I liked it all. It was unusual though to not have a person check us in in person.

Really liked the location and facilities were nicely designed and comfortable.

Stayed in August 2025

lack of luggage holding and no laundry service. We did not like how the AC unit was blowing air directly above us as we slept.

We like the easy entry and nice smell of the hotel. The rooftop access is great. Staff were fantastic and friendly. The bed was tall so we were able to tuck our luggage underneath. Room was spacious and love the variety of warm lights.

Stayed in May 2025

Not much, just that the room was smaller than appeared in photos and was a bit difficult with a large suitcase and stroller.

Great location, right on the main strip and about 5 minutes from both the shrine and shopping street. Very clean and comfy with good personal amenities. Nice and quiet room, well insulated from outside noise. Ability to watch Netflix on the TV.

Stayed in March 2025

It was a small for 3 people. We only stay 2 night and for more it would have been a problem…

Clean, good design, basics provided, well located.

Stayed in December 2024

Clean n modern look

Stayed in November 2024

The zero staff design would have been fine but I found the checkin process difficult because the touch pad didn’t work very well

Great location, beautiful and spacious room

Stayed in October 2024

Hotel informed that luggage deposit is not available as there is no staff around - this is true, but hotel could have added that there are lockers available on the upper floors so that we could have stored our luggages there while waiting to check in.

Clean, comfortable and spacious. Located close enough to Komachi-dori street, but far away enough to avoid the noise. There is a bus stop is right outside the hotel entrance where we could take a bus to Hokokuji bamboo temple.

Stayed in August 2024

…the cost of the clean ‘design’ look is some loss of functionality or comfort eg sitting on floor (although to be fair this is Japanese style)

The rooms have clean design and look great

Stayed in October 2023

the room is of a good size and it’s not too far from Kamakura Station

Stayed in June 2023

very nice hotel, I'll come again, thank you.

Stayed in May 2023

We don't want to decrease the "points" for it much, but it was really dusty in the room. Next to the futons in the corners next to our pillows, on top of the little shelf behind the sleeping spot, around the TV and on all cupboards and when we tried to open the window a cloud of dust fell on us, from the curtains/window bench. It should really be cleaned better, wet, not just quickly but properly. Then it would be a really perfect place. This time we took care ourselves where needed, hoping that it will improve in the future. We never met or talked to any staff, so we cannot rate that.

Nice and functional interior with everything one needs - we really liked the style and the simplicity. Perfect location to explore Kamakura, famous elements of the city are nearby and you can walk everywhere (to restaurants, shopping street, shrines, conbinis etc) Overall we would come again as it is a really cool place to stay some nights. Thanks!

Stayed in December 2022

Nothing, really good value for money honestly. Perhaps the futon beds aren't for everyone? I found them comfortable personally. Also, the check in is with someone over intercom (possibly overseas; their japanese had a foreign accent) which isn't a real issue, but I guess puts some people off.

The room design was excellent. The bathroom in particular was great, it had lots of soaps and toothbrushes etc. The yukata were a nice touch! There's also a storage room which we didn't need, but was a welcome feature.

Stayed in December 2022

You have to be comfortable to do check in on your own. There are no service staff there. And they only provide one key.

The room is spacious and comes with a small kitchenette that we can wash the children's bottles and utensils. Very clean and comfy. The hotel actually sits on an old site that i think is more than 800 years. Also located very near the shopping street and Kaguraden Temple.

Stayed in June 2025

A little cosy

Good location, clean and tidy

Stayed in May 2025

Bigger signage would be easier to find. But it is located at a good spot near the old street of Kamakura, easy to asses to food.

Clean and nice. Check in was easy

Stayed in November 2024

The bathroom smells really bad!!!!!

Convenient check-in method

Stayed in September 2024

1. The broken shower with no refunds and just complimentary icecream 2. unreasonable price 3. bad living experience 😡 4. bad customer service 😡 5. won’t comeback again! 6. The self check in counter is outside the hotel, and it’s scorching hot at this moment 😡😡😡😡

No

Stayed in August 2024

A little bit pricey for a solo traveler, but the room was likely intended for two people. Arrived around the same time as two other guests. Check in process was through a single remote system. So had to wait for everyone in front of me to check in first, so took some time.

Extremely close to the shrine, so a slight walk from the station. Clean. Pretty convenient. Adjacent to the shopping street. Beautiful town. No real complaints.

Stayed in June 2024

Bed was not comfortable

Easy to find and the instructions received through the booking.com app were easily to follow.

Stayed in May 2024

Nothing

Great location about 15min walk from kamakura station, Road hotel is on is adjacent to Komachi-dori Street (the main strip). Room was nice and you get yakuta to wear plus a free drink in the hotel cafe downstairs.

Stayed in January 2024

Check in by IT and phone as there is no staff except cleaners here. This may save them some money but it takes ages and is unwelcoming. The room is small even by Japanese standards. The window is small, looks onto a neighbouring building and is 3 metres off the ground. It's a bit like being in a prison cell.

Clean. Comfy beds. Nice decor.

Stayed in October 2023

There is no way to chat with a human or non human chatbot to resolve questions on-site other than during checkin.

None

Stayed in July 2023

Location

The interior

Stayed in July 2023

the bed is the smallest size possible to qualify as double bed. I was with my child and it was certainly too small. The mattress is old, you could feel the metal spirals on your back. There is no staff at the hotel, so you are greeted by an iPad where it takes ages to fill in your details. If there are other people checking in get ready for a looong queue. The place does not have place to storage luggage. it’s not a bad place but it is definitely over priced for what it is. You are better off staying elsewhere or in Tokyo and doing a day trip to Kamakura.

it’s clean and well located.

Stayed in March 2023