Check in staff could be more pleasant and helpful

Location next to JR Sapporo station and the many restaurants and shops in the nearby Stella complex

Stayed in August 2025

Delicious breakfast！

Stayed in August 2025

I felt like the room was a bit small (i booked the Executive floor room, which i thought/expected to be a bit extra compared to a regular room) but oh well, i would still recommend the hotel regardless. Just be warned, room size will be better for a solo traveler or maybe a young couple.

Value for money (at least in my booking) and the location! I didn't take with breakfast, so can't speak for that, but the location - damn it's good! Right on the main station and close to whatever you need. Subway? Covered. JR station? Covered. Daimaru? Covered. Underground path? Covered - even with straight access from the hotel. Can't beat that.

Stayed in August 2025

We use the booking to order a triple room, but we were given a double room for some reason. They said that that was an issue with booking, and they were able to switch our rooms shortly after checking in.

Best. Breakfast. Ever. My friend and I literally picked this hotel because of their breakfast spread, and when we came back to the hotel later, there was an insane line for the lunch!! Rooms are small, but etiquette for a short stay. The staff was extremely kind and hospitable. And they have a great luggage sewing system in the lobby. If you need to keep your stuff there after you check out or if you arrive early.

Stayed in August 2025

Nothing

Location is awesome. Good restaurants from B1 underground about 100 metres.

Stayed in August 2025

The bathroom is clean but the unit is old.

The Location is perfect.

Stayed in August 2025

Rooms smaller than we are used to

Location to Saporro station

Stayed in August 2025

Great location and very clean n great service staff

Stayed in June 2025

The rooms are a bit small for my American standards but me and my husband managed. We weren’t staying for very long so we didn’t have a lot of luggage anyway but it may be difficult for those with larger luggage.

It is right next to Sapporo Station and a couple blocks away from Odori Park. I loved how everything was within walking distance from the hotel. There’s also a lounge with free drinks and popsicles!

Stayed in August 2025

Shared building with some offices. Staff was quite blur during check in. Could find booking name and ended up giving us the wrong room and we had to change, even though she was helpful.

Location was great. Self check in and out, but staff available to help out

Stayed in July 2025

Limited desk space.

Excellent location right next to the main train station.

Stayed in July 2025

we had some issues during check in, where the keycard didn’t work so we waited in the lobby a long time. the staff was not particularly too friendly rooms are small but i guess that is to be expected of hotels in the city

very near to huge malls like Daimaru, connecting to the train station. beds are comfortable!

Stayed in July 2025

Room size, but it's not a big issue.

Excellent location with Sapporo station nearby, with plenty of shopping and food options. The room was clean and sufficient for a few nights' stay. I'm grateful that the staff met my booking request and appreciate the overall smoothness of the experience. Good value for money if you are visiting Sapporo.

Stayed in July 2025

The pack of space in 3 persons room.

I like the hotel location, friendly front desk staff (Umeda and Mark) who went the extra mile to help with my request. Keep up with the customer service :) Also like the lounge area with coffee machine, prepared cold drinks and microwave facility. Allow guests to rest and relax before going back to the space contraint room. There is also good selection of amenities for guests to pick.and choose what they need. Thankful for the water dispenser machine near our room at the end of corridor.

Stayed in July 2025

Location. It is right above the underground shops of Sapporo station. The lift is connected to B1, straight to the shops. The airport bus is just outside the hotel. Very convenient but it takes 1.5 hours to reach airport. Being the first stop, seats are assured and the cost is ¥1300 per pax.

Stayed in July 2025

No washing machine..

The hotel is about 5 minutes walk from the Sapporo Train Station and is about 10-15 minutes walk to the main shopping mall. Lots of shopping and food around the hotel. The location is also very closed to the start of the day tours we joined. Friendly staff and good coffee from the guest lounge.

Stayed in July 2025

Nothing

Location. There are lifts that go to B1 connecting to the train station. A few steps away will reach Daimaru. The bus stop for Airport bus to New Chitose Airport is right outside the hotel entrance. Do note the bus ride is about 1.5 hours.

Stayed in July 2025

None

Location near the station, easy access to anywhere

Stayed in July 2025

Room is tiny, no space to open luggage, hot drinks at lobby ran out one morning & hot chocolate is too sweet.

Location is good, easy access for shopping and attractions. Receptionists with good command of English, able to communicate well.

Stayed in July 2025

/

The hotel is in front of the station so very accessible. The room was nice.

Stayed in June 2025

Nothing

The staff are nice and smiley. They provide the toiletries such as comb, facial cleanser and many others. It will not be placed in the room. Pick it up at the hotel lobby on the 7th floor (choose what we need). The bed is comfortable but the blanket seems slightly worn out. We booked two rooms. One of the rooms has blankets with stains. We called and they came to change it quickly. It is just diagonally opposite Sapporo station. Very convenient. Ten mins walk to a shopping street. Very good location. There is a park nearby. Very beautiful

Stayed in June 2025

It needs a coffee machine in the room

It was close to everything.

Stayed in June 2025

The hotel is fine; we were happy with it; we had all we needed. Most people were very friendly and attentive except for one at check in that was very grumpy and maybe should not work in a hotel or around people.

Closeness to trainstation

Stayed in May 2025

Small room

Airport bus just at doorstep every 15 mins Good service by friendly staff Awesome location - train station, underground shopping Good price

Stayed in June 2025