Reviews of Genji Kyoto, a Member of Design Hotels 4 stars
600-8113 Kyoto, Kyoto, Hashidono-cho 362-3, Shimogyo-ku, Japan
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Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewgood location the best assets of the hotel: Sergei from the reception and the housekeeper - the only two members of the staff that were deeply affable and showed genuine kindness in assisting. touches of design that are interesting - for instance the toilet looks waaaay better than the room itself!:)))
- You feel like you’re sleeping in a furniture storage room. It’s extremely crowded. The bed is blocked on both sides by pieces of furniture, so to get in and out you either have to jump over a table or a couch… or crawl to the end of the bed and get out by the foot side. - The staff is mostly polite, but nothing more than that. Well below the high Japanese hospitality standards we experienced in all the other hotels in Japan! in the last morning, we even had an employee display insolent behavior poorly masked under a cold politeness. - The hotel rules promote a near-maniacal insistence around breakfast. We arrived at the hotel in boiling heat, and the very first thing we were asked—after sitting down—was to immediately choose the type of eggs we wanted for the next day’s breakfast! When I said we couldn’t think about that at the moment, they let it go for a few minutes… then called our room. And asked again at reception when we came down. Each morning they would call the room to confirm whether we were coming for breakfast and what our egg choices were—even though we had already confirmed them the day before, and sometimes again that very morning. And the choices stayed the same for four days!! :)) A very inappropriate obsession, bordering on harassment. - Poor breakfast, repetitive and tiring—especially after four days of eating exactly the same thing. - Breakfast is served… in the hotel reception. - The other, more proper option is the rooftop. But with 45 degrees Celsius outside, that’s hardly an option. Strange. - The blackouts are theoretical. so for a room facing east, you wake up with the sunrise. not pleasant. especially during vacation - At best, this is a low 4-star level of room and service (with the two exceptions mentioned above)—but at a 5-star price!
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect! - Location could not have been better. Right in the middle of the city at the River, but in in a quiet area that feels like a small village. Very convenient for day trips as it is only a 10-15 minute walk from Kyoto station - Design of the hotel and room was absolutely stunning and stylish - Food was good and service as well - Stuff was very kind, friendly and helpful - also with excellent restaurant recommendations
Nichts
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBeautiful design, all the comforts, great staff.
A little removed from restaurants etc
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe Japanese breakfast was delicious.
Thank you so much for your kind support. We are very pleased that you resonate with our design, enjoyed our food and found our team helpful. It is gratifying for us that you had a memorable stay. We hope very much that we can be your home away from home in your future visits. We look forward to welcoming you again soon.
Thank you so much for your kind support. We are very pleased that you resonate with our design, enjoyed our food and found our team helpful. It is gratifying for us that you had a memorable stay. We hope very much that we can be your hom… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewPerfect location near the 五条 x 鴨川 Parking super easy, Yen1100 in 2025 for 24 hours nearby Walking to everything easy like 三条，清水寺，Takashimaya, 鴨川 River view room.. sunrise in the room or balcany.. Great wild life around
Driving there in the streets need to be careful. Don't drive a large car
Thank you for your wonderful review. We are thrilled that you found us a "perfect location" and a romantic place - that's exactly what we aim to be! And thank you for sharing that there is plenty of public parking around at reasonable prices, and even more birds, ducks, fish and turtles that can be seen on Kamo River. It is indeed a charming neighborhood where people and wildlife co-exist in peace and harmony. We look forward to welcoming you again soon.
Thank you for your wonderful review. We are thrilled that you found us a "perfect location" and a romantic place - that's exactly what we aim to be! And thank you for sharing that there is plenty of public parking around at … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewcontemporary, thoughtful design very polite, friendly staff great service
wash basin too close to the bed in my room tv too small
Thank you for your generous support and kind feedback. We are very pleased that you like our design and found our staff helpful. We are sorry that the wash basin is too close to the bed in your room. We hope we can entice you to return and try another room type, especially if you found our location peaceful but convenient for exploring Kyoto. It's been our pleasure to look after you. We look forward to welcoming you again soon.
Thank you for your generous support and kind feedback. We are very pleased that you like our design and found our staff helpful. We are sorry that the wash basin is too close to the bed in your room. We hope we can entice you to retur… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewEverything...kindness, recommendations & proactiveness of staff...location - close to Central station & metro stations giving easy access to all our activities in and beyond Kyoto...great, quiet neighborhood by the Kamo river, with great tips on cozy neighborhood cafes/jazz bars/shops to visit, relax and enjoy...Very unique hotel design (across rooms, lobby, garden, skyroof forest...), blending tradition with modernity and practicality - really elevates the experience! And great breakfast as well as overall menu (specially wagyu meat sandwich!)...
Thank you for your generous support. It is highly motivating for us to learn that you share our enthusiasm for the neighborhood, and that our recommendations helped make your trip more enjoyable. We are also very happy that you resonate with our design and gardens. It's our pleasure to make your acquaintance, and thank you for your kind appreciation of our chef's preparations. We hope to be your home away from home for exploring Kyoto in your future visits. We look forward to welcoming you again soon.
Thank you for your generous support. It is highly motivating for us to learn that you share our enthusiasm for the neighborhood, and that our recommendations helped make your trip more enjoyable. We are also very happy that you resonate wi… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBeautiful property. The rooms are so comfortable, you don’t want to leave.
Thank you so much for your kind support. We are so pleased to know that you found beauty and comfort in our hotel. We hope very much to be an oasis in the city and a home away from home for you. We look forward to welcoming you again soon.
Thank you so much for your kind support. We are so pleased to know that you found beauty and comfort in our hotel. We hope very much to be an oasis in the city and a home away from home for you. We look forward to welcoming you again soon… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewBeautifully designed and reimagined original machiya house in residential neighborhood by the river. The rooms were large and comfortable, with traditional tatami mats, ofuro tub, and very comfortable beds. River views are beautiful and the roof deck bar is a treat. The best part of the stay was the staff, from the super attentive GM and all other attendants, we felt less like tourists and more like visitors to a great city.
Loved everything!
Thank you for your generous review and kind remarks. We are so happy to know that you enjoyed your stay and didn't feel as if you were tourists. We wanted you to feel at home, and hope very much that Genji Kyoto can be a place for you return to every time you visit Japan. It is our pleasure to make your acquaintance. We look forward to welcoming you again soon.
Thank you for your generous review and kind remarks. We are so happy to know that you enjoyed your stay and didn't feel as if you were tourists. We wanted you to feel at home, and hope very much that Genji Kyoto can be a place for you … Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewExceptional hotel in Kyoto with wonderful staff, lovely design and well setup rooms with a nice mix of modern and traditional. The rooftop terrace is an amazing spot with stunning views. The location was also great - in a quiet area but close to a subway station
Thank you so much for your kind support. We are very pleased that you resonated with our hotel's design and enjoyed the views from our roof garden. We try to honor tradition not through imitation, but evolution to evoke a true Japanese experience. We very much hope to be a convenient base from which you can explore Kyoto and return to a sanctuary of comfort and serenity. We look forward to welcoming you again soon.
Thank you so much for your kind support. We are very pleased that you resonated with our hotel's design and enjoyed the views from our roof garden. We try to honor tradition not through imitation, but evolution to evoke a true Japanese… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewstaff very professional, breakfast was amazinf and the hotel offered to the guests a free welcome drink! we loved it
nothing, everthing was so perfect
Thank you so much for your generous support. It's our pleasure to look after you. Your kind remarks just make our day! We look forward to welcoming you again soon.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewGreat Design & great people, fantastic friendly!
Thank you very much for your kind support. We are thrilled to be "fantastic friendly"! We look forward to welcoming you again soon.
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewFirst of all, the design of the hotel was outstanding. It felt like a dream. The staff were incredibly warm, friendly, and helpful, yet very professional. We absolutely loved our room. The bathroom and bed were extremely comfortable. The view from our room was breathtaking.
The only thing I was unhappy about in this hotel was staying for just one night. I wish I could have stayed longer to fully enjoy it because everything was flawless.
Thank you so much for your kind encouragement. We are thrilled to be amongst the best places you stayed in. It's gratifying to know that you resonate with our design and our team and enjoyed staying with us. It's been our pleasure to look after you. Kyoto is beautiful in all seasons. We look forward to welcoming you again soon - hopefully for a much long stay!
Thank you so much for your kind encouragement. We are thrilled to be amongst the best places you stayed in. It's gratifying to know that you resonate with our design and our team and enjoyed staying with us. It's been our pleasur… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThe design and architecture was lovely. Boutique hotel located within a quiet neighborhood
Thank you very much for your kind support. We are so glad that you resonate with our design and like our quiet location. We look forward to welcoming you again soon.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReally nice and luxury boutique hotel, with bountiful roof garden and really nice rooms
Thank you so much for your kind support. We are very pleased that you had a nice stay and enjoyed our Sky Forest Garden. We look forward to welcoming you again soon.
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewBeautiful hotel, lovely staff, prime location, and overall just a perfect stay. We can’t wait to come back!
We are most grateful for your generous support. With our Sky Forest Garden and pocket gardens around the rooms, we aspire to be a serene hermitage within the city. So it is unbelievably gratifying to be complimented as "a perfect boutique oasis in Kyoto". What a beautiful way to put it! Thank you so much for kind encouragement. It's been our pleasure to look after you. We look forward to welcoming you again soon.
We are most grateful for your generous support. With our Sky Forest Garden and pocket gardens around the rooms, we aspire to be a serene hermitage within the city. So it is unbelievably gratifying to be complimented as "a perfect bou… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewLovely hotel . Quiet location. Great staff. Lovely rooms.
Having to pay for a second coffee at breakfast. Considering the cost of this hotel, I think this is a bit cheeky and unfair to charge for a coffee while having breakfast!
Thank you for your kind review. We are very pleased that you enjoyed our rooms and location and that our service met your approval. We are very sorry that you were charged for a second coffee at breakfast. We have since reviewed our operations and this will not happen again. We are very grateful for your comments, which we take very seriously as they can help us improve. Please accept our sincere apologies and we hope to make up for this with a complimentary breakfast for your next stay. We look forward to welcoming you again soon.
Thank you for your kind review. We are very pleased that you enjoyed our rooms and location and that our service met your approval. We are very sorry that you were charged for a second coffee at breakfast. We have since reviewed our opera… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified review