Reviews of Takanawa Hanakohro - in Grand Prince Hotel Takanawa 5 stars

The shuttle bus service was convenient for travel between the hotel and Shinagawa station. Most of the staff were very friendly and helpful, and the bed and pillows were comfortable. The buffet breakfast was great and being able to utilise the lounges throughout the different sister hotels by walking through the lovely garden was really nice.

The shower pressure was limited and the room cleaning service varied whereby one day it was good and another it would be done poorly. Some staff were also unfriendly and gave off an unwelcome vibe.

The staff is very professional

It’s well maintained. Food was fantastic. Love the garden and ambience. However, the check in experience and follow up on the issue faced was unbecoming for a five star hotel.

During my recent stay, my luggage was mishandled by your team during the check in. It was a complete let down. There has been no proper update or resolution offered. Time was wasted giving the report and meet up in the room for them to inspect the damages. They took more than a full day to check the surveillance footage and came back to say there’s nothing to be found, and thought there are areas that they couldn’t see, and that was it. What is even more disappointing is that when I finally managed to speak with the hotel manager, I was told, quite bluntly, that “there’s nothing we can do. And all she could offered was they will try to look into it again. This response was not only unprofessional, but it also reflects a complete lack of accountability and care towards your guests. As a paying customer, I expected basic professionalism and responsibility in handling personal belongings. Instead, I was met with negligence, poor communication, and an unwillingness to resolve the issue. I questioned for them to check the surveillance cameras to see if my luggages were in good condition upon check in, and they refuse to do so nor gave further updates. This experience has greatly affected my trust in your establishment as a group and hotel chain. I urge the hotel to take ownership of this matter and implement better procedures for guest service recovery and luggage handling in the future.

Beautiful garden landscape, sculptures, and decor. Also a nice breakfast buffet with both Western and Japanese options.

For staying at the Hanakohro 5 star property, not a single staff member was fluent in English. Communication fell short EVERY DAY we were there. The only time I wished to take advantage of the private club lounge, I was unable to because my 2 children could not join us during the time before dinner. Also, the beds for my children at a 5 star property were hard, low quality futons rolled onto the floor.

Secluded group of Grande Prince Hotel properties with an internal Japanese Garden. You may use the facilities of every hotel, including the Spa, massage chairs, etc. The hotel is a 10 minute walk to the Shinagawa station.

Although relatively close to the station, this might be a long walk for elderly or disabled people, who might benefit fron the Taxi stand outside with cars always available.

Staff, position, facilities

The hotel itself is the traditional style wing extension off the Grand Prince Hotel Takanawa. It has it's own elevator and reception (within 8am to 10pm) separate from the main lobby. We loved the ryokan room. The amenities were five star. The sake available at happy hour exclusive to Hanakhoro guests is top shelf - that alone was worth the price for me. The breakfast buffet was also a five star experience with so many delicious options both Japanese and western. We had a traditional Japanese breakfast in the club room on the Hanakhoro floor one morning, too. It is a great experience but not for every palate, so read up on it before you do it. There's always the buffet breakfast just one floor below!

I was charged an additional 30,000 yen per night for my two kids. Presumably, that's because of their access to the buffet and other amenities, but it made the price of the room very expensive.

Clean and attention staff

This building is very dated and seems to be used by large tour groups. In addition, though in central Tokyo, it is not in a convenient location if your preference is to walk rather than take the subway or a taxi. It is highly inconvenient for walking, and we ended up having to take cabs everywhere. While the Shinagawa subway is a 10 minute walk, it is down a hill and feels inconvenient. This was thr last of four hotels on our trip, and was our least favorite in terms of location and character. I had found this hotel recommended on Condé Nast, and wish I'd stayed elsewhere in a more convenient area.

The room was very nice and the welcome very nice too

The view was hideous and depressing. It had nothing to do with what you see in pictures, so I felt cheated. The view is very important to me.

Hospitality

The service and guidance from Maki-san(club staff from fourth floor) were warm and charming. She provided us with immense help and a heartfelt welcome, making me eager to return. In particular, she went the extra mile to find information about the welcoming candy in our room, allowing us to purchase it from the shop.

During my last night’s stay at Takanawa Hanakohro on February 21, 2025, I noticed that the two staff members(club staff fourth floor) working the night shift did not demonstrate a professional level of service.