Reviews of GEN HOTEL KAMAKURA
248-0005 Kanagawa, Kamakura, 1−8−36 Yukinoshita , Japan
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReally liked the location and facilities were nicely designed and comfortable.
I liked it all. It was unusual though to not have a person check us in in person.
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewThe room is spacious and comes with a small kitchenette that we can wash the children's bottles and utensils. Very clean and comfy. The hotel actually sits on an old site that i think is more than 800 years. Also located very near the shopping street and Kaguraden Temple.
You have to be comfortable to do check in on your own. There are no service staff there. And they only provide one key.
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewWe like the easy entry and nice smell of the hotel. The rooftop access is great. Staff were fantastic and friendly. The bed was tall so we were able to tuck our luggage underneath. Room was spacious and love the variety of warm lights.
lack of luggage holding and no laundry service. We did not like how the AC unit was blowing air directly above us as we slept.
Thank you very much for staying at our hotel this time. We are very pleased to hear that you were satisfied with many aspects of your stay, including the accessibility of the hotel, the fragrance, the view from the rooftop, the staff's response, the size of the room, and the lighting. On the other hand, we sincerely apologize for any inconvenience caused by the lack of luggage storage and laundry services, as well as the air conditioning airflow. We will take your feedback into account and strive to improve our services so that our guests can enjoy a more comfortable stay. We would be delighted if you choose our hotel again during your next visit to Kamakura.
Thank you very much for staying at our hotel this time. We are very pleased to hear that you were satisfied with many aspects of your stay, including the accessibility of the hotel, the fragrance, the view from the rooftop, the staff's… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewGood location, clean and tidy
A little cosy
Thank you very much for staying at our hotel this time. We are glad to hear that you enjoyed your stay. We are also very pleased that you complimented our location, cleanliness, and comfort. We sincerely look forward to your next visit.
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewGreat location, right on the main strip and about 5 minutes from both the shrine and shopping street. Very clean and comfy with good personal amenities. Nice and quiet room, well insulated from outside noise. Ability to watch Netflix on the TV.
Not much, just that the room was smaller than appeared in photos and was a bit difficult with a large suitcase and stroller.
Thank you very much for staying at our hotel. We are delighted to hear that you were satisfied with the location, room cleanliness, and amenities. We're also glad you were able to enjoy Netflix. Regarding the room size, thank you for your feedback that it felt smaller than in the photos. We sincerely apologize for any inconvenience caused by the difficulty in maneuvering with a stroller and suitcase. We will use your comments to improve our services. We sincerely hope you will stay with us again.
Thank you very much for staying at our hotel. We are delighted to hear that you were satisfied with the location, room cleanliness, and amenities. We're also glad you were able to enjoy Netflix. Regarding the room size, thank you for … Show more
Reviewed: 6 February 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewClean, good design, basics provided, well located.
It was a small for 3 people. We only stay 2 night and for more it would have been a problem…
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 3 November 2024 · Stayed in November 2024
Verified reviewClean n modern look
Thank you very much for using our hotel. We are very pleased to hear that you enjoyed the cleanliness and modern design. We sincerely look forward to your next visit.
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewClean and nice. Check in was easy
Bigger signage would be easier to find. But it is located at a good spot near the old street of Kamakura, easy to asses to food.
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewGreat location, beautiful and spacious room
The zero staff design would have been fine but I found the checkin process difficult because the touch pad didn’t work very well
Reviewed: 3 October 2024 · Stayed in September 2024
Verified reviewConvenient check-in method
The bathroom smells really bad!!!!!
Thank you very much for using our hotel. We are very pleased to hear that you were satisfied with the check-in process. However, we sincerely apologize for the unpleasant experience regarding the smell in the bathroom. We will take your feedback into consideration for future improvements. Thank you for your valuable comments. We look forward to your next visit.
Thank you very much for using our hotel. We are very pleased to hear that you were satisfied with the check-in process. However, we sincerely apologize for the unpleasant experience regarding the smell in the bathroom. We will take your fee… Show more
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewClean, comfortable and spacious. Located close enough to Komachi-dori street, but far away enough to avoid the noise. There is a bus stop is right outside the hotel entrance where we could take a bus to Hokokuji bamboo temple.
Hotel informed that luggage deposit is not available as there is no staff around - this is true, but hotel could have added that there are lockers available on the upper floors so that we could have stored our luggages there while waiting to check in.
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewNo
1. The broken shower with no refunds and just complimentary icecream 2. unreasonable price 3. bad living experience 😡 4. bad customer service 😡 5. won’t comeback again! 6. The self check in counter is outside the hotel, and it’s scorching hot at this moment 😡😡😡😡
Thank you very much for staying at the Gen Hotel Kamakura. We sincerely apologize for the unpleasant experience you had during your stay. We would also like to apologize again for not being able to provide you with a satisfactory service. We will use your comments and requests to improve our services in the future. Thank you very much for your cooperation.
Thank you very much for staying at the Gen Hotel Kamakura. We sincerely apologize for the unpleasant experience you had during your stay. We would also like to apologize again for not being able to provide you with a satisfactory service. … Show more
Reviewed: 7 August 2024 · Stayed in July 2024
Verified review