Nichts

Everything was perfect! - Location could not have been better. Right in the middle of the city at the River, but in in a quiet area that feels like a small village. Very convenient for day trips as it is only a 10-15 minute walk from Kyoto station - Design of the hotel and room was absolutely stunning and stylish - Food was good and service as well - Stuff was very kind, friendly and helpful - also with excellent restaurant recommendations

Stayed in August 2025

A little removed from restaurants etc

Beautiful design, all the comforts, great staff.

Stayed in August 2025

The Japanese breakfast was delicious.

Stayed in August 2025

wash basin too close to the bed in my room tv too small

contemporary, thoughtful design very polite, friendly staff great service

Stayed in July 2025

Everything...kindness, recommendations & proactiveness of staff...location - close to Central station & metro stations giving easy access to all our activities in and beyond Kyoto...great, quiet neighborhood by the Kamo river, with great tips on cozy neighborhood cafes/jazz bars/shops to visit, relax and enjoy...Very unique hotel design (across rooms, lobby, garden, skyroof forest...), blending tradition with modernity and practicality - really elevates the experience! And great breakfast as well as overall menu (specially wagyu meat sandwich!)...

Stayed in June 2025

Beautiful property. The rooms are so comfortable, you don’t want to leave.

Stayed in June 2025

Loved everything!

Beautifully designed and reimagined original machiya house in residential neighborhood by the river. The rooms were large and comfortable, with traditional tatami mats, ofuro tub, and very comfortable beds. River views are beautiful and the roof deck bar is a treat. The best part of the stay was the staff, from the super attentive GM and all other attendants, we felt less like tourists and more like visitors to a great city.

Stayed in June 2025

Exceptional hotel in Kyoto with wonderful staff, lovely design and well setup rooms with a nice mix of modern and traditional. The rooftop terrace is an amazing spot with stunning views. The location was also great - in a quiet area but close to a subway station

Stayed in May 2025

nothing, everthing was so perfect

staff very professional, breakfast was amazinf and the hotel offered to the guests a free welcome drink! we loved it

Stayed in May 2025

Great Design & great people, fantastic friendly!

Stayed in May 2025

The only thing I was unhappy about in this hotel was staying for just one night. I wish I could have stayed longer to fully enjoy it because everything was flawless.

First of all, the design of the hotel was outstanding. It felt like a dream. The staff were incredibly warm, friendly, and helpful, yet very professional. We absolutely loved our room. The bathroom and bed were extremely comfortable. The view from our room was breathtaking.

Stayed in May 2025

The design and architecture was lovely. Boutique hotel located within a quiet neighborhood

Stayed in May 2025

Really nice and luxury boutique hotel, with bountiful roof garden and really nice rooms

Stayed in April 2025

Beautiful hotel, lovely staff, prime location, and overall just a perfect stay. We can’t wait to come back!

Stayed in April 2025

Excellent

Stayed in March 2025

Noise! The hotel miss isolation. I needed to ask them to be more careful with noise around 5am. Very easy to hear noises outside the room

I love the staff, so helpful! The hotel is clean and beautiful

Stayed in January 2025

Immediate Neighborhood is peaceful, but lacks a wide variety of dining and outing options as in other parts of kyoto

The staff was extra attentive, professional, and helpful upon arrival and then after. They also provided space and were not intrusive when we wanted more privacy. Would return!

Stayed in February 2025

Pillows awful. Lack of recycling, green options. No gym/fitness or wellness facilities.

Convenient location, lovely helpful staff, beautiful property including rooms and rooftop bar. Amazing service - Eri, Shin & Saya in particular

Stayed in February 2025

Nothing.

Beautiful boutique hotel with amazing river views and luxurious. The staff were outstanding and spoke very good English. We had both the Japanese and Western set breakfast, order room service for our first evening there, the food was exceptionally good. The hotel is located on the quieter side of Kyoto but close to transportation and walking distance to many attractions and shopping. We had a wonderful time and would love to stay here again!

Stayed in February 2025

Nothing

I travel a lot but do not often do a review, unless a place really upsets me or impresses me. I am happy to say that with the Genji Kyoto Hotel it is the latter. Another true hidden gem I would recommend to anyone looking for something amazing and different. The hotel design is extremely impressive, somehow merging Japanese design with modern convenience seamlessly. The location is in the heart of a historically significant area and with very little effort you will find bath houses, national monuments, temples and gardens with centuries old histories. The attention to detail in the rooms, the in-room facilities and authentic yet modern feel is second to none. Being a boutique hotel you wont find resort hotel type facilities, but the rooftop view, ambiance, and design adaptations in the hotel more than make up for that. Besides that everything you are looking for is within walking distance and those businesses have probably been there for literally centuries. I would advise asking for a room with a wooden bathtub, I believe not all of those have those. The staff are equally incredible and have a genuine friendliness and desire to serve their customers as well as they possibly can. I often go to "mainstream" large hotel brands, even luxury brands, and you can often get a sense that, although the staff are professional, the interaction gives you a "scripted" feel. Of course you know the SOP says ask the guest x number of times if the food is ok or if he needs anything, the manager has to come by at least once etc, and the basic checks are tick box interactions, designed to train in that "care". The downside is although you tick all the boxes, all the interactions do come across as scripted and automated because, well, they are. Not so with the staff here, the interactions and the care are authentic and genuine and they strive for perfection in everything they do. A genuine pleasure to meet them.

Stayed in February 2025

Staff was exceedingly helpful and friendly, going beyond all expectations. Very peaceful and relaxing stay. Woke up to snow covered city and temples.

Stayed in February 2025

Nothing

Spectacular hotel, beautiful features & ambience

Stayed in February 2025

Delicious breakfast. Helpful and friendly staff with great recommendations on where to eat. The best pillows. Extremely comfortable room with lots of thoughtful extras. Dyson hairdryer, bathrobes etc...

Stayed in February 2025

There’s generally nothing to complain about.

This is truly a luxurious hotel. From the moment you step inside you’re greeted by the staff that help you with check in. Even before arriving they send you an email asking if you need any assistance to things to do in the area. But the hotel room, bathtub with view and food. Everything was just perfect, comfortable, luxurious and peaceful.

Stayed in November 2024