Reviews of Global Resort Misen - グローバルリゾート弥山 3 stars

Location and view.

We booked 2 nights and when we got there nobody was on check in even though it was between 5-6pm. When someone eventually showed up he was polite and helpful but advised us that our room was in a completely separate building that was located up a steep hill. We found the building and it looked like it had classrooms on the bottom floor. We made it to our room and all the white surfaces were yellow from smoking and it was very old and dirty from lots of use. We ended up booking at The Knot in Hiroshima central and it was amazing. We would recommend staying there for the same price.

The view from the room was amazing, we could see the sea from it. It was clean and with good security.

There was a kitchen in our room, but there were almost no kitchen utensils. Just one frying pan, no pots and no plates. This was very surprisingly disappointing. One would think that in a place equiped with a kitchen there would be a bare minimum of kitchenware.

Plenty of space in the room…

The pictures online was not the reality. There was no staff there when I arrived it was difficult getting checked in luckily a local helped me out. The beds were not comfortable and the tv only had like 7 channels.

The location and view was good.

I don't see how they advertise as a hotel since it felt more like a retirement home. The residents were older folks and even had their own nursing staff. It's set up as a retirement home with even emergency call lights in the room. It's obviously not a hotel and seems to be long term assisted living set up. Their."main building" might have been a hotel, but the accommodations were a couple blocks away in a residence facility. Check out was difficult as there was nobody manning the desk. A sign says to put the key card into machine slot to check out..... but I had a physical key and key chain??? Phone calls and ringing the bell yielded no support or response. There seemed to be a worker doing housekeeping duties who also could not get anyone from the desk to respond. It took over 45 minutes of waiting (along with another customer who conversely could not check-in since no one was there). When I finally was assisted with check out, the worker offered no apology and seemed to have come straight from a bath? I think the type of accommodations needs to be clear to set expectations. I would have stayed elsewhere had I realized that the building was actually a retirement home.