Staff were absolutely fantastic. Location by the water was amazing and while it wasn’t near main Kawaguchiko area, the free shuttle bus was super easy. Property itself was stunning and we had lots of opportunity to see Mt Fuji. The gardens were spectacular. The on site restaurants (dinner and breakfast) were magnificent. The boutique shop on site had everything wanted. We thoroughly enjoyed feeding the coy fish with the food available at reception.

Stayed in August 2025

The choose at the restaurant could be better (evening)

Great view on Mt. Fuji, , great onsen (even teenagers were happy), good breakfast

Stayed in August 2025

Nothing.

Location, the buffet breakfast, laundry and the onsen

Stayed in August 2025

Nothing

Size of room, views, free punctual shuttle bus (and lovely driver) to bus station, use of on site Onsen.

Stayed in August 2025

Situated in a forested area right next to the shore of lake Kawaguchi, the hotel features very spacious rooms with great views of the surrounding nature. Top floor has an observation area featuring direct unobstructed views of Mt.Fuji, weather permitting. Great breakfast in the morning, while the hotel's restaurant offered excellent dinner options in the evening - I particularly liked the Japanese style menus made up of nine dishes. Shuttle bus every hour to Kawaguchiko station, making it easy to catch the bus to Subaru 5th station where the climb up Fuji begins. Staff was very friendly, helpful, and overall very professional.

Stayed in July 2025

Amazing location Great room Friendly staff Perfect breakfast buffet Definitely recommended.

Stayed in August 2025

Wonderful breakfast. I liked the western food, wife liked the Japanese food. Hotel shuttle was very convenient. Loved it!

Stayed in July 2025

Our traditional room faced Mt Fuji. It was clean, quiet and serene. Yukatas, slippers and toiletries were perfect. In room tea & coffee was enjoyed while enjoying the view from our room and the breakfast plentiful and delicious. Even found the little shop in the lobby to be very good. The amazing onsen made it complete. Wonderful stay!

Stayed in July 2025

Beautiful grounds and well maintained Very friendly staff and helpful

Stayed in August 2025

Moderate Japanese-Style Room was great.

Stayed in August 2025

Breakfast choices are good. Chosen garden view room which was fine. Can still see Mt Fuji at breakfast place.

Stayed in July 2025

Nothing—it’s great!

This hotel is such a gem! The view, gardens, onsite onsen, and breakfast buffet are all fabulous. My kids are still talking about the breakfast buffet. Just be aware that this is not a new, flashy decor hotel. It felt a bit like stepping back into a very quiet time, which we loved about it. My kids also really loved staying in a Japanese family suite (on tatami mats), but realize that might not be the case for every family if you are used to Western style hotels.

Stayed in July 2025

No bar to sit down, relax, and have a drink - only a couple of vending machines in the basement.

Spacious room, comfortable bed, clean. Friendly staff. Very nice onsen for relaxing after a day of traveling and walking. Beautiful garden. Good breakfast. Nice view of Mt Fuji from the observation rooms. Free shuttle bus from and to the train station.

Stayed in July 2025

Nothing - it was exactly what we were hoping for

Fantastic location, great atmosphere and totally peaceful

Stayed in August 2025

Amazing view of Mount Fuji. You should definitely pay the upgrade for the room facing it, it’s worth every penny!

Stayed in July 2025

It’s Japan and it’s 2025, still some transactions like paying for Yamato luggage transfer has to be cash. The money exchange machine was broken, and hotel staff did 0 effort to help.

Fantastic location, we were very lucky to get the straight clean view of Fuji mountain from our balcony, and it was on 5th floor (top floor) too

Stayed in June 2025

The hotel needs a renovation: building, carpeting, etc.

Loved the onsen (especially the outdoor one), the location (by Lake Kawaguchi), the garden, and our traditional Japanese room.

Stayed in July 2025

Nothing

Beautiful hotel with an amazing view from any angle. We loved the open-air onsen. Staff were fab. Would absolutely stay again.

Stayed in July 2025

Nothing

Spacious, lots of gorgeous & well maintained greenery plus its very clean, bus shuttle to main train station, generous & delicious buffet breakfast! Views of Mt Fuji was amazing from our room.

Stayed in July 2025

Local restaurants closed or cash only

On a clear day, views of mt Fuji unsurpassed. Great breakfast.

Stayed in July 2025

Location, food, rooms

Stayed in June 2025

It’s very pricey and if there were better options for onsen around Lake Kawaguchiko for a one night stay, it may be better to take that instead. There’s additional prices you pay at check out.

It’s beautiful ; you can see Fuji once you open your windows. The onsen was the main reason I chose this hotel and it did not disappoint.

Stayed in June 2025

Price and value received. It was really pricey

View was stunning if you get good weather and a room with mt Fuji view

Stayed in July 2025

Location by lake Kawaguchi and observation room made viewing Mt Fuji a memorable experience. Hotel was on lake shore surrounded by greenery. Very peaceful and relaxing. Also rental bikes made it easy to get around.

Stayed in July 2025