We booked the traditional room which was not that comfortable for a 2 nights. The location is great, right at the happo-one chairlift. The breakfast was good and staff really nice. Just that one time that we couldn’t understand each other for the luggage service, so the girl at the front desk went to speak with the others including the lady in charge and I went to tell them if it’s too complicated we can drop it since we didn’t want to make it a thing, and she just ignored me and continue speaking in Japanese between each other and I was still left in the dark. Besides that for the location and good breakfast, I would recommend with a normal bed.

Stayed in March 2025

Walking distance to Happo gondola and bus stop to head to other resorts. Super friendly staff and the daily breakfast was perfect before heading out for the day.

Stayed in February 2025

The Breakfast was amazing, homemade. Also, we skied the last day and wanted to not smell like fish after, so we were able to shower even after we checked out, which was really nice

Stayed in March 2025

Beds on floor and noise due to snow machine festival guests

Location, staff, food

Stayed in March 2025

The walk from the bus station is really difficult when you have luggage and snowboard bags.

The best part of the property was how close it was to the Happo One Gondola and all the surrounding restaurants.

Stayed in March 2025

There were quite a few ants and bugs in the building.

breakfast was good and location.

Stayed in March 2025

Comfortable rooms with good food, close to the ski field.

Stayed in March 2025

We arrived at 2am which is quite usual for us. We've visited hakuba 7 times from Australia. Our beds were sleeping mats on the floor Japanese style. Heating in our small room was very effective. We went down for breakfast at 8.30am after reading a laminated info sheet in our room that said breakfast was available from 7am until 10am. The hostess told us that breakfast was finished but we could buy breakfast for 2200 yen plus 550 yen for coffee. Hmm. We misunderstood this brochure. A small complimentary Breakfast is served to guests at the hotel between 7 and 730am. A half hour window. It was adequate. We had shared toilets (2) on our floor for 6 double and triple rooms. 2 out of 5 wash basins were operating. None of the bidets worked. The seats were heated. The 2 showers were downstairs as were 3 more rooms for guests and other rooms for staff. We were never unable to use the shower due to it being occupied which was surprising. A nice restaurant was part of the guesthouse serving attractive dishes. Not cheap or large portions but good quality dishes. Staff were friendly and personable.

Stayed in March 2025

Lovely and clean guest house with nice and warm staff

Stayed in March 2025

We originally booked the double bed room, however, it was far too small for a couple (bed is 120cm wide). We moved to a twin room for the last two nights which was more comfortable. The walls are not sound proof though and at times we struggled sleeping as people came home loud and late at night. There are only two showers so we did have to queue at times. You cannot get taxis to the accommodation, and the walk through the forest and snow with two suitcases was not easy.

The staff were all lovely and helpful. The restaurant on site had great food. The bathrooms were kept clean. Only a short walk to the gondola for skiing.

Stayed in February 2025

A shame that there is no onsen. Worse…no water jet toilet in spite of seeing the controls. 😢 Also, a bit tough to find the quick access path the first time, and the path was sometimes dangerously slippery. Be aware also that the WC is shared by all rooms, and not every floor has a shower.

Amazing staff. Everyone is so friendly and helpful. Charming, small hotel. Very good food in the restaurant. Short 5-10 minute walk to the best slopes and numerous restaurants, ski equipment rentals.

Stayed in January 2025

The accessibility of the guest house was tricky especially with luggage if getting off the H bus. The laneway from the road was steep and icy. Information about this before arriving from the guest house would have helpful. The breakfast with coffee supplied was nice but I had to pay for a cup of tea as this was not supplied.

The traditional rooms were nice. Having a kettle and a microwave available to heat up snacks were handy. The restaurant was perfect for dinner on the first night after a long day of travelling to Hakuba. The ski room was great for drying your gear.

Stayed in January 2025

The rooms were a little dusty

The property is so cute, with an incredibly happy and polite team who welcome and look after you the entire time. It has a very cultural and homely feel which is perfect if you’re looking to immerse yourself in Japan instead of a big hotel chain. The staff including Timo were amazing and they were able to cook us a special sukiyaki on our final night which was incredible!

Stayed in December 2024

The room and bathrooms were a little cold. If we didn't have the extra bedding we would have been freezing. Bathrooms could be a little cleaner but weren't too bad.

The food was absolutely incredible although a little on the expensive side for japan. The staff was awesome as well! Most spoke pretty well english and were very friendly.

Stayed in March 2024

Thin walls able to hear everything outside the door.

Affordable

Stayed in February 2024

VERY small double bed. The ski room had no heating. Most nights were noisy with inconsiderate guests coming back drunk and waking everyone up.

Convenient location close to the gondola and within walking distance of restaurants (you have to use the shortcut). Breakfast was nice to start the day. Good budget accommodation for Hakuba.

Stayed in February 2024

Great location, nice breakfast, lovely staff

Stayed in February 2024

Access to the property itself. Getting from the Happo bus terminal to the accommodation with luggage was difficult as there were no taxi’s available at the time due to the magnitude of tourists visiting at the time. I was able to catch the free shuttle to a stop that was a 10mins walk to the accommodation, however as I wasn’t familiar with the area, I walked up a steep hill with all my luggage and wasn’t aware of the shortcut through the trees that would’ve made it easier. This did not deter me from my pleasant stay, it’s just something to be aware of for future stay.

An intimate bed & breakfast. I really enjoyed the homey feeling of the place and the staff were all very kind and helpful. We were provided a breakfast meal as part of our stay which I really enjoyed. I also dined in at the restaurant during my stay and every meal I ate was absolutely delicious and my favourite part of my stay here.

Stayed in February 2024

There are options in Hakuba with onsens which Is not available here.

Our family of 5 adults enjoyed 6 nights in Hakuba in three rooms at Guest House Zu-Thones for our 5th trip to Hakuba. We stayed in tatami mat rooms on futons which we always enjoy. There are also rooms with western beds The location is just up from Happo-One gondola. One piece of advice is to make sure you take the path through the trees, avoiding the steep road. We would recommend getting a taxi on arrival and organising a taxi when leaving as it is a fair walk to the bus terminal. The shuttle buses for other resorts leave from / stop at the Happo One gondola so this was close by also. Breakfast was always good with the hot plate varied each day through 3 or 4 options.

Stayed in January 2024

Laundry situation a bit tricky

Very close to Gondola friendly helpful staff, although facilities were shared the shower rooms were separated with change area.

Stayed in February 2024

Fantastic location, great,simple Japanese-style room that was warm and cosy and extremely comfortable. The restaurant downstairs was similarly warm and inviting with incredibly tasty dinner options (breakfast was delicious too!).

Stayed in January 2024

ski room too small & so cold, no heat in ski room

dinner

Stayed in January 2024

The location is hard to find and not easy to access if you arrive with a heavy suitcase. Go with the red flag direction to a narrow pass in Woods and you will find the Bar. The bed mat is too soft, and the quilts are too narrow.

The house has a restaurant and the room fee includes breakfast. Dinner is popular and you need to reserve the seats. It's 200 meters from the Adam Gondola(Happo-One) .

Stayed in January 2024

Small ‘double bed’

The breakfast was so great every morning! The cafe and restaurant were also amazing. The friendliest staff. Very clean amenities.

Stayed in January 2024