The passage ways were very hot. The hotel was a bit expensive compared to similar hotels, so I had expected it to be a bit better overall.

The location was great. Rooms clean and beds comfortable.

Stayed in August 2025

The room facilities could use some renewal, and the sunrise shines directly into the window.

The hotel is conveniently located near Matsue Station, just a 2–3 minute walk through the underpass to cross the road.

Stayed in August 2025

Great location, right in front of the train station. Room was clean and everything look new

Stayed in August 2025

Mostly automated check in, very impersonal compared to other places I had stayed in Japan, although staff there were pleasant enough.

Convenient location; able to get extra pillows

Stayed in June 2025

Nearly perfect.

Stayed in July 2025

None

The hot spring, perfect location, and fancy facilities.

Stayed in July 2025

None

This is a stylish hotel and easy access to city attractions via public transportation. Breakfast is fabulous,

Stayed in July 2025

The room smelled bad, especially the bathroom

The staff was kind and helpful

Stayed in July 2025

Better will be bigger rubbish bin in the room. Also staff English should be improved.

New and clean hotel. Good breakfast.

Stayed in July 2025

There are 2 Green Rich Hotels within 5 minutes walking distance of each other. I went to the wrong one first as it was a little confusing.

Friendly staff. The rooms are stylish and clean. Big public bath is nice. The hotel is right next to a convenience store and right across Matsue station. I love the massage chair in the room! This hotel also has plenty of electrical outlets to charge all your devices. There are 2 outlets by the bed, 4 outlets on the desk, and at least 6 other wall outlets! So you can have 12 devices charging at the same time.

Stayed in July 2025

The chair in the room was very squeaky. It needs to be oiled or replaced.

The breakfast was good, and the location, excellent.

Stayed in May 2025

A second pillow would be nice.

Great location, good size room, nice shower and good atmosphere. Comfy bed and good blackout curtains, helpful staff too, especially when I asked to secure my luggage after leaving and not getting a train.

Stayed in June 2025

The room has limited instructions in English for items like the AC/Heat controls. In English it says turn on the switch for the refrigerator but the switch is labeled in Japanese. Breakfast is way overpriced.

The hotel is located right across from Matsue North exit and very convenient. Recommend you take the underground walkway and exit at D. The hotel is right across the street. Rooms are larger than other business hotels.

Stayed in June 2025

You can finish check in and out completely alone, but check in takes a little long if you want have a receipt for business trips.

New, clean and enough equipment for short stay. Location is good, in front of JR Matsue station and easy to find good restaurant. Breakfast is simple, but good enough.

Stayed in May 2025

Although the room is a good size, a lot of the space is wasted as there is precious little shelving for storing clothes etc. the assumption was probably that most guests would only stay one night and therefore did not need to unpack. The coin laundry is by far the most expensive I have encountered in a month of travel in Japan. 500 yen to wash one load and 300 yen for the dryer for one use. Thus, a Total of 800 yen is the minimum spend. Rivals of this hotel charge a lot less.

Hotel is very modern and well located. The rooms are quite spacious. Breakfast is reasonable although nothing special.

Stayed in May 2025

the bed is too hard

location nice cheap safe quiet

Stayed in May 2025

The television was a bit difficult to operate

Really clean and modern hotel, breakfast was really good

Stayed in April 2025

beds were a little hard

Breakfast was good really enjoyed it

Stayed in April 2025

Conveniently located and dinner is within walking distant for the two nights we stayed. We specifically looking for Japanese food and there are plenty of choices.

Conveniently located. Clean, generally clean and helpful staff. For foreigner like us who do not know Japanese, communication is through translation app. For the price we paid for 2 nights, value is average, nothing really stands out.

Stayed in April 2025

The check-in was not handled in a competent way by the staff

Breakfast was fine

Stayed in March 2025

Good location near station lots of little restaurants around comfortable room

Stayed in March 2025

Nothing - all good.

Location was great - directly opposite the station and 25 minutes walk to castle and Samari district.

Stayed in March 2025

It's an excellent location for families with kids, as it is located just right opposite the JR Matsue Station. There are restaurants, souvenir shops, 7-11 convenient shop and a small shopping mall attached to the train station, there's a cozy restaurant just right beside the hotel when the weather gets wet. The bed is comfortable, there's a mini fridge and kettle in the room. There are coin slot washing machines though the rate is slightly higher; There is an artificial hot spring too.

Stayed in February 2025

The breakfast room was overcrowded at times.

Conveniently situated. Friendly, efficient staff. Comfortable room. Great onsen

Stayed in January 2025