals are fine, but I wish the regular menu was an option.

The staff at the front desk were really friendly and helpful when I checked in, and again when I needed luggage storage after checking out.

Stayed in March 2025

Brekky at attached cafe was ok, pleasant Japanese Set A option, but got a bit boring after 3 days, when you really do not want an option with sausage and eggs.

Really liked the location between Sannomiya and Shin Kobe stations, also close to the Kitano district and some great local eateries in the streets across the road

Stayed in February 2025

The multi-option charger.

Stayed in February 2025

Not much to dislike.

Lovely hotel with lovely staff. Rooms are a decent size for the price and the bathrooms are well equipped. There's a laundromat right next door.

Stayed in January 2025

The location couldn't be more perfect. Walking distance from Shinkansen Shin-Okubo Station. Good price and you get all toiletries you need for a comfortable stay. All the staff are super accommodating and kind. Thanks to this hotel, my stay was worry-free!

Stayed in January 2025

why can’t someone design air con to be simple? Spent all night too hot.

Nice standard property as expected for an overnight stay.

Stayed in January 2025

I could check in very late, as I had to change my plans (booked in another hotel first).

Stayed in August 2024