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Reviews of Guest House Hana This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

520-0047 Shiga, Otsu, Hamaotsu 1-2-3 2F, Japan

#9 of 10 B&Bs and inns in Otsu

Guests' Choice

Review Score

Based on 47 hotel reviews

6.8

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.9

  • Location

    7.5

  • Facilities

    6.9

  • Staff

    7.6

  • Value for money

    7.8

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 31, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good option when there is no other option 😊

    Stayed in March 2025

  • Reviewed: March 25, 2025

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No pillowcases or towels included

    Central location and able to accommodate 3 adults

    Stayed in March 2025

  • Reviewed: October 27, 2024

    7.0
    Good value for money and a good opportunity to explore!
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    A few spiders and no towels which would’ve been useful for people travelling light!

    Easy access without human interaction😁the property was small but clean and had all the essentials for a traveller including fridge, kitchen, microwave, shower and toilet. Shampoo & conditioner were provided which was a nice touch. Rooms were small but were air conditioned and clean bedding was provided. Curtains kept the room dark and each bed had their own bedside light so as to not disturb other guests.

    Stayed in October 2024

  • Reviewed: September 8, 2024

    7.0
    Good stay
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hard for me to use the password for door. Maybe i just dont know

    Clean & comfy. Self check in

    Stayed in September 2024

  • Reviewed: May 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    We were able to leave our bikes at the place. I recommend you to ask in advance.

    Stayed in April 2024

  • Reviewed: March 22, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was really cold! I tried to get the heater on and in the living room it worked but not in the bedroom. There were enough blankets so it was fine laying in bed but as soon as I got up it was feezing…

    I had the whole room for myself, but they said there would be another person. Which really confused me and it felt like I was waiting for someone to show up. But the room and kitchen and stuff were very clean and nice.

    Stayed in March 2024

  • Reviewed: November 9, 2023

    8.0
    Nice stay
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Whole flat, spacious and comfortable. Just 5 minutes walk from train station. Some restaurants and spots suggestion and public shower nearby.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    no wifi

    the house keeper was nice

    Stayed in October 2023

  • Reviewed: August 28, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The curtains for the bed I had didn't close very well and it didn't seem like it was possible to turn off the main light.

    Good for the price and good location.

    Stayed in August 2023

  • Reviewed: July 2, 2023

    7.0
    We really did enjoy our stay here.
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    We suggest that it is much more better if you have television for entertainment of the guest.

    Stayed in July 2023

  • Reviewed: October 18, 2022

    7.0
    near necessary establishments and otsu station
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    had a bit of a challenge checking in since the owner won’t meet with you. we need to call first and talk with our minimal japanese before we can understand the process of getting inside. also adding the fact that the unit is in the third floor and we just came from cycling biwako. It might help if they can provide a step by step process beforehand since it is technically a self-checkin type of a property.

    very spacious since there are only 2 of us. could fit 6-10 more pax. The tatami bedroom is quite comfortable for us. there’s also an izakaya place in the first floor of the building with other nearby restaurants and konbinis.

    Stayed in August 2022

  • Reviewed: September 5, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    I loved this place. It was so clean and quiet and the manager couldn't have been more helpful . A real pleasure to work with . Transport links into Kyoto were pretty good too with 20-30 trains every few minutes. Kitchen well stocked , washing machine and even provided a free parking space for my scooter. And best of all a lovely , comfy bed .

    Stayed in September 2025

  • Reviewed: May 16, 2025

    4.0
    Disappointing.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights

    A lot. 1. We booked a family room solely for our use (as advertised). Around when we arrived we were messaged that there's a change & we'd now have single rooms - we still thought were solely for us, incl bathroom. The apartment was part storeroom with stuff everywhere, rather than "family room" but we just thought that's how it was. The "bedrooms" were separated by partitions. 2. We went for a walk & took the door key with us. When we returned there's another family in our room & our belongings had been stacked in the living room. They were let in by host/owner who decided to put us into a shared dormitory, toilet, bathroom without letting us know or offering discount. 3. The other family were also confused & kindly phoned the host who came to explain the situation, including that we're now expected to share the space. 4. We explained we'd be moving out the next night as the room was unacceptable. The host offered partial discount after we complained (no other room available). 20min later host returned & advised we could move to another room. On inspection the 2nd room was more like what we thought we'd originally booked - we accepted partial refund & moved into this second room. 5. Host stopped replying to messages on last day. 6. The Advert photos & info don't represent the actual property. These things were advertised, but not provided: - The room is different to photos. - No smoke alarm (It's a break the glass & push button fire alarm on the stairs.) - No key card access, it's a key box. - No Thermometer (we didn't want one, but don't advertise if it's not there) - The "lockers" in shared room require you to provide your own lock. - No daily housekeeping & only some rooms have a washing machine. - The host speaks barely any English.

    The town was nice. Waterfront is pretty with water fountains at times with colours at night. Nearby places to walk in park, etc. The second room we were moved to was more like what was advertised.

    Stayed in May 2025

  • Reviewed: October 29, 2024

    10
    Good place to stay in Kyoto for not a lot of money
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Walking distance from the train Is about 15 minutes

    Clean not expensive and close to the lake

    Stayed in October 2024

  • Reviewed: October 20, 2024

    4.0
    Didn’t really expect much, but didn’t expect this bad. There’s a big room for improvement.
    • Leisure trip
    • Group
    • Family Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Smelly, allergy triggering because of the carpet and uncleaned bed set. The shower burns when water suddenly gets weak and then after it comes back to normal, it comes really hot that it burns. It’s really stinky specially in the bathroom.

    Spacious for group. Location is not so bad.

    Stayed in October 2024

  • Reviewed: October 11, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Very kind owner. Near keihan railway station.

    Stayed in October 2024

  • Reviewed: June 21, 2024

    9.0
    self check in, a few minutes away from Otsu station and Biwako
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    it was ok for one night. it'd been fine for a couple more nights too. it's self check in and there are instructions on how to open the door but I felt that maybe an initial explanation was needed like where the remote for the ac, the password for the wifi, etc. The host came later though and left quickly. it was generally clean.

    Stayed in June 2024

  • Reviewed: March 25, 2024

    1.0
    Would not recommend
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No social aspect

    Nothing

    Stayed in March 2024

  • Reviewed: November 8, 2023

    2.0
    Very Poor
    • Business trip
    • Group
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 1 night

    No one to welcome us and explain us the rules of the accomodation. We booked one dormitory for male and one for female but we had only one room without any explanations The place was quite dirty with a lot of dust

    The location was convenient as it was not far from the station leading to kyoto

    Stayed in November 2023

  • Reviewed: November 1, 2023

    3.0
    Nearly slept on the street
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    The after-hours code supplied didn't work.The contact phone only had Japenese and couldn't help. Better instructions about after hour access would improve rating.

    Meeting people at the dorm.

    Stayed in October 2023

  • Reviewed: April 16, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 1 night

    Pretty meh kinda place, so, didn't like anything in particular. That being said, it's not that the place is bad, there's just nothing decent/notable about this accommodation compared to the many other places I've stayed at in Japan.

    Stayed in April 2023

  • Reviewed: March 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was some confusion regarding check in. But the owner apologised by bringing all the guests food!

    Clean comfortable stay

    Stayed in March 2023

  • Reviewed: October 9, 2022

    4.0
    Expensive for the low quality of the place.
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 2 nights

    The common room is really small, and I don't understand how it is possible to sell it for up to six people. In some beds, you can't isolate yourself from the light of the room (that is to say, there is a light just over your bed...). The beds aren't comfortable at all, they are just a piece of wood with the cheapest futon possible (5cm high at most). So don't expect a comfy bed! The restaurant below the men dormitory makes noise until midnight. It's a problem for people with sleeping trouble.

    Fortunately, I was alone in the guest house so I haven't to deal with other people. For my purpose, the location was good. The showers are nice, but they don't provide towels (so be aware of this).

    Stayed in October 2022

  • Reviewed: November 26, 2023

    8.0
    I enjoyed the safety and convenience of the location. It had wifi, cooking facilities, and a clean bed and a shower wit
    • Business trip
    • Solo traveler
    • Bed in 6-Bed Male Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Walking up to the fourth floor. I had a bike too so that made more difficult with the narrow staircase. But I stay again, it wasn’t too difficult.

    The location was convenient and easy to find.

    Stayed in November 2023

Showing 1 - 25

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