The shower pressure was limited and the room cleaning service varied whereby one day it was good and another it would be done poorly. Some staff were also unfriendly and gave off an unwelcome vibe.

The shuttle bus service was convenient for travel between the hotel and Shinagawa station. Most of the staff were very friendly and helpful, and the bed and pillows were comfortable. The buffet breakfast was great and being able to utilise the lounges throughout the different sister hotels by walking through the lovely garden was really nice.

Stayed in August 2025

The staff is very professional

Stayed in August 2025

Overall, it was a fantastic experience. The whirlpool bath in the Prince Sakura Tower was a great addition, and while the women's side bath felt a bit small and the interior could use some refreshing, it did not take away from the enjoyment of the stay.

Hanakohro offered a peaceful and comfortable retreat where time and expenses were never a concern. Everything was taken care of, allowing us to fully unwind and enjoy the experience, which included exploring the unique lounges, garden and buildings on the grounds. The food was delicious and the service was outstanding, making us feel at home.

Stayed in June 2025

Although relatively close to the station, this might be a long walk for elderly or disabled people, who might benefit fron the Taxi stand outside with cars always available.

Secluded group of Grande Prince Hotel properties with an internal Japanese Garden. You may use the facilities of every hotel, including the Spa, massage chairs, etc. The hotel is a 10 minute walk to the Shinagawa station.

Stayed in May 2025

Staff, position, facilities

Stayed in April 2025

I was charged an additional 30,000 yen per night for my two kids. Presumably, that's because of their access to the buffet and other amenities, but it made the price of the room very expensive.

The hotel itself is the traditional style wing extension off the Grand Prince Hotel Takanawa. It has it's own elevator and reception (within 8am to 10pm) separate from the main lobby. We loved the ryokan room. The amenities were five star. The sake available at happy hour exclusive to Hanakhoro guests is top shelf - that alone was worth the price for me. The breakfast buffet was also a five star experience with so many delicious options both Japanese and western. We had a traditional Japanese breakfast in the club room on the Hanakhoro floor one morning, too. It is a great experience but not for every palate, so read up on it before you do it. There's always the buffet breakfast just one floor below!

Stayed in April 2025

Hospitality

Stayed in March 2025

During my last night’s stay at Takanawa Hanakohro on February 21, 2025, I noticed that the two staff members(club staff fourth floor) working the night shift did not demonstrate a professional level of service.

The service and guidance from Maki-san(club staff from fourth floor) were warm and charming. She provided us with immense help and a heartfelt welcome, making me eager to return. In particular, she went the extra mile to find information about the welcoming candy in our room, allowing us to purchase it from the shop.

Stayed in February 2025

The view is not that great, only can see roof of the other building. Room is bit old but maintained well.

Super clean and friendly staff. Breakfast has lots of variety. 5 min walking to the station.

Stayed in December 2024

It was very good.

Stayed in November 2024

Great staff & many delicious breakfast/snack options.

Stayed in October 2024

The kind and great staff.

Stayed in September 2024

The Japanese room was exceptional. The quality of the Japanese breakfast and facilities in the Club Lounge were exceptional plus.

Stayed in September 2024

Low key and quietly sophisticated set in splendid gardens

Stayed in September 2024

I had a wonderful stay at the Hanakohro. The facilities were top-notch, and I want to especially thank the staff for their thoughtful and attentive service. The kaiseki breakfast was fantastic. The seasonal offerings brought a great variety of refreshing flavors, which were perfect for the hot summer days. The room was elegant and quiet. The bathroom/shower room were well-stocked with toiletries, and the staff brought fun snacks to the room every day. I will definitely be back on future trips!

Stayed in July 2024

None

As with the high standards of Japan hotels, it was first class all the way

Stayed in July 2024

Staff are very kind.

Stayed in June 2024

The room view we had could be improved. It was facing a rooftop that could be covered in green/plants rather than being left as it is.

The room, lounge and garden were amazing. Very good breakfast.

Stayed in June 2024

Distance to Shinagawa station (~10mins) made getting around a bit time inefficient.

Clean, spacious rooms. Impeccable service by dedicated Hanakohro staff.

Stayed in May 2024

We loved everything this hotel offered to us but most of all I would like to thank the staff for their help in everything we asked.Amazing hotel !!

Stayed in May 2024

slow and a bit bureaucratic

Stayed in April 2024

Everything was great

The Japanese breakfast, service & garden

Stayed in February 2024

Very difficult to find the hotel

Very friendly staff and excellent service

Stayed in May 2024

Hot water was very slow to come through taps for bathroom. Needs some sort of booster

Wonderful helpful staff

Stayed in April 2024