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Reviews of Gran Customa Isezakicho 1 stars

231-0033 Kanagawa, Yokohama, Naka-ku Chojamachi 7-115, Japan

#72 of 146 hotels in Yokohama

Guests' Choice

Review score

Based on 93 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    7.7

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    8.6

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 29 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted via mobile

    Bed was ok

    Location and customer service

    Stayed in July 2025

  • Reviewed: 11 April 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted via mobile

    I wish there was vegetarian option for the curry

    Very good overall

    Stayed in April 2025

  • Reviewed: 24 March 2025

    9.0
    Great for digital nomads. Professional staff, clean facilities,
    • Business trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 7 nights
    • Submitted via mobile

    I wish the lockers were slightly bigger, and I wish the. 6th floor had more than one shower. Yep that’s right there’s only one Effing shower on the 6th floor. But they do supply free combs and brushes, soaps, laundry soap, razors and toothbrushes…freeeeee. And they have laundry in the bathroom area, 200 yen for a load and 100 yen per 30 minutes on dryer. They also supply pajamas and fresh towels daily, no extra charge. If you are traveling for work and need a quick place to rest and take some online meetings you can’t really go wrong here.

    The curry was good. Consistent flavor at all times of day. It’s always there to feed you if you need a snack. Sometimes they have rice pilaf or fried rice for dinner. Don’t expect huge chunks of carrots and potatoes and meat in the curry… it’s free! They have to mince everything up into tiny pieces to be able to keep that pot full all day. My favorite thing to do was go grab some random stuff at family mart or 711 (both less than 2 minutes on foot) and eat that with the curry. Boom. Nothing to complain about except for the Chinese guy slurping his snot and hocking looters in the corner hand wash station instead of going to the bathroom which is five feet away. (Geez, seriously bro?) and the Korean dude sitting next to me picking his toes while I’m eating, and then using that same exact hand to turn the pages of the manga he’s reading… after that he’ll put it back on the shelf and NOW IT’S YOUR TURN. Okay but seriously that’s my only rant. Some of the people staying there suck… but you could say that about any place. The manga library is first class And there’s racks of it available in the dining room and walls of it in the basement. The floors they refer to as “common use” areas (basement and 5th floor) aren’t translated correctly (for Americans, common areas means FREE USE) so somebody needs to fix that. Anyways, they are still very affordable and if you are a budget-conscious digital nomad this place is literally the shiznit. It just takes some getting used to the whole locker situation, and the shoe box situation. The beds are very minimal but good enough and they change out the sheets and pillow cases every day. No sleeping in if you work late or party, gotta be up by eleven am because they start cleaning right then, and are at it till two. So if you work afternoon time, you’ll need to either use the dining area OR just rent one of the “common use “ mini rooms or offices on the 5th or basement floor. Super cool little rooms for jamming on your laptop or napping.

    Stayed in March 2025

  • Reviewed: 11 March 2025

    8.0
    Quiet women's dorm. Lots of manga.
    • Leisure trip
    • Couple
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    Mattress was very thin. People still used their alarms in the morning despite capsule etiquette.

    Loved the amenities, including a decent sized locker. Women's dorm was quiet and relaxing.

    Stayed in March 2025

  • Reviewed: 29 November 2024

    7.0
    Got both bad and good, but it's good for short trips
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    In the changing room I discovered several moldy spots. The locker is small, my backpack barely fit in.. There is no duvet, just a thin cover, so it will be either too hot or too cold. I was hot in the evening then later it got colder.. Also, you can hear everything people do, from talking to walking beside your capsule, everything. Bring blinds and earplugs.

    There was a comfortable a spacious warm public bath, where you could go as many times as you want during your stay and the opening hours of the bath. The staff was nice, they tried their Best to speak English. You get a free drink as well.

    Stayed in November 2024

  • Reviewed: 11 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 2 nights
    • Submitted via mobile

    The lounge was crowded and limited seats.

    They have a big tub, many comic books, free curry and rice and free hot tea. You do not need to bring many things from home, they offer many amenities and a lockable storage.

    Stayed in June 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 2 nights

    There are washers and dryers available in the facilities. The capsule itself are quite spacious.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 2 nights
    • Submitted via mobile

    When go out have to give the key to staff, its kind a annoying, I don't want to do that every time I go in or out

    Good place, clean, staff are friendly, the facility is good

    Stayed in April 2024

  • Reviewed: 28 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted via mobile

    Not enough seats in the lounge area

    Curry rice was a great deal

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Economical.
    • Leisure trip
    • Group
    • Capsule Room for Male
    • Stayed 1 night

    The food was great. Facility was clean. Location was amazing. I would recommend staying at this location again.

    Stayed in March 2024

  • Reviewed: 20 May 2023

    9.0
    Definitely will come back to stay if I’m back to Yokohama!
    • Leisure trip
    • Family with young children
    • Capsule Room for Female
    • Stayed 3 nights
    • Submitted via mobile

    NIL

    There is elevator in the building. Convenience store and a 6F Donki is within 3 minutes walk. There is free curry rice and a lot of comic books (Only in Japanese). We have a public soak bath as well and personal locker for our belongings. The location is great too! Many attractions around is walkable. You get fresh set of towels and pyjamas everyday.

    Stayed in May 2023

  • Reviewed: 9 May 2023

    8.0
    The layout of the capsule bad was essential but very comfortable, there are few ramen restaurants behind the corner. It
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    The layout of the capsule bad was essential but very comfortable

    Stayed in May 2023

  • Reviewed: 9 May 2023

    7.0
    Shower, sento, sleep: everthing you need after a night out and not much more. Good value for money.
    • Leisure trip
    • Group
    • Capsule Room for Male
    • Stayed 1 night

    It is a capsule hotel, so the quality of sleep really depends on how easily you can ignore the 30 or so guys sleeping around you, each capsule not being soundproof.... The changing area / locker room is too narrow to be comfortable.

    10mns walk from Kannai station, the hotel is in the lively area of Isezakicho, and about 15mn from Nogecho. Thus great for a night out. For a capsule hotel, the facilities were very good: towels, pajamas, toothbrushes etc....There is even a sento.

    Stayed in May 2023

  • Reviewed: 29 March 2023

    8.0
    Overall stay was great, would come back
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night

    Layout could be a bit confusing sometimes. English signage was very occasionally misleading (just poor translation).

    Manga library was awesome. Very nice bathing area for women, whole bathroom section was very clean with great amenities. Staff were very nice and patient with my Japanese ability. Overall very foreigner-friendly.

    Stayed in March 2023

  • Reviewed: 13 March 2023

    8.0
    overall positive stay
    • Business trip
    • Group
    • Capsule Room for Female
    • Stayed 1 night

    Staff can't communicate in English but keen to help though

    Good facility including bath and study space, overall clean and comfy

    Stayed in March 2023

  • Reviewed: 4 March 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night

    Room got noisy when guests did not heed instructions to remain quiet. Not the fault of the staff

    The hot bath room was really nice with many amenities. Staff were friendly as well.

    Stayed in March 2023

  • Reviewed: 6 December 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted via mobile

    It was better than I expected. Room was spacious, everything was clean, really good common areas and if you like manga, their collection is quite nice. It was also a surprise the "all you can eat rice and curry" and the onsen, as I wasn't aware of those services.

    Stayed in December 2022

  • Reviewed: 1 October 2022

    9.0
    the Price is good for such a free service.
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 2 nights

    The elevators are a bit small.

    24 hours Free Curry Rice serve is very good. I have never seen such a system.

    Stayed in September 2022

  • Reviewed: 22 April 2025

    10
    I enjoyed my stay. The place was clean, locker available, bed was comfortable
    • Leisure trip
    • Couple
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted via mobile

    The facilities were incredible

    Stayed in April 2025

  • Reviewed: 8 April 2025

    5.0
    A basic capsule hotel, seemingly aimed at Japanese businessmen
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 4 nights

    The location outside is not a great neighborhood; although there is a Food Mart just around the corner, I was propositioned by two different women hanging out next to it (perhaps they were touts for a "gentleman's club" between the Food Mart and the capsule hotel) There are TVs in the bed capsules, but although there is a USB-port input on the TV, there is no way to actually play videos from a USB thumb drive. On the ventilation fans in the capsule, there is a filter-like square of foam, but mine was so clogged with lint that the fan could barely draw the warm air out of the capsule. Also, because they clean all of the rooms at 11am, you have to leave your bed and the capsule area at that time. Inconvenient if you stayed up late the night before, or are getting over a cold or something.

    There was free rice and sometimes a rice-based meal like fried rice which was nice. Also, they have a huge library of manga books, so if you're into that and can read Japanese, that would be a plus.

    Stayed in April 2025

  • Reviewed: 2 January 2025

    10
    Excellent stay, best capsule yet!
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 4 nights
    • Submitted via mobile

    Location's a little far from everything. It's pretty much center between 3 stations, but I had to walk pretty far from the bayside when the subway service ended and the JR line was overcrowded. The futons were also a little thin and hard to sleep on. And the privacy screen was getting stretched apart.

    It was nice to have lockers for luggage as a change from other capsules. Very useful for clearing my belongings out of the cubicle for the daily cleaning.

    Stayed in January 2025

  • Reviewed: 30 December 2024

    3.0
    Lost on translation.
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 2 nights
    • Submitted via mobile

    The staff doesn't speak half a word in English. The hotel was full of sketchy people. Compared to Japanese standard of cleanness, this one was rather dirty and not well kept. Overall my worst staying in my trips to Japan.

    It's close to the station, and the main shopping city in Yokohama.

    Stayed in December 2024

  • Reviewed: 27 October 2024

    10
    Exceptional
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    Everything is so clean and convenein

    Stayed in October 2024

  • Reviewed: 11 October 2024

    10
    Comfort and will come again
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted via mobile

    The aircond inside capsule please make it useable. Cuz, i had to open the entrance curtain the aircond from outside and i would like to eat curry without pork inside...

    the toilet got washlet and manga

    Stayed in October 2024

Showing 1 – 25

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