Reviews of Ginza Creston 4 stars
104-0044 Tokyo-to, Chuo-ku Akashi-cho 8, Japan
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt was nice and comfortable.
Distance to the train station
Dear Irene, Thank you for your kind words regarding the cleanliness and comfort of our hotel. We are delighted to hear that you enjoyed your stay and found our location convenient for your travel needs. Best regards, Ginza Creston Hotel
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation is good, and the building have great view from the rooms.
I booked a not smoking room, my room was full of cigarettes smell, the staff just propose the refreshers but didn’t work, and impossible to change the room. It was a shame because the rooms have good space and nice view.
Dear Cristhian, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the odor in your room, as we strive to maintain a comfortable environment for all our guests. We understand your disappointment regarding the room change and appreciate your comments about our location and views. Your input is valuable and will be considered as we continue to improve our guest experience. Thank you for your understanding, and we hope to welcome you again in the future. Best regards, Ginza Creston Hotel
Dear Cristhian, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the odor in your room, as we strive to maintain a comfortable environment for all our guests.… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewWe sincerely apologize for any discomfort caused by the inadequacies of our front staff's service. It is fundamental and important to welcome our customers with a smile. We take to heart that we were unable to meet your expectations this time and will strive to improve. Thank you for your valuable feedback. We would be grateful if you could use our services again on another occasion.
We sincerely apologize for any discomfort caused by the inadequacies of our front staff's service. It is fundamental and important to welcome our customers with a smile. We take to heart that we were unable to meet your expectations thi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEnough space for three peoples, the view from rhe room on the city is amazing . The staff from réception and breakfast are very efficient.
The breakfast was almost the same every day and the room was a little bit dates
Thank you for your kind words regarding our spacious rooms and efficient staff. We appreciate your feedback about the breakfast variety and room decor. Your comments are valuable to us as we strive for continuous improvement.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location by the river + easy to reach all major attractions in Tokyo
Breakfast limited to Japanese and American sets, buffet option would be nice to have
Thank you for your positive feedback regarding our location and accessibility to attractions. Best regards, Ginza Creston Hotel
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe view.
The charged us supplementary for no reason. The forced me to accept a smoking room instead my booked room. I was forced to pay more to receive what I already booked.
Dear Marius, Thank you for sharing your concerns. We apologize for any confusion regarding the charges and room allocation. Your feedback is valuable, and we will review our procedures to enhance our guests' experience in the future. Best regards, Ginza Creston Hotel
Dear Marius, Thank you for sharing your concerns. We apologize for any confusion regarding the charges and room allocation. Your feedback is valuable, and we will review our procedures to enhance our guests' experience in the future. Best… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in May 2025
Verified reviewThe location was great. Rooms were clean and comfortable.
Breakfast was not worth the money.
Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and room. I'm sorry that you had an unpleasant experience with breakfast.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation and the view on the city from 38 floor
Hotel isn’t new and you can feel that, should be bit renovated.
Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and views. We are aware that our property has areas in need of updates and are continually evaluating improvements for the future.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewthe location is good that it takes 8 minutes by walking to the local station
no any public facilities
Dear Flora, Thank you for sharing your positive feedback regarding our location. We appreciate your comments about the walking distance to the local station. However, we regret any inconvenience caused by the absence of public facilities. We hope to welcome you back in the future. Best regards, Ginza Creston Hotel
Dear Flora, Thank you for sharing your positive feedback regarding our location. We appreciate your comments about the walking distance to the local station. However, we regret any inconvenience caused by the absence of public facilities. … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewVery good location, great view from window.
The hotel facility need update.
Thank you very much for your kind words about our hotel's location and city view. We have taken your valuable feedback regarding the facilities into consideration. We apologize for any inconvenience caused during your stay. Please be assured that we are currently systematically working on improving the facilities.
Thank you very much for your kind words about our hotel's location and city view. We have taken your valuable feedback regarding the facilities into consideration. We apologize for any inconvenience caused during your stay. Please be as… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGood location and helpful staff. Beautiful view and good sized room for Tokyo.
The only one thing I didn’t like is I could smell sigaret smell in the room. This is really a pity as the room is very clean!
Dear Delia, Thank you for your kind feedback regarding your stay. We are pleased to hear you enjoyed our location and the comfort of your room. We apologize for the inconvenience caused by the cigarette odor and appreciate your understanding. We look forward to welcoming you back soon. Best regards, Ginza Creston Hotel
Dear Delia, Thank you for your kind feedback regarding your stay. We are pleased to hear you enjoyed our location and the comfort of your room. We apologize for the inconvenience caused by the cigarette odor and appreciate your understandi… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewLocation and the amazing views form the room 3606 ... we loved!!!
Breakfast food it was less quality for the price
Dear Armando, Thank you for your kind words regarding our location and views. We appreciate your feedback about the breakfast quality and will take it into consideration as we strive to enhance our offerings. Best regards, Ginza Creston Hotel
Dear Armando, Thank you for your kind words regarding our location and views. We appreciate your feedback about the breakfast quality and will take it into consideration as we strive to enhance our offerings. Best regards, Ginza Creston H… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewGood location, staff were very helpful and it has nice views of the cityscape
No ventilation in the bathroom
Thank you very much for your kind words about our hotel's location, staff and city view. We have taken your valuable feedback regarding the ventilation facilities in the bathroom into consideration. We apologize for any inconvenience caused during your stay. Please be assured that we are currently systematically working on improving the facilities deficiencies.
Thank you very much for your kind words about our hotel's location, staff and city view. We have taken your valuable feedback regarding the ventilation facilities in the bathroom into consideration. We apologize for any inconvenience ca… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in April 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThank you for staying at our hotel. We are looking to forward to seeing you agaian.
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewWe loved the spectacular views from the 38th floor.
Thank you very much for staying with us and for your compliments regarding the view. We are delighted that you enjoyed our convenient location in Ginza. We look forward to welcoming you again.