I wish our trip had time for a few more nights here.

From the moment we were picked up from the bus station: the service, the experience, everyone was excellent. Comfortable beds, my kids were happy to have their own space, delicious food, relaxing onsen. No complaints on anything.

Stayed in July 2025

Nothing.. it was superb!

It serene & quiet and has a very relaxing atmosphere

Stayed in June 2025

They asked us to confirm all meals 3x days in advance. Perhaps because it was a slow season but still don’t think it’s fair to assume we’ll know our every movement that far in the future!

Fantastic amenities and personnel. They are truly the most luxury expedience in Arima. The creative and design of their brand plus the ability to use the Tocen Onsen was great!

Stayed in May 2025

Staff was beyond excellent - the ambiance, the small flat that you get for the night was amazing. Shame I only had stayed one night, but the beds were great and everything in the facilities were great too. The personal hot spring was amazing to use.

Stayed in May 2025

Nothing, everything was perfect!

This stay was incredible. The food was out of this world, meals were private, service top notch. There was a dry sauna and natural hot spring tub in our villa plus tons of room. Very comfortable, modern, clean, and elegant. We would definitely stay again and maybe even longer. Highly recommend! Loved it!!

Stayed in May 2025

The property was absolutely beautiful, very peaceful and serene.

Stayed in April 2025

Beautiful property. Onsen and keiseki meal were on our to go list for Japan and this one did not disappoint. We took our 15/17 yo children and they loved it as well. Rooms were clean, well stocked and large.

Stayed in March 2025

Simply the best.

Stayed in October 2024

No complaints at all.

The experience was excellent—facilities are exceptionally clean, staff super friendly and helpful, and the food was delicious. Overall we had a most relaxing and enjoyable stay.

Stayed in July 2024

Needed an extra light in the closet.

Room was comfortable, the Onsen was amazing, really like that the private bath and its features, the meal was delicious and the staff were amazing.

Stayed in June 2024

It is a wonderful location in the nature, great appartments and we had a great Dinner with our Kids together. Especially the Service was outstanding .. I really can recommend the place and will come for sure again...Thank you for the great time

Stayed in April 2024

breakfast menu should be Japanese style instead of American breakfast.

very kind. organized

Stayed in January 2024

Beautiful facility, spacious quarters, lovely, helpful staff.

Stayed in November 2023

everything!!! it was just beautiful and tranquil. we were made to feel very special!

Stayed in April 2023

I did not like the short stay, just 3 nights is too short. A joke!

We are grateful for the smiling faces and so helpful. You took extra attention to the child’s meal. All dishes for adult and kid’s meals were excellent. The hotel car rides were most helpful. The English speaking staff(Indonesian) was so helpful and always smiling。The onsen, masionette house was superb.

Stayed in April 2023

best hotel. wonderful, attentive and friendly service

Stayed in April 2023

It is a nice place but way over priced for what it is. The rooms are all two floor cabanas which is nice but kind of strangely laid out. There is very little natural light. Getting down to them requires a long walk on a moving walkway. The food is okay but dinner made me quite ill and was 41,000 JPY

It is very close to a spectacular waterfall and not far from town

Stayed in July 2024

there is a conveyer belt type system to go down to the rooms and our sons foot got caught in the belt and we had to use the emergency shutoff and carefully get his foot out. his shoe was completely destroyed and it was an extremely scary experience. the staff was helpful at the time it happened, but this conveyer belt system should be removed as it seemed extremely dangerous. We felt very lucky he did not get severely injured.

the private onsen experience was good. the food was good but not kid friendly. I would have loved to have had some more flexibility in the food provided so we could have all enjoyed it

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in November 2024