it is a family hotel, with playground for kids. catered for big group. i would not recommend for couple or when you want to relax

Quiet place, lovely scenery

Stayed in September 2025

When we first entered the room there’s an unpleasant smell. This is not the first Japanese style room I stay in Japan, but here I had to make our own futons. And the futons here are THIN! I could hear people talking clearly while they passing by my room early in the morning and when upstairs children jumping on the floor excitedly! Crowded hotel during weekend!

The indoor playground for children is fantastic!

Stayed in June 2025

Nothing

Onsen

Stayed in May 2025

Beds are very old and hard. Hotel seems very outdated

Children’s play area is fantastic!

Stayed in November 2024

Dated facility, very crowded with families with young children...this is not a relaxing stay at all. If you go, be prepared to line up for everything. The hot tubs were also full of people, and kids.

The buffet breakfast was great with lots of varieties.

Stayed in October 2024

..Better choose the renovated rooms

Beautiful Onsen spa !!! Comfortable room, view with mountains around

Stayed in September 2024

They didn't mention you have to que to the breakfast with a waiting number you have to get from the restaurant and then wait 30-60minutes. I understand the need for the system but would be nice to know before to plan. We stayed in Japanese style futon room and it really is super outdated and smells not nice, "futons" are not comfortable. Moneywise it made sense.

Common areas are nice, the kids playroom is huge and even smells nice as most of it is wooden structures. Onsen was super nice.

Stayed in August 2024

Email reply not promptly

The hot spa, cleaniess and breakfast

Stayed in April 2024

the air conditioner made noises throughout the night. couldn't sleep well. had to change rooms twice

good location, lots of good places to visit in the area

Stayed in August 2025

The carpet is old and stained, very stinky, surely it doesn't cost much to buy a carpet cleaning machine for such a large hotel. We didn't pre order buffet dinner, when we inquired about it, we were quoted $300 for 2 adults and 1-6yr old kid, the child was charged at 7500yen. If we had pre booked it, it would have cost $100 Aus dollars, how can you have a 300% increase for dinner just because it wasn't pre booked, absolutely crazy. We went to a restaurant down the road for dinner, but I was able to walk past the buffet area, and it looked ok, but no way on planet earth could it be charged at $300 for 2adults and 1 small child.

The onsen is nice, the kids play area is fantastic

Stayed in June 2025

We stayed in a traditional Japanese-style room on Level 2, and the experience was disappointing. The carpet was dirty and the room had a strong musty smell. As non-Japanese guests, we were confused to find we had to make our own beds. While the room and common areas were somewhat clean, the fridge, bathroom, and bedding were clearly worn out. There was no air conditioning due to the season, and I was handed a fan to carry to the room myself—no assistance offered. The park and hot spring facilities closed early (11am and 10am), which made them unusable during off-peak hours. The hot spring, though nice, was too small for the number of guests. Finally, the 9,200 yen buffet dinner was overpriced and felt more like a business hotel meal. Booking.com advertised for breakfast buffet $40 package for 2 adults, they did not honour the deal we had, they will charge 3800 yen per adult, if you need breakfast, book online is better. Overall, not a family-friendly stay.

Kids Park was exceptional, beautiful scenery, and entrance gave a grand feeling. Hot bath was great.

Stayed in May 2025

The breakfast although I selected the Western style option it was more a Japanese breakfast than western and therefore my kids didn't enjoy much. It was delicious, but not much western style.

Stayed in April 2025

Japanese room’s futon is too thin and wake up with back pain. Also check in takes 1-1.5hours especially on the weekend. If you want to book a table for Dinner and breakfast took also 1-1.5hours of wait. If you have small children that can be pretty challenging. In my case, the staff stuffed up allocating my room after long wait of check in which was pretty disappointing. Staff haven’t been trained to deal with large number of weekend bookings after renewed the hotel. I strongly suggest staying during the week.

Kids playground facility was good for them to be entertained and burn some energy before while you are staying even before hit the road they can run around a bit which was good

Stayed in February 2025

Caters mainly for the domestic market, not for international tourists.

Stayed in November 2024

Parking is always full, the lounge access feels over crowded and no attempt to manage the crowds. The hotel could possible put two or three lounges in different places to manage the feeling of large crowds..

Onsen is lovely

Stayed in August 2024

It was like a kindergarten, full of kids which we weren't expecting. Not recommended staying over weekends that is including Sunday to Monday.

Breakfast, lounge service,onsen

Stayed in July 2024

Needs to have coffee in the rooms. Very simply to leave a couple of sachets. Reception told me I couldn’t have any! Then at breakfast there were loads of sachets. Ruined my experience. Considering this is double the price of similar hotels this was annoying.

Beautiful setting. Wildly overpriced though and no coffee to be had if you need it in the morning like me.

Stayed in May 2024

Nothing really

The Onsen set up is lovely, the newly renovated rooms are very nice, the staff are extremely helpful, there is drinks and some snacks offered in lobby seating area before dinner and then at supper/9pm which we loved, you need a car if you want to explore the area which is really beautiful, we didn’t have breakfast or dinner as felt it was a bit pricey but it smelt and looked amazing instead we loved exploring small local country eat places 😊

Stayed in April 2024

The futons were very thin and hard There were no vending machines, no room service, no bar or cafe, nowhere to eat other than the expensive restaurant which only offered a buffet. Although free drinks were offered there was limited choice and the bottles emptied quickly. They were served in paper cups which we find unacceptable for a Mercure hotel. Also it was half an hour from anywhere to find a restaurant

The onsen

Stayed in April 2024

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Stayed in June 2025

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Stayed in March 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in October 2024