Pool was closed and it was 32*C.

Traditional futon on the floor was really comfortable. Great view over the lake and castle. Volleyball tournament at the adjacent park so there was heaps of youngstets around which was excellent. Close to the train station.

Stayed in September 2025

The hotel rooms were dated . Our room had 3 beds in it which we didn't need. The decor was old and tired. The hotel was very busy , full of families with young age children.This made the restaurant very busy, chaotic and noisy . However what was worse was the pool area which was ridiculously busy! It was just not a nice place to be .There was nowhere to sit and what made it worse was that there was extremely loud music playing on the side of the pool.

The hotel was in a good position , great views of the lake. 3pm to 6pm was free snacks and drinks in the lounge

Stayed in August 2025

We got room 1002 with a spectacular view. Great food. Lovely onsen. Helpful staff. Fab Cocktails after 9pm.

Stayed in July 2025

Rooms were old and the corridors need a revamp.

The spa was newly renovated and the rooms were big.

Stayed in June 2025

Nothing

Nice view of the lake. Good size room, comfortable beds, nice onsen. Good for families. Lively atmosphere in the lobby during afternoon tea time and night cap hours.

Stayed in May 2025

The staffs ability to converse in English was limited-and that's ok. But they then appeared nervous and not comfortable helping me.

The facility and the room were great. I love the view of Lake Biwa.

Stayed in May 2025

Quite expensive buffet. But breakfast was included and was ok. A bit sterile maybe?

The baths were ok.

Stayed in April 2025

It’s way too old and need a really good upgrade.

Central location with nice lake view, good buffet breakfast and free drink in the lounge.

Stayed in April 2025

Like: very vintage feel to it, feels like a hotel for locals, which fits my appetite, you get to see what’s in the pack. They try to speak alittle English which I appreciate as compared to other areas. Got to see the lake even tho it was raining the entire day. Met some cool young kids on the way to the hotel too. The whole atmosphere were pleasant , the locals are relax too. Compared to huge cities. Dislike: the day I booked I presume they had some festival or event going on, a lot of locals going to the onsen! As usual there’s bound to be Japanese staffs that are hostile towards gaijin and doesn’t want to serve you or acknowledge. Which is fine. I’m paying and they can’t do anything. The rooms seem to be abit old and musky but I’m staying for a day so we can make do with it.

Stayed in April 2025

Good location. Nice clean rooms.

Stayed in April 2025

Rooms are dated.

Food for breakfast and the onset was great.

Stayed in April 2025

The SPA is wonderful, every visitor should enjoy it.

Stayed in March 2025

Location, location, location is faraway from most Biwa Lake attractions. It is remote especially if not driving a car. Lack of living facilities around the hotel, such as shops, supermarket, convenience stores. Staff's english levels can be better, e.g. they can't even explain how to access/leave the parking and pay for the fee. Bed, chair, bath, everything were very short and inconvenient for taller people, which appears to be designed for Japanese use only.

room size. Lake view and water front. Free drinks at lounge. Nice park nearby. Many Japanese families stay at the lounge at night, eat, drink and talk, which is a opportunity for tourists to experience the local culture. Spa service is good, but not sure if it is open to non-japanese looking foreigners.

Stayed in March 2025

The room is quite dated but still offered a comfortable stay. The hotel has a rather spacious onsen that allows one to have a relaxing time.

Stayed in December 2024

Spa was shut:( They should call it Resort and occasional spa! I was not impressed.

Good Onsen. Good location

Stayed in February 2025

There’s no hair drier and lack of hand towel and yukata. That I have to to call the front operator to request about it.

The breakfast was delicious. We enjoyed the dishes.

Stayed in February 2025

Beds were little hard. Selection of dinner buffet was OK. Not enough selection.

Great location next to Nagahama Castle. Stuff were all nice and breakfast buffet was excellent 👍

Stayed in January 2025

In general, the front desk ladies were helpful. The men on the other hand, with the exception of the general manager, were rather stiff, and seemed not very willing to help us resolve the matter of a faulty toilet in the room to which we were first assigned. Nor were they sympathetic at first or very willing to compensate us for the terrible ordeal and inconvenience of having to move rooms right after we had just begun to unpack our bags after a long trip from Kyoto.

The room size, location and some facilities and services were very good. Our room had a beautiful view and it was bright and spacious. My friends also enjoyed the onsen and happy hours and the free bicycle rental. We also appreciated the service provided by the ladies at the front desk. One of them was able to converse very well in English and while the other women were a little less fluent in the language, they nevertheless did try their best to communicate with us.

Stayed in January 2025

While the dining spread was good, the quality was badly-managed. Staff would take backup dishes that were cling-wrapped in a presentable tray, and scrape portions from them onto the existing trays, like filling up a feeding trough. The dishes generally taste okay but you can tell they came from a mass-catering process. Some dishes like pasta or risotto were baked into mush, while fish were totally dried out (fried tuna nuggets were the best as they retained their moisture.) The dessert station was a long, long area but more for show than for anything else. I tried the donuts and the strawberry mont blanc but they were far, far from any proud dessert hotel standard. Took a bite each. Of course the alcohol counter would be a highlight so I had a couple of beers and lemon sours. Breakfast was decent, but did not have the cereal counter that I was hankering for. My single room was terrible, as was the walkway leading to it from the escalator. The carpeting's heyday was clearly over as the stains of the battlefield were on every foot of it. My room's carpet had cigarette burns in corners. The room was old and small, and only slightly better than the Azu Gardens in Osaka. Was that why there was an inner lounge downstairs? All these were in sharp contrast to the public areas downstairs which looked dated but at least grand to a degree. Late checkout is payable (Y3,600 per hour) definitely not worth it.

The location is pretty good, lake facing, and right down from the Nagahama castle park, and relatively near the station (can walk over if needed). The dinner and breakfast have a decent spread, and there is an alcohol station at night. There's also an inner lounge near the onsen, which serves drinks as well.

Stayed in January 2025

Very small and smelly toilet

Hotel is old. The toilet is very small and a bad urine smell. Food is ok, I think the best part is the free flow of wine and liquor.

Stayed in December 2024

The staff at reception tried to pull a fast one on me. I had booked five rooms for 10 people, but noticed that two rooms were designated for only one occupant each. Wrote to Booking.com in Feb, 2024 to ask them to rectify, but did not receive any reply. Meanwhile, I had paid the same price for all 10 rooms. Reception staff initially insisted that I had to pay extra for the two rooms in order to have double occupancy. He rejected the note that I had written to Booking.com, saying that that wasn't the hotel's problem. Suddenly, his colleague whispered something to him, and he then immediately said "only for this time, they would accept the two rooms for double occupancy without imposing additional charges"! I had paid for all 10 rooms at the same price, and I find it unacceptable for the reception staff to try to pull a fast one, even though they did finally decide not to impose extra charges.

Big onsen on site. Free drinks and snacks at lounge area at night.

Stayed in December 2024

Expensive. Unsecured wi-fi. You can clearly hear footsteps from the room above. A bit worn. Rather crowded in the dining area.

Great location overlooking Lake Biwa, and about a ten minute walk from the train station. From my room, I had a view of Nagahama Castle and the park as well as Lake Biwa. Very spacious room, with a sitting area right by the window. Excellent buffet breakfast and especially dinner. Nice big rocky rotemburo.

Stayed in November 2024

Our non-smoking room had a distinct smell of cigarette, and its decor was looking a little worn.

Clean, comfortable and very spacious. Most of the rooms have fabulous views of beautiful lake Biwa (the others look towards the town and the mountains beyond). All inclusive buffet dinner and breakfast, with a huge choice of delicious dishes including Japanese, European and Asian cuisines. I also enjoyed the big indoor and outdoor onsen baths.

Stayed in October 2024

Would’ve liked a queen bed instead of seperate beds and coffee available in the morning.

Amazing view!!!!

Stayed in October 2024