None.

The food was excellent and the ryokan itself was absolutely beautiful.

Stayed in August 2025

Not so good English

Really good place to discover Hagi

Stayed in July 2025

We really liked everything!

Our family had an exceptional stay at Hagi No Yado Tomoe! The staff went out of their way to welcome us and we felt like family. The meals were superb, it was apparent that much thought and time went into the flavors and variety. It was a real treat. The hot springs were also so relaxing and we all slept really well!

Stayed in June 2025

Nothing!

The gardens were beautiful and the architecture complimented the nature around it

Stayed in May 2025

Nothing, everything was superb.

Beautiful ryokan in the lovely town of Hagi. The food was outstanding, the kaiseki dinners and the breakfasts are among the best we have experienced in our visits to Japan and the service was perfect, with everything done to enhance our experience, thank you. The rooms were beautiful and the gardens inside the ryokan were stunning.

Stayed in April 2025

Wonderful service, sweet staff, and old-fashioned authentic Japanese experience. Hagi is interesting for its role in japans Industrial Revolution and beautiful for a drive through the mountains.

Stayed in April 2025

Only small quibble is that there isn't a lot of commercial activity in immediate surroundings... but it feels like most of Hagi is pretty quiet.

This is a gorgeous inn. So serene and beautiful. Very nicely built with beautiful gardens visible from hallways and rooms. Staff was super friendly and the kaiseki dinner was fantastic. Really loved this place and could see why it has been in business for 100 years.

Stayed in March 2025

The property is a sprawling gorgeous hotel with amenities aplenty and impeccably clean

Stayed in March 2025

We stayed 2 nights and had the Kaiseki dinner served in the room 1 evening. The hotel is a beautiful blend of a traditional inn with modern elements. It managed this across the property and in the excellent meals which had a touch of fusion. The staff were welcoming and attentive at all times.

Stayed in February 2025

Nothing.

Hagi No Yado Tomoe is a charming historic Inn that provides a high standard of accommodation and customer service. The building is lovely with a stunning large zen garden. Our tatami room was spacious, clean and comfortable with separate entrance room and bedroom offering very comfortable western style beds. There were large windows offering lovely garden and river views. Inn staff were very helpful and prior to arriving our bus station pick-up was arranged and a Shrine tour for the next day, that was very enjoyable and informative. The Inn also provided good information for further self-planned exploration of wonderful Hagi and as the weather was very hot when there, drove us to a starting point for our self exploration. All information regarding the use of the on-site onsen was provided with lovely high quality products and requirements provided in the room. The traditional breakfasts were truly exceptional with a great deal of care and expertise involved in providing the best service and presentation possible and using amazing local produce. I highly recommend the Inn and would love to stay again.

Stayed in September 2024

Beautifully designed in every respect, spacious, calm - a wonderful place to be

Stayed in October 2024

Staff are super helpful and attentive. Large traditional suite, traditional meals E-bikes for loan to get around town- Hagi is flat but the sites are quite spread out Onsen perfect for sore muscles after a long day of sightseeing.

Stayed in October 2024

There was a major language barrier since barely any English was spoken, but we found that to be the case all over Hagi.

Very authentic ryokan experience by the River. Good location near bus station. Room was clean , well appointed and spacious. The natural spring onsen was a real treat. The breakfast and special dinner was excellent and varied with many courses and beautifully served. The staff was very kind and helpful

Stayed in October 2024

Rather princely but generally worth it

Great place and super friendly staff

Stayed in August 2024

A historic place in beautiful Hagi within walking distance of great historical sights. The staff is amazing and very helpful. Next time I am in Hagi I plan to stay here.

Stayed in July 2024

Nothing.

Amazing stay. Highly recommended! Truly a treat! Room, facility, bathing area - staff, service, food - just a perfect, wonderful, blissful 2 nights! The dinner was spectacular, served in our room with a yummy sake tasting. If you need to relax for a couple of days - this is your spot!

Stayed in May 2024

Very traditional ryokan in beautiful gardens, with half board Kaiseki dinner 😋

Stayed in May 2024

Wonderful, friendly staff who were so willing and helpful. I had a couple of special requests which were graciously fulfilled. Spacious, traditional, serene rooms. Private bathroom. Within easy reach of Higashihagi Station.

Stayed in May 2024

The atmosphere and the location are perfect to visit Hagi. The lady at the concierge was so helpful!

Stayed in May 2024

Nothing!

Very beautiful ryokan near the Hagi Castle Town with free parking. We booked a Japanese-style corner room for 3 nights and had a large garden to ourselves. The garden in the common area is also very beautiful esp at night. We opted for half board our entire stay and were very impressed with the food! The menu was different every time and we found ourselves anticipating what they’ll serve for the next meal. One of the meals they served was an all-puffer fish meal, which is arguably one of the best and most unforgettable meals of my life. The staff were also very warm and helpful up until the very moment we left. Definitely worth making the trip to Hagi just to stay here.

Stayed in March 2024

The rooms, food and onsen

Stayed in November 2023

nothing

loved our stay here! the room was sooo spacious, more than enough room for 2 people. we really felt like we were having a true japanese ryokan experience. everything in the room, from the tatami to the bathroom was so clean and comfortable. the staff was very welcoming and they even came to pick us up from the train station! the front desk helped us with suggestions for different restaurants and called to make reservations for us, they were very accommodating. the onsen was sooo beautiful and really made our stay just perfect. the japanese breakfast was included and it was truly a work of art, every bite was delicious and a feast for the senses. we enjoyed their complimentary coffee while viewing the japanese gardens off the reception area, so relaxing. overall it was just wonderful and we couldn't have asked for anything better. oh and the staff also took us back to the train station after we checked out! would definitely stay here again.

Stayed in October 2023

Would highly recommend to anyone visiting Higa. Service, cleanliness, peacefulness, comfort, food : 10/10. This place is a must and will return.

Stayed in October 2023

Would highly recommend to anyone visiting Higa. Service, cleanliness, peacefulness, comfort, food : 10/10. This place is a must and will return.

Stayed in October 2023